Should I cancel my order and go with Voodoo PC

I ordered my Area 51m on December 6th it is now January 20th I have called them emailed them and just about jumped on a plane to visit them. I have been told by three (3) people over the phone "it is going to ship today or tomorrow. That was on the 11, 13m and the 16th. I called and spoke with a Supervisor on the 19th who specifically told me he would call me back ( never did) I called and spoke with his supervisor today who assured me that they will ship it today. =----- question... I have a Voodoo PC in a shopping cart now as I type.. Should I cancel my Alienware and hit "order now" on the VoodooPC ? One thing for Certain... if this Alienware doesn’t Blow my Mind... I will make sure every single person I know; Freind, Enemy, Colleague client And Acquaintance Will hear about Why I don’t think they should go with Alienware.

From the words of the customer Service Supervisors - Supervisor ( I think that might equate to manager but I am not sure. )" We are not practicing any compensation programs at this time, I am sorry I cannot help you." - Roger Robleto


Area-51m Cyborg Green | 16.1" UltraXGA | 3.2GHz | 1024MB DDR PC-3200 | 2x 60GB 7200 HDD | ATI Mobility Radeon 9600 | Sound-Blaster Audigy | 24x10x24 CD-RW / 8X DVD

Well I "went over their heads" you might say and talked directly to the sales department... "I am really sorry sir as you know we here at alienware do not work that way... Let me see what we can do for you... (Pause place me on hold, get disconnected... 5 minutes later calls me back) Here is what we can do for you. we can toss in a baseball cap for your troubles." first of all Toss in ... not what I would have said. second 45 days I wonder if they know what that means in the computer industry. oh wait I think they do ... baseball cap.

I have to admit though ... the Sales depart is good at calling you back. that was a major Plus

Dear Mr. ds613:

Greetings from Alienware!

As promised, I tried to get you the best compensation we can offer. At this moment, you can choose between a t-shirt, a mug or a visor. If you don’t mind, I would like to suggest you to go for the t-shirt. It seems a better deal and they are really cool!

Please e-mail me or give me a call once you decide, so we can add it to your order.

Best regards,

xxxxxxx xxxxxx
Sales Agent

Alienware Corporation

1-800-ALIENWARE ext xxxx - xxxxx@alienware.com

--Did I forget to metion this was myorder: Please notice the second from the last line Item

Area-51m System
Warranty: 1-Year AlienCare Toll-Free 24/7 Phone Support with Depot Service
Operating System: Microsoft® Windows® XP Professional
Case: Area-51m Case with 16.1" UltraXGA 1600x1200 LCD Display - Cyborg Green
Processor: Intel® Pentium® 4 Processor 3.2GHz 800MHz FSB w/ 512KB Cache
Motherboard: SiS648FX + SiS963L AGP8X Chipset
Memory: 1024MB DDR PC-3200 - 2x512 SO-DIMMs
Video Card: AREA-51M ATI Mobility Radeon 9600 Module with 128MB DDR
Sound Card: Creative Sound Blaster® Audigy® 2 NX USB External
Hard Drive: Hitachi 60GB 7200 RPM ATA100 with 8MB Cache
Additional Storage : Additional Storage 60GB 7200rpm Hard drive
Smart Bay One: 4x2x8x DVD-RW / 16x10x24x CD-RW Combo w/Software
Ethernet NIC: Integrated 10/100Mb Ethernet NIC
Modem: 56K Modem with V.92 Technology
Wireless network: Built-In Wireless 802.11a/b/g miniPCI Card
Bluetooth: Bluetooth USB Adapter
Additional AC Adapter: Additional Full Range 160watt AC adapter
USB Lighted Cables: 15' USB 2.0 Cable with Blue LEDs
Optional Display: NEC 17" MultiSync FE771SB Flat CRT - Black
Optional Keyboard: Logitech® Cordless MX Duo
Optional Mouse: Microsoft IntelliMouse Explorer 3.0 - USB - Nova Yellow
Optional Notebook Bag: Targus Sport Standard Computer Backpack - Platinum/Black
Productivity Software: Microsoft Office 2003 Small Business Edition
Bonus Subscription: Bonus 12-Month Subscription to Computer Games Magazine!
Free Alienware T-Shirt: Free Alienware® T-Shirt - Black
Automated Support: AlienAutopsy: Automated Technical Support Request System



Total: 4640.00

LOL -- honestly all I really wanted was some honest Information.

____ Latest Email ____

Dear DS613:
Greetings from Alienware!
Let me reassure you that you will be totally satisfied with this system, not only because it is a high quality computer. You will be getting exactly what you wanted. It is YOUR computer.

Regarding the t-shirt I recommended in the last e-mail, I was aware you have one for free on your order, but I was suggesting another one. However, if you would like one of the other two options (mug or visor), please let me know. I am here to help.

Best regards,

XXX XXXXX
Sales Agent
Alienware Corporation
1-800-ALIENWARE ext XXXX - XXX@alienware.com



----- my Response ------

Dear XXX,

Thank you for your help I really do appreciate your efforts; however the work I do hear at my firm doesn’t allow me to wear T-shirts very often. I interface with Clients every day. The mug and the visor I fear would simply go to waist. Due to my day to day schedule I have already wasted way to much time on this, and lost many hours due to not having this system within the 20 days as promised. I ordered this system to use with programming media spots and design concepts. My CEO is breathing down my neck about not having a mobile system to work on the road and at home. This is beginning to interfere with my work and my career as you can see this is far more then an “Awesome most cool powerful gamming System”. The one thing I asked for was honest and up to date information. In the last 12 days I have had nothing but Promises of ship dates and return phone calls. All of which have been missed.

So far I have been extremely disappointed in the Customer Service department and quite frankly, I am disgusted. You have been the one person so far that I have contacted that has given me a glimmer of hope. I know you are going above and beyond your call of duty I understand you are not in the Customer Service Department and I really do appreciate your efforts. I implore you to pass this on to the powers that be, and maybe in their infinite customer service wisdom will come up with some kind of compensation plan than will both make your customers happy and loyal. Until that time, I will rely on Hope, Trust and I will pray that all the rumors are true and this system is the best on the planet.

Please understand since I have ordered this System Alienware has announced:

New 64 bit processor
New Colors
New Mobile Transport Bags
Upgradeable mobile Graphics Technology
Free shipping
100 instant rebate for Green Cases

To name a few…

I am sure that there is something in there that could be offered as an apology for being 25 days off schedule… In my experiences, my clients would have fired me and my firm if I was 25 days late on a deadline.

Once Again, I thank you XXX for bending over backwards for me, Aienware’s Customer Service department could learn a lot form their own Sales department.


DS613
Technology Manager
DVD * CD * Web * Print * Sound * Film * eTools

Chamelion Purple... for the Keyboards and Cases

LOL I thought of that same thing

Dear Mr. DS613:

Thank you for taking the time to contact Alienware. I am reporting this situation to the proper people and will make sure they understand the problem. We appreciate your honesty and patience in all this matter and will provide you with an adequate solution. You will be contacted soon, but please allow 24-hours for a response.

Thank you for your kind words. Best regards,

XXX XXXX
Sales Agent
Alienware Corporation
1-800-ALIENWARE ext XXXX - XXXX@alienware.com