Should I cancel my order and go with Voodoo PC - Page 3

Hey time-Pilot ... I might direct to an earlier post... it isn’t just a laptop to me... this is what I do my work on.. When I fly out to meet my clients this is how I do my presentations. So no... It isn’t just a laptop it is the tools I need to do my job. Ask a doctor to do an operation without his Scalpel or a Pilot to fly with out his plane... think about it ... not just a 16 year old kid playing games after I get my homework done. but then again maybe your right... Maybe I shouldnt ask for what they promised maybe I should just except poor customer service and a sub-par peice of equipment on time.. oh wait if that was the case I would have gone with Gateway.

At this point Canceling isnt even in my mind... the Community here has Talked me completly out of that... I just need my baby.

Not with a 200 point Quality control Phase and a laptop that is 26 Days late. If I was going to accept bad pixels I would have paid alot less gone with Gateway.

The latest

DS613,
Mr. XXXXX (president) has notified me of your frustration with the delay on your new order. Please allow me to begin by apologizing on behalf of the company. With that said, I am happy to inform you that the order shipped today and it should be in your hands by the end of the week. Your Fed Ex Tracking Numbers are xxxxxxx, xxxxxxxxx, xxxxxxxxx, please feel free to view the status on Fedex.com. Also, hang on to my contact information in the event that there is anything else you might need, in the future. Thank you for your time and have a great evening.

Best Regards,

xxxxx xxxxxxxx
Critical Issues Supervisor
xxxxxx@alienware.com
ph: (305) 251-9797
fax: (305) 259-6934

www.alienware.com

--------------------------------------------

XXXXX,

Thank you for your quick Response. I look forward to posting positive feedback and giving a lot of Presentations on my System to my Clients, I am sure it is going to be a conversations piece, an Ice Breaker you might say.

I have to apologies that I had to escalate this as I did, however it was apparent, I wasn’t getting accurate information regarding my order. I understand there are shipping holdups Major influx of orders Configuration issues and many more. What I couldn’t get from the CSR was that information. Instead I only received Promises of ship dates and Return phone calls that were never met. I informed them many times that the web site wasn’t updating and calling was my only option.

I would like to let you know the help I received from your Sales department far exceeded that of the CSR Department. I also received help from the Technical Support department from a round about way. My hope was that I would convince my CEO/ President to allow me to migrate my Media department to Alienware systems this year; however this situation proved to make that a difficult road to hoe. I need to stress that it is not my intent to get any free Items or merchandise and it is not my intent to single out any individual and cause them harm to their career. It is my goal to make you aware of the CSR problems you may have. And give you the information to fix it. I would hope that no future customers me or otherwise would experience the lack of communication I have received. Further more, I would like to stress how impressed I was on the quick response from your president and your team.

I understand the added stress this time of year may present to your CSR department but quotes like this in my opinion are unacceptable.

“Mr. DS613 I hope we never talk again”.

I was never rude or abrasive with any individual I only demanded information they weren’t giving me… maybe due to the lack of information they had.

I would be more then happy to talk to you on a one to one basis. About any experiences I had. I look forward to hearing from you and helping in anyway I can.


DS613
Technology Manager
DVD * CD * Web * Print * Sound * Film * eTools

The contrast

DS613: Hello I have a package coming from Florida going to Salt Lake City, it states on your web site that it just arrived in TN. can you tell me if there is any way I can pick that up tonight at the SLC Airport.

FEDEX: your package is set to be delivered on Monday sir, you may not be able to pick it up until then, However I will flag your package and have someone give you a call back with more information.

45 min. later
--------------------

FedEx: Hello Mr. DS613 it sates here that you are expecting my call. I am calling to inform you that your package should arrive in Salt lake tomorrow morning and from there it will be sent to a Distribution location. These packages arrive in huge bins and are not always broken down upon arrival if they are marked for later Delivery date. However I will mark your package and as soon as it is unpacked from these bins they will give you a call and let you know if you can pick it up. FedEx does not allow Pickups at ramps so you can not go to the Airport and pick it up. is there anything else I can do for you.


DS613: no thank you very much I look forward to your call. in the morning. I will keep my phone at my bedside and feel free to call anytime.


--------

8:00 this morning.

FedEx: Good morning Mr. DS613 your packaged arrived at my distribution facility this morning and we will be holding this for pick up, is there anything else I can do for you.



DS613: Thank you, no I am on my way I will be there in 30-45 min.

So Far so good...

Everything installed and is running great... except Painter 6 guess it is time to upgrade
---------------------
Creative Suite CS
Illustrator, photoshop,golive,acrobat

Studio MX
Flash, Dreamweaver, Freehand, Fireworks, Contribute

Director MX

Lightwave 7.5

Premeire Premiere Pro

and yes Starwars Galaxies and Baltefield 1942

Unfortunatly I am Giving a presentation tomorrow that I am prepairing for so I cannont play them and test them ... But Director is running Nice

Problems... Screen seems dull and washed out...
and the Wireless Card... sucks I have to be within 10 feet to get a "good" signal. I go farther then 30 feet and I get no signal .... This is both at the office and at home.

http://notebookforums.com/showthread.php?t=12456&page=6

for pic

Well Well Well,

Month 9,
Replaced Video Card: Over heating,
Replaced battery: wont hold Charge
Replaced CD/DVD Burner Drive: Quit working

This system Crashes at least Two times a day with Physical Memory dump Blue screen of death. any one have any ideas on this?

*** Stop 0x0000000D1 (0x0000ed14, 0x00000002,0x00000000,0xf6a8b168)

***portcls.sys - Address F6a8b168 base at f6a8a000, Date stamp 3d6de2ca

I have tried Driver cleaners,
Clearing up Hard drive space ( 7 gigs free)
Turning off open GL

Nope not using any pci cards... and this is the first one today ... a little bit later it will be something like ati2dvag.dll that was the yesterdays... and the day before that it didnt give me a file name just mememory numbers... I am thinking about upgrading to 2 gigs of ram to see if that will help... but I am about at my wits end with this one.

I think I tried this ... not really sure.. I have been on numerous hours of support calls and we have flashed the bios. unistalled/ downloaded / installed video and sound card drivers, Installed / Ran and installed Anit-Virus from both Symantec and Mcaffee; Replaced Video Card, Replaced DVD Drive, Replaced Battery. ALL and ALL I do love the laptop I get tons of Compliments about it. I was at Symantec last week and all the IT guys had to come see it because they are all on IBM ( Company Standard) and I was telling this guy "Love this system the most powerful laptop on the planet".... Blue screen of death ..."uh, yeah um, I installed new drives and I dont think I did it right" I was just a little embarassed.
hehe live and learn... next time... I will be more humble.