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Dell returns: Offered me 350 off + 250 credit.

post #1 of 20
2/20/06 at 11:57am
Thread Starter 
Hi guys, so i was returning a laptop (within 21days)
and first the lady said:

We'll give u $150 if u noe someone who wants it, and i said "nothanks"

Then she said hwo about $350 off next purchase + $250 credit,

I said again "no thanks" coz i just wanted my full cash back, and not have to deal with selling the laptop to anyone else..

Then im thinking... hey $350 off + $250 credit is quite a great deal!

does anyone know how does this whole scheme works? DO they just credit u and then u dont return it, or do u ship it to them, and they ship it out to someone else?
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post #2 of 20
2/20/06 at 12:33pm
They don't want to eat the cost of taking it back, testing it, then selling it for a nice loss anyway. I had ordered 30 desktops and they send me 40. I told them that they were coming back and they let me have them at a 50% discount since I refused to pay full price for the extra.
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post #3 of 20
2/20/06 at 12:35pm
Thread Starter 
hmm thats true...
well i guess its not that great a deal.
i dont want to deal with $350 off not being stackable with other coupons etc...
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post #4 of 20
2/20/06 at 2:01pm
The coupon will be $350 off $351 so I think you are an idiot for not doing that deal
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post #5 of 20
2/20/06 at 3:00pm
Quote:
Originally Posted by sprockett
Hi guys, so i was returning a laptop (within 21days)
and first the lady said:

We'll give u $150 if u noe someone who wants it, and i said "nothanks"

Then she said hwo about $350 off next purchase + $250 credit,

I said again "no thanks" coz i just wanted my full cash back, and not have to deal with selling the laptop to anyone else..

Then im thinking... hey $350 off + $250 credit is quite a great deal!

does anyone know how does this whole scheme works? DO they just credit u and then u dont return it, or do u ship it to them, and they ship it out to someone else?
what system?
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post #6 of 20
2/20/06 at 4:04pm
Thread Starter 
Damn it that sucks.
Can't change my mind anymore i guess.

But then again, im not intending to buy anything from dell... so even if i DO take the deal, the money'd be stuck as dell credit/coupons.
I might be able to sell the 350 off on flea bay for $300, but not too sure abt transfering of the $250 credit...

Then i'd have to sell the laptop on fleabay for a loss of at least 200 bucks (didnt really get an absolute great deal on it), and deal with possible fleabay scammers etc...
Quote:
Originally Posted by HCW
The coupon will be $350 off $351 so I think you are an idiot for not doing that deal
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post #7 of 20
2/20/06 at 5:44pm
I was recently offered a credit as well, they should just refund your credit card (if thats how you paid) that amount.
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post #8 of 20
2/20/06 at 10:53pm
Thread Starter 
wow.. shudda jumped on that deal.. nver mind i guess..
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post #9 of 20
2/20/06 at 11:34pm
Is there anything wrong with your system, or did you just want to return it? Do you have to pay a restocking fee for returning it?
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post #10 of 20
2/21/06 at 6:36am
Who or what department did you contact?
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post #11 of 20
2/21/06 at 4:18pm
i guess take the 350 deal coz you don't wanna pay the silly restocking fee
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post #12 of 20
2/21/06 at 8:48pm
Thread Starter 
it was within 21 days...


i just called the default customer hotline and pressed the number options for return.
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post #13 of 20
2/21/06 at 8:58pm
Quote:
Originally Posted by sprockett
it was within 21 days...


i just called the default customer hotline and pressed the number options for return.
Restocking fee is also within 21 days. After 21 days you can't return it anyway. Restocking fee is charged if you return a system with no defects. Although sometimes they charge it, sometimes they don't.
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post #14 of 20
2/21/06 at 9:19pm
Ok, so if you would have chose to keep the system they were going to refund you $350? I"m just trying to make sure I understand this...
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post #15 of 20
2/22/06 at 12:27am
Thread Starter 
THe lady said they'd refund me all except $14 handling i paid for it.
Quote:
Originally Posted by Chrysaor
Restocking fee is also within 21 days. After 21 days you can't return it anyway. Restocking fee is charged if you return a system with no defects. Although sometimes they charge it, sometimes they don't.
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post #16 of 20
2/22/06 at 12:35am
Was there any problem with the system or did you just say that you wanted to return it?
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post #17 of 20
2/22/06 at 8:21pm
Thread Starter 
i just said the proc wasnt fast enuff...
its the 21 day complete satisfaction policy.

for ANY REASON u dont want it, u can return it.
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post #18 of 20
2/22/06 at 10:46pm
Quote:
Originally Posted by sprockett
i just said the proc wasnt fast enuff...
its the 21 day complete satisfaction policy.

for ANY REASON u dont want it, u can return it.
no restocking fee?

refund on original shipping fee? do they pay for the return shipping?
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post #19 of 20
2/22/06 at 11:29pm
You didn't happen to get an extension did you? I might be trying this...
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post #20 of 20
2/24/06 at 1:26pm
What kind of computer was it? 9300? XPS?
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