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Warning: DO NOT BUY ADP (Accidental Damage Protection) from Dell.Here's my experience - Page 3

post #41 of 55
3/7/06 at 9:14pm

no CC in Florida

Quote:
Originally Posted by moman
I wish it was available in Florida. Does anyone know why it's not?
To sell insurance in Florida, you must be licensed by the Florida State Insurance Commission,
Dell is Licensed to collect State Sales Tax,
but not to sell "Complete Care" which is considered "Insurance".

Doubt that Dell would give you any problem if you bought CC in a State that allows it and later move to Florida.
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post #42 of 55
4/8/06 at 1:35am
Quote:
Originally Posted by |-007-|
DHL is the worst shipping service ever
DHL FTW!
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post #43 of 55
4/8/06 at 5:50am
For all those interested in CompleteCare in Florida.

I ordered my M90 an the rep asked why I didn't get the warranty with completeCare. I was nice and said "why would I pay more for a feature that doesn't apply to people in FL" he was shocked and said he had never heard that. He then preceded to call a service manager who said that they had done that for a while, but they were no longer blocking FL from getting completeCare. I'm not sure if he was lying to get me a laptop, but if he was I can bitch like no one else to get my way anyways .

I just checked the "home" side and it still says "except in fl". so maybe it's just the business side that can still get the CC added to their warranty.
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post #44 of 55
4/8/06 at 7:28am
You are really better off just purchasing a PC clause for your renters/home owners insurance. It will cover accidental damage and theft with a $0 deductible. My XPS Gen 2 (6800 go version) that I purchased July 05 was stolen a few weeks ago. My insurance company gave me $2,391.36 to replace the computer and bag it was stolen in (more than I originally paid, but they were the ones who came up with the quote). The policy covers all your non-Dell peripherals as well. It costs me about $5 a month which is well worth the peace of mind and not having to deal with Dell if my computer is destroyed. Only $60 a year which is usually cheaper than buying complete care.
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post #45 of 55
4/8/06 at 7:46am
actually, you can add CC for about $90 for 4 years

But I like your idea too, the only problem is that it may be more hassle (notice the MAY) to have to go through your insurance company. The good thing though is your insurance will go on for more than 4 years as long as you keep paying

note: actually on the site it says $90 to add it to either the 4 year or the 3 year warranty
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post #46 of 55
4/8/06 at 3:10pm
I didn't have any hassel going through my insurance company. I just called them and told them it was stolen. Faxed them a computer spec sheet and they paid me within a week. Pretty painless process, they even coordinated with me before paying to ensure I agreed with the quote (which I didn't and got $230 more!)

Yeah I see CC has gone down in price lately..
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post #47 of 55
4/10/06 at 3:59pm
This thread cracks me up. Millions of people have Dell products and MOST never have ANY issues with them. Like a poster stated before...NOTHING has a 100% success rate. I strongly doubt that the original thread-starter handled this situation properly. Also, people, consumers should know by now that large companies run different divisions separately of each other. ALWAYS make your purchases from EPP rather than Home Sales if you have the choice, and ALWAYS include ON-SITE repair. That way the dude comes to YOU. If you're already spending $1500 on something, the extra, what, $99?, to make it on-site is some exhorbitant fee?
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post #48 of 55
4/11/06 at 1:35pm
Yeah, I would say that this scenario falls within that 10th or 100th of a percent of customers that have an unpleasant experience. I've replaced countless LCD panels that were smashed terribly by students (at public schools) or just through sheer dumb luck. I've also had to replace the entire outter shell and motherboard of a D800 that fell off of a High School teacher's desk (laptop still worked too). Of all those calls, nobody has ever had a bad time getting Dell to make good on their Complete care. I had one customer once, had a cracked LCD on her son's Laptop. The tech in India didn't listen to the customer the first time and sent me a video card. I immediately called in to get a replacement LCD and the tech asked me if the customer had ADP...sure enough she had purchased ADP with the Laptop and the next day I was back with a new panel.

A friend of mine back in January got his i8200 replaced with an i6000D that was 10 times better than his i8200 after Dell ended up losing it at their service center.
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post #49 of 55
4/16/06 at 3:35pm
CC is definetly worth imho. I bought a c640 and after 3 years had to replace damn near everything on it. I have also had two other work laptops that ended up with cracked LCDs that I WISH I had CC. If anything it makes sense to have cc so your machine is covered until they start selling all the parts for cheap on ebay.
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post #50 of 55
4/16/06 at 4:08pm
Quote:
Originally Posted by Actual Dell Rep
This thread cracks me up. Millions of people have Dell products and MOST never have ANY issues with them. Like a poster stated before...NOTHING has a 100% success rate. I strongly doubt that the original thread-starter handled this situation properly. Also, people, consumers should know by now that large companies run different divisions separately of each other. ALWAYS make your purchases from EPP rather than Home Sales if you have the choice, and ALWAYS include ON-SITE repair. That way the dude comes to YOU. If you're already spending $1500 on something, the extra, what, $99?, to make it on-site is some exhorbitant fee?


There is no evidence in this thread either. Who knows if this is all bs?
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post #51 of 55
4/16/06 at 4:45pm
Well this case sounds horrible, really bad service and definetley NOT your bang for the buck. But I really wish I had CC. Got a smashing deal on a loaded 700m last year (750 off) and I had it stolen in france only 2 months later. Never re-bought 'till though about this April. 700m was discontinued and I didnt like the style of the 710m, especially the white keyboard, yucky. So ended up picking up an XPS M140 So I guess it's a good thing, but that 700m was a beaut. Wish I still had her. Can't find any configs on eBay or outlet with what i liked so dropped the idea. Yet, I still havent learned my lesson. Didn't buy Dell CC, but did buy Lojack for laptops
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post #52 of 55
4/16/06 at 4:48pm
Quote:
Originally Posted by DrMooCow
Hello Everyone,

About 8 months ago, I purchased a 9300 with 2 years extended warranty and 2 years of accidental damage protection. Last month while I was walking up the staires at my work place, my laptop slipped out of my briefcase and fell down a flight of staires. The staires at my work place is marble so the impact was very strong.

.......................

DO NOT PURCHASE THE ACCIDENTAL DAMAGE PROTECTION BECAUSE IT'S USELESS!!!

It's been almost one month and I still don't have the laptop fixed. Isn't the point of accidental damage protection to fix the thing? As for the "next business day resolution", yeah right. They can send a techician to "replace" the parts that are broken, yet with a "damaged" laptop, they can't do it in the "next" business day.

Just my 2 cents.

Is ADP the same as complete care? I've used complete care before and I wouldn't buy a laptop without one. If ADP is the same as CC, you should have had a dell rep come over to your house and repair the system the day after you call in. Sending your laptop out to a repair depot doesn't sound like CC to me. I've spilt coffee on my keyboard and had my kb and mobo replaced the next day. Also dropped my laptop a few times and they came over to replace the lcd and plastics the next day.

It seems to me like you just got a bad tech on the phone. If you get one you don't like, just hang up and call again, they're all different.
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post #53 of 55
4/16/06 at 4:56pm
To counter this thread, I have had a very good experience with accidental coverage.

My axim x30 was put in the wash because it was in my pocket (dont ask) and chatted with them for 6 minutes and another replacement was on its way. Good stuff IMHO
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post #54 of 55
4/16/06 at 5:28pm
that sucks man i hope it gets worked out
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post #55 of 55
4/17/06 at 9:43am
Quote:
Originally Posted by DrMooCow
Hello Everyone,

About 8 months ago, I purchased a 9300 with 2 years extended warranty and 2 years of accidental damage protection. Last month while I was walking up the staires at my work place, my laptop slipped out of my briefcase and fell down a flight of staires. The staires at my work place is marble so the impact was very strong.

The result was a cracked lcd screen, damaged hard drive, bottom case was cracked and the lid was all scratched up. The laptop won't power on and it was in very bad shape.

I called Dell right away (Jan 31, 2006) and told them what had happened. The tech support was friendly and gave me a dispatch number and a case number. I was told to call DHL and give them the dispatch number and they will come over to pick up the laptop and it will be shipped overnight to a Dell facility to be repaired. I was assured that the laptop will be fixed within 5 to 7 business days.
First sign of trouble: I was told that the laptop will be shipped overnight. Well it was shipped standard shipping, so that took 3 days.
Feb, 6 2006, Dell received the laptop.

After three days, I received my laptop from Dell on Feb, 9, 2006. I was excited that it had been fixed. When I opened the box, it was in even worse shape that it had been in. I don't see how that was possible considering how I shipped it to dell in pretty bad shape. When I received my laptop, there was a check list of the things that were replaced. Under where it says "comments", the person wrote "Laptop fixed and in working condition". That's funny, when I opened the laptop, the screen was cracked even more and the laptop still won't even power on. Basically they didn't do anything at all.

I called Dell again. On Feb 10, 2006, they issued me another dispatch and case number. DHL came again around 7:30 pm to pick up my laptop. This time, Dell received it in two business days. They received it on Feb 14, 2006.

After 6 days, I received my laptop. Surprise, surprise, suprise, it's in the same condition. They claim that the external parts were replaced, and hard drive, lcd screen were all replaced. It's the same exact screen that was never changed out.

I called Dell again, and once again, another Dispatch and Case number was issued. On Feb 21, 2006, The laptop was sent to dell again. This time, they had it for ONE DAY and shipped it back to me which I received on the 24th of Feb. Yep, still dented up, scratched up and not even working.

I just got off the phone with Dell and yes, they are issuing another dispatch and case number for me and DHL is coming on Monday, Feb 27, 2006 to pick up my notebook.

DO NOT PURCHASE THE ACCIDENTAL DAMAGE PROTECTION BECAUSE IT'S USELESS!!!

It's been almost one month and I still don't have the laptop fixed. Isn't the point of accidental damage protection to fix the thing? As for the "next business day resolution", yeah right. They can send a techician to "replace" the parts that are broken, yet with a "damaged" laptop, they can't do it in the "next" business day.

Just my 2 cents.
that sucks hard, I never get ADP, because I got a Toshiba from comp usa and paid 300 extra for ADP in 1999, nothing ever went wrong so I felt I wasted money. a few days before the 3 years were up, the LCD developed a slight crack, so I sent it in. the screen they replaced it with had 10 dead pixels right off the bat, and it was too late to use the ADP then, so I live with it. my mom uses it now and last time I looked it had about 30 dead pixels, but it is 7 years old now. if I drop my computer, well, im retarded and it causes me to be extremely careful. I get a new laptop every year, so I don't have much need for ADP now. hope everything works out for you, I always have problems with dell sending me the correct parts an correct amount, I just email them 10 times bitching and I find I eventually get what I need. I gave up calling a long time ago, I just don't have that much time to waste. I had a screen issue (it got scratched) so I told dell it had some bright spots, so they sent me a new screen.
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