CompuDirect shipped 9400 with wrong specs - Page 3

Hey they apologized, woohoo. Same thing they did at http://stores.tomshardware.com/ratin...=1/lastrec=0// when they weren’t just blaming the customer, and here they just vaguely cover their ass http://www.resellerratings.com/seller10882.html .
5 of 10 rating, that’s 50%. :shaking head:
I am reminded of the tale of the demon who cohorts in the darkness but then covers his ass when exposed in the light of day.
For me it is a little too little, a little too late.
I have no use for a free case when I already have a bad ass one.
Oh I'm sorry I fu**ed you, please give me one more chance to screw you over. :sarcasm: (Over the top?)
I.E. my friend slaps my wife’s ass and then tries to apologize for it after she tells me about it the next day, sorry friendship over and I have no further dealings with him, that’s handling it nicely, lucky if it doesn’t escalate beyond that.

Hey thanks CompuDirect, but no thanks, I've had better customer service over a $30 purchase at just about any retailer.
You made me feel like this was my fault for not excepting your initial lowball offer to make this right, less than half the cost of the missing upgrades or send it back, not to mention the warranty issue.
Perhaps if you made the customer feel like he/she was valuable to your business you would have a better customer repoire.
As opposed to "send it back, we're losing money on you"????
Time is everything in the tech market; I don’t have two months to play with you.
This is one customer you have made unhappy and made to feel like I was bent over a barrel. Where’s the Vaseline?
Hopefully you will see the error of your ways and realize that in a global market place it is customer service that will allow a business to out shine their competitors. Good luck to you building this foundation if you choose to be a great business as opposed to a flash in the pan.

Quite right di96, but this isn’t the place for it now is it, where was the love when dealing with customer service?

So I think I will accept the bird in hand and cut my losses, unless CompuDirect cares to sweeten the pot.
I.E. Discounts, free upgrades or something worth the prospective customers time and not just something you want to give away because you got a good deal on it.

I personally spend $5000-$10000 a year on tech gear, I prefer to see companies earn my business.
How about y’all?
Gimme a shout out N.F.C.

P.S. What is up with them speaking to a random caller about someone else’s account, not a very businesslike professional demeanor now is it.

What up Casper, all good man, I know you were just trying to help.


Peace

Peter

Way to go di96.
Fight the good fight.
Power to the people.
Once you go Dell all is well.

Seriously man, glad you were treated better than us, maybe they actually did take notice and took the proper steps to become a respected business.

Good luck on your next purchase.

Peace

Peter

* * * * * Update * * * * *

I wanted to post this yesterday but it ended up being a really long night for me.

As you know from previous posts in this thread CompuDirect asked for anyone who still had issues with them to call back yesterday morning.
And as you already know I had decided I was done so I did not call them back.
Well yesterday before the close of business CompuDirect Called me.

The manager explained to me that this is not how they want their customers treated. He was completely aware of the arrangement we had already agreed to yesterday. He said he would like to reopen negotiations if I would give them a chance so I heard him out.
I was given the opportunity to return the machine for a full refund, no restocking fee. I told him I appreciated it but I really didnt have time to have another built.
So he said to make this right he would give me a better dicount.
New discount - $291.00
He now continues to assure me that their was never a scam or intentional mistake and that it was a shipping issue, and they would really like the chance to have my business back in the future.
To sweeten the pot he offers me a 30% discount on my next purchase if I decide to give them another opportunity.

I'll say this, 10 - 20% of all my purchases have an issue that requires me to contact customer support. Some large companies are hit and miss also.
I've been dealt with squarely by some managers at Wal-Mart, CircuitCity, etc., etc., not singling any company out, just examples.
AND then I've been dealt with rudely by different managers at the same stores.
I've only had good experiences at Dell so far but from reading posts I know that others have had problems.
It also seems that people more readily post their bad experiences as opposed to the good ones where they're happy with the purchase and just move on.
Point being that every company pisses off customers at one time or another but its what they do to make it right that defines character.


So I think I may browse CompuDirects website to give them one more chance.
It only seems fair, I still go to Wal-Mart and I hate that place, just ask my wife.

Peace

Peter