I have regained my trust with Dell, and would have to say there are very friendly to work with.
I called them today and talk to them about my order and how it was messed up, blah blah ya we all know.
and I knoticed that the Dell M170 is done to $1999
along with a $100s off the upgrade on the 7800GTX I got and a free addition battery, in all I paid $2600 and it was $2200 the same built system.
So I told him that I was very unhappy that I have a computer that is not fully built and doesn't have the wireless card that it should have. Told him that I would like to return mine and reorder the laptop so I can save some money and get a system that is running right with the parts that it should have. Right that is all I want? DUH!!! Just want my system to have what it should have and shouldn't have to pay for it myself.
So in the end to make this story shorter then it really was(on the phone for a hour tops)
He said, "I will be more then happy to send you the wireless card, FREE of charge and FREE shipping. Also refund your VISA card $400 to match are price on the current system."
I well, just about died of such shock and couldn't stop saying thank you for about 5mins
Again, very happy I pushed every bottom I could.... and Dell came through for me. Dell you ROCK