Hey they apologized, woohoo. Same thing they did at http://stores.tomshardware.com/ratin...=1/lastrec=0//
when they weren’t just blaming the customer, and here they just vaguely cover their ass http://www.resellerratings.com/seller10882.html
5 of 10 rating, that’s 50%. :shaking head:
I am reminded of the tale of the demon who cohorts in the darkness but then covers his ass when exposed in the light of day.
For me it is a little too little, a little too late.
I have no use for a free case when I already have a bad ass one.
Oh I'm sorry I fu**ed you, please give me one more chance to screw you over. :sarcasm: (Over the top?)
I.E. my friend slaps my wife’s ass and then tries to apologize for it after she tells me about it the next day, sorry friendship over and I have no further dealings with him, that’s handling it nicely, lucky if it doesn’t escalate beyond that.
Hey thanks CompuDirect, but no thanks, I've had better customer service over a $30 purchase at just about any retailer.
You made me feel like this was my fault for not excepting your initial lowball offer to make this right, less than half the cost of the missing upgrades or send it back, not to mention the warranty issue.
Perhaps if you made the customer feel like he/she was valuable to your business you would have a better customer repoire.
As opposed to "send it back, we're losing money on you"????
Time is everything in the tech market; I don’t have two months to play with you.
This is one customer you have made unhappy and made to feel like I was bent over a barrel. Where’s the Vaseline?
Hopefully you will see the error of your ways and realize that in a global market place it is customer service that will allow a business to out shine their competitors. Good luck to you building this foundation if you choose to be a great business as opposed to a flash in the pan.
|Mistakes happen, what is done to fix those mistakes earns my business, or loses it.
Quite right di96, but this isn’t the place for it now is it, where was the love when dealing with customer service?
So I think I will accept the bird in hand and cut my losses, unless CompuDirect cares to sweeten the pot.
I.E. Discounts, free upgrades or something worth the prospective customers time and not just something you want to give away because you got a good deal on it.
I personally spend $5000-$10000 a year on tech gear, I prefer to see companies earn my business.
How about y’all?
Gimme a shout out N.F.C.
P.S. What is up with them speaking to a random caller about someone else’s account, not a very businesslike professional demeanor now is it.
What up Casper, all good man, I know you were just trying to help.