I recieved my note book last Saturday and let it charge overnight. Everything works fine unless I try to use it on battery power only, if using battery it does a dump to a blue screen. I called tech support, first thing they said was to check the power settings, wich were set to "laptop/portable" they then told me to call back on friday so they had time to research the problem, when I called on Friday the first had me install updated bios, that didn't work, then they made me reformat the harddrive and reinstall windows. I got an "important file for service pack 2 could not be found please insert service pack 2 disc or type it's pathname bellow" they then told me to cancel out of that which of course gave me a fatal erro window installation could not be finished. They told me there was something wrong with the windows disc and now I have to wait till the new one comes to reinstall it so my laptop is even more useless than before. When I tried to asked if it could be a hardware or battery problem since it only happens when running on battery they said no It's a problem with a windows file. I think this is wrong, any ideas? I would really like to be able to use my laptop for something other than a paperweight.
post #1 of 52
2/26/06 at 11:29pm