M5500 won't turn on brand new

Hi,
I just got my computer yesterday and it I plugged it in while I was gone so the battery could start charging (didn't turn it on for at least four hours) so when I got home later last night I turned the comp on for the first time (was still plugged in with a/c adapter so as not to interrupt the battery's first time charge) and everything worked fine... I installed microsoft works suite and set some of my preferences and things... then turned it off after about two hours and went to bed. so today I came home during my lunch break, the computer still having been plugged in since the night before, and turned it on. After about 10-20 minutes of being on I get the battery low warning??? so I checked to make sure it's still plugged in, yes it is, but the little green light on the a/c adapter was not on. So i tried unplugging it and plugging it back in, still nothing. I take it to a new outlet, nothing. I have shut down the computer by this time by the way. So I unplugged the a/c adapter from teh computer and took it to try another outlet. This time the green light came on so I brought the notebook in there and plugged it in. I pushed the power button and it started to come on but immediately the green light on the a/c adapter went off and the notebook failed to turn on. I tried this several times... long story short, I spent an hour and half on the phone with tech support, they had me take out the mother board and the memory and try turning it on... ( I am a woman, I only know how to use the computer not put it together!) it didn't work... I've got a new a/c adapter being sent to me... but the thing worked last night so I don't know if thats the problem? has this ever happened to anyone else or does anyone know what might be wrong/ this is my first laptop so I don't know much about it, I am really upset that my first day with my computer it isn't working....

thanks in advance,
Krista

thanks for feeling my pain with me lol

believe me it wasn't any fun taking the back off the computer and well... doing stuff that I would definitely rather not do with the insides of my computer!!! Why couldn't I have just taken it out of the box and it have not had any problems til like five years from now???

I could barely understand the tech I had to talk to ... he had an accent, which I have nothing against that except he was hard to understand I was soooo excited to get my new computer!

I know that a power outage didn't cause it because it was plugged into a powerstrip that has a surge protector... and when I turned on the computer after it having been plugged in for over 12 hours the battery was almost dead after less than 10 min. so something is not right here! I just wish I didn't have to wait for the a/d adapter to ship here... I want my computer NOW! lol

yes, I just got it last night and I had it on for two hours, had it on for ten minutes today... and now it won't turn on at all.

They are sending me a new a/c adapter, hopefully everything will work out when it gets here, it makes me so sad to see my alienware sitting lifeless on the desk

Yeah the a/c adapter was the problem

UNFORTUNATELY
it was only ONE of the problems!!!!!!!!!!!

our optical drive has something wrong with it. Whenever we turn on the computer it is one of two scenarios:
1. The computer is not recognizing that there is any cd drive whatsoever (you open up my computer window and there is no optical drive listed)

2. The computer is showing an optical drive and will read a cd, then if you take that cd out and put in a different one the drive disappears out of the my computer window and will no longer read data off any cd.

sooooooooo we have done a bunch of stuff with tech support including formatting windows and nothing worked. They are sending me a new windows cd saying ours must be faulty.... By now I just want my money back i feel like I got a less than quality product and want it replaced, these things shouldn't happen witha brand new out of the box computer!!!!!