NotebookForums.com › Forums › Notebook Manufacturers › Sager & Clevo Notebook Forums › Sager & Clevo Notebooks › POLL: Was an RMA required in your first year of ownership?
New Posts  All Forums:Forum Nav:

POLL: Was an RMA required in your first year of ownership? - Page 2

Poll Results: Was an RMA required in your first year of ownership?

 
  • 37% (24)
    NO - It has worked perfectly
  • 48% (31)
    YES - Only once
  • 14% (9)
    Yes - More than once
64 Total Votes  
post #21 of 66
1/20/04 at 3:40pm
does anyone knwo of any ogod guides for battery maintenance?
Reply
Reply
post #22 of 66
1/20/04 at 3:40pm
Quote:
Originally Posted by marten
Well that's what I get for reading the manual. It clearly states that once a month the battery should be fully discharged for proper maintenance. That's what I've always referred to as "deep power cycling" a battery. Maybe I'm using the wrong term.
You're using the correct term but that is bad advice in the manual. To prolong Li-Ion batteries you always want to maintain at least 40% capacity.


Quote:
Originally Posted by KidVI
does anyone knwo of any ogod guides for battery maintenance?
http://www.usrbingeek.com/a/000547.php#tips
Reply
Reply
post #23 of 66
1/20/04 at 3:49pm
Thread Starter 
I have read the same thing that usrbingeek has stated. The entry in the manual probably is a cut and paste from an older manual when NiCad's were all the rage.

The results from this poll are really surprising! I must say I am even more hesitant about picking up a Sager now. Maybe if I was US based, it wouldn't be as critical.
Reply
Reply
post #24 of 66
1/20/04 at 4:08pm
cool, i was recharing my phone battery wrong! thanks for the advice, i will now keep it at full charge as much as i can!

should i do the power off and charge? or the hot charge by leaving it on and charging
Reply
Reply
post #25 of 66
1/20/04 at 5:38pm
I'm RMA'ing my 8890 as we speak... It simply died 10 days in to my ownership.
Reply
Reply
post #26 of 66
1/20/04 at 5:41pm



this is a little unnerving, as i am going to be purchasing this sager with people trying to disuade me saying don't buy a "no-name" notebook, and i try to tell them abotu how so many people are happy with their purchase.

i will get really irritated if i have to send my machine back and they start opening their mouth saying i told you so.


damn it, why is there such a high rma rate? and on top of that, we should be covered on shipping the first 30 days
Reply
Reply
post #27 of 66
1/20/04 at 6:08pm
Thread Starter 
Quote:
damn it, why is there such a high rma rate? and on top of that, we should be covered on shipping the first 30 days
Agreed!!!

I really want to get an 8890. I don't think that there is anything comparable to it at the moment in terms of performance and features. But the percentages of returns, at least from those who have been good enough to answer the poll, is, IMO, UNACCEPTABLE!

I think it might be a matter of them growing too fast and not properly checking them before shipment, but what the hell do I know. What I do know is that I want a lasting 8890.
Reply
Reply
post #28 of 66
1/20/04 at 6:09pm
how much is shipping? $15? $30?

for osmeone already over budget by about $800, i would be irritated if i had to send it back within the first month to fix something
Reply
Reply
post #29 of 66
1/20/04 at 6:15pm
I'll be sending mine in during the summer to fix a borked LCD. Hopefully, the replacement won't need replacement.
Reply
Reply
post #30 of 66
1/20/04 at 6:49pm
keep in mind that this isnt exactly a scientific poll, and that the multitude of people that own sager's with zero problems aren't coming here to pass the time...
Reply
Reply
post #31 of 66
1/20/04 at 6:49pm
true, true. i guess people come here a lot cuz htey have HAD problems
Reply
Reply
post #32 of 66
1/20/04 at 7:06pm
Reply
Reply
post #33 of 66
1/20/04 at 7:07pm
hey is it possible to mod the poll with the following:

1) Have RMA'd and will buy again
2) Have RMA'd and will not buy again
Reply
Reply
post #34 of 66
1/20/04 at 7:14pm
maybe create a new thread since it's kind of a different set of questions
Reply
Reply
post #35 of 66
1/20/04 at 7:15pm
Quote:
Originally Posted by gr8gatzby
keep in mind that this isnt exactly a scientific poll, and that the multitude of people that own sager's with zero problems aren't coming here to pass the time...
Agreed. I've worked in the service department of a computer store and from that perspective, EVERY machine is broken. That's kind of the danger with a thread like this - you only see the broken stuff. When there were tours given of that computer store, people were shown the showroom, offices, production - but never the back room of our service area. We just didn't want people to get the wrong idea of what percentage of systems were bad.
Reply
Reply
post #36 of 66
1/20/04 at 7:25pm
Thread Starter 
That's why I'm hoping that everyone who frequents this board will post a reply.

From what I'm reading around here, I think the overwhelming majority would buy again. Unfortunately, it seems as though Sager is having the customer do alot of the testing. Not that many are having to RMA more than once.

If nothing else, maybe those who pull the strings at Sager will rethink some of their policies.
Reply
Reply
post #37 of 66
1/20/04 at 7:38pm
Quote:
Originally Posted by AV8ing
From what I'm reading around here, I think the overwhelming majority would buy again. Unfortunately, it seems as though Sager is having the customer do alot of the testing. Not that many are having to RMA more than once.
Precisely why they're probably about a grand lower in price than say a Dell with comparable specs . It goes back to the arguement of dead pixels on LCD's. If they guaranteed perfection, someone has to pay for it.

Having RMA'ed 3 times myself, I knew what I was getting in to, and I'm about to purchase my second Sager 56xx from PCTorque. Both companies have met my expectations. That's just my bag though... i'm a do-it-yourself'er
Reply
Reply
post #38 of 66
1/20/04 at 7:41pm
I had a flawless experience with Sager in-spite of my triple RMA affair because they always cross shipped the replacement part to me before I could ship the broken one to them. I have never faced a major system failure as such...thank god

I wouldnt base my decision on how many people got RMA's and stuff...RMA's happen, even with Toshiba's, Dell's and Alienware etc. Its how they handle the RMA that matters and so far Sager has been totally awesome and supportive. They did a case replacement for me a week after the warranty expired...superb! I had to sell the laptop and couldnt bring myself to sell it with a broken LCD lid!! Sager didnt let me down...

Reply
Reply
post #39 of 66
1/20/04 at 8:29pm
No problems so far runs excellent
Reply
Reply
post #40 of 66
1/20/04 at 8:51pm
Well fiddlesticks...looks like I'm gonna hafta pass on a Sager for now

My personal circumstances require that I have a stable notebook that I can depend on through thick and thin...downtime would be seriously inconvenient for me. Even though this poll isn't scientific, the probability of having to RMA still seems too high for my comfort level .

Oh well, I guess Sagers are great for gaming, but perhaps not the best choice if you're depending on it for business as well

Nevertheless, I hope Clevo/Sager and the rest, continue their efforts to bring major desktop power to the portable world . Maybe in a few years, things will be a bit more stable .

(But shucks...I'm so sad now...must smash bananas to cheer myself up... <sniff...tear...whimper>... )

(Sorry for all the smilies but my girlfriend can't get enough of 'em !)
Reply
Reply
New Posts  All Forums:Forum Nav:
  Return Home
  Back to Forum: Sager & Clevo Notebooks
NotebookForums.com › Forums › Notebook Manufacturers › Sager & Clevo Notebook Forums › Sager & Clevo Notebooks › POLL: Was an RMA required in your first year of ownership?