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Artifacting, again!

post #1 of 19
Thread Starter 
This time I know exactly what's going on, but I was still surprised to see the problem occur again.

I got the laptop in May 04, worked well until around January 05, when every game I'd run would artifact magnificently after 5 mins of playing. I RMAed the 8790, got my motherboard replaced, and it worked beautifully again until basically February 2006. Now it's doing the same story over again. Oh yeah, I still have a 2 year long philips warranty so I'm not extremely concerned about the problem, but the deal is that it's occurring again.
I expected it to be ultimately fixed when I sent the laptop for RMA, thought they'd substitute the motherboard with one that doesn't cause the same problem after a few months, but apparently there no such thing.
Oh and the battery died a few months ago, even though I tried to keep it healthy by doing the fully discharge/fully recharge procedure. Still, 2 years is a pretty short lifespan.

The conclusion? Sager 8790 is not a laptop that is meant to last. It was engineered poorly and most likely clocked to show good performance scores on the short run, but burn out very fast on the long run.

I'm getting a SFF desktop at the end of March and it will satisfy my desire for power and portability, but I will never buy a Sager or any other Clevo laptop again, because I don't want to send the system I work on, away for two weeks every 6 months.

One thing I'm pissed about? I can't sell the laptop without ripping off whoever buys it. If I RMA it now and sell it, the next person will have the same problem in 6 months and will not be able to RMA it. In order to be ethical I'd have to write "WARNING: Product not meant to last longer than 6 months, don't complain to me when it dies" on the front page, but with that I will never sell it

Any suggestions on what to do?l
post #2 of 19
Well I just logged on because I'm also having game issues with my 8790. I just loaded Civ IV and it doesn't just artifact, but freaks out completely with the screen flashing all kinds of crap. Not even sure what to call it. Then when I exit to the desktop that artifacts.

Its pretty dissapointing because my warranty was up in October so I'm just out of luck. The truth is I don't tend to play that many games on my gaming laptop, but I sure as hell thought I would be able to when I wanted! :-(
post #3 of 19
Well I saw a couple of G-Omaha's posts (he's great) about this artifacting and cooling business and I gave my computer a reasonably thorough dusting with compressed air. (I only took off a couple of the plates on the bottom becuase I'm always nervous about doing that kind of thing, and I don't have a screw driver that can reach the deep screws.) And I underclocked the GPU with ATiTool, and it looks like I can play Civ IV now
post #4 of 19
Thread Starter 
Yeah in two years I pretty much mastered the art of unclogging the 8790 and make sure the motherboard doesn't have crap on it. Unfortunately that doesn't help when the GPU itself is broken. Underclocking doesn't work either.
post #5 of 19
Yep, Closing the barn door after the cow is gone can't help "keep it in".
post #6 of 19
Quote:
Originally Posted by G-Omaha
Yep, Closing the barn door after the cow is gone can't help "keep it in".
post #7 of 19
Thread Starter 
Actually I did a search and it seems like Philips Magnavox is not that great of an insurance company as I thought. What should I do in case I'm getting the service I paid for, should I start bitching real loud on the main sager forum?
post #8 of 19
You would be better suited "Bitching Real Load" at Philips and escalate the matter up their "Chain of Command". WIthin the forums, you will get sympathy; however, Philips doesn't normally "come here".
post #9 of 19
Exactly. You need to go straight to the source of the matter. Phillips could probably care less about what the forum people think; they probably don't even know that this forum exists. Like Warrantech, I would assume that Phillips Magnovox only peripherally deals with notebooks/computers and is more suited to more mundane consumer items (TVs, refrigerators, etc.).
post #10 of 19
Thread Starter 
what I actually meant was getting the attention of pctorque people.
post #11 of 19
In that case, your best bet is to call them directly. I was having a horrible time w/ email. It was taking over a week to get replies (I had to send "reminder" emails in order to get responses past the week). Shouldn't have any troubles if you call, I don't think.
post #12 of 19
I don't know the exact date of when this happened, but Clevo stopped manufacturing our motherboards some time ago.

My 8790 is in the shop at micro medics right now, and they're trying to tell me they replaced mine.

I question that.

especially seeing as how, their replacement logic board failed before it even reached me the first time after being repaired.. now it's back with them. logic board number 3? I wonder how many NEW logic boards they have lying around at micro medics in boxes.. Are they using broken ones from other poor 8790 owners on mine and hoping one works? this is ridiculous.
post #13 of 19
Thread Starter 
I'm hoping for a refund, somewhere around 2 grand if possible.

As soon as I get my SSF pc running, I'll send this bad boy to philips.
post #14 of 19
Thread Starter 
So, today I felt like playing something (relatively) good and old, so I installed Freedom Fighters and decided to give it a try. After 5 mins of gaming, the entire screen would get covered by artifacts making gaming absolutely impossible. I even opened the window to chill the room a little bit (risking getting a cold). It helped a little bit but still didn't solve the problem and I was sort of freezing.

I was so pissed at that point that I thought:"Ok, this is total bs. I don't care about framerate now, I just want the bloody thing to work", so I installed the latest omegadrivers and reduced GPU clock from 405 to 350 and mem clock from 270 to 233. Artifacts ceased to exist, even after a very long playing session.

Naturally this doesn't mean I'm not going to have my laptop RMAed and possibly reimbursed, because reducing the efficiency of a system whose power I specifically paid for, is not a solution. In any case, if any of you are getting artifacts and want to temporarily get a working system, do downcloak the GPU.
post #15 of 19
Inconel, G-Omaha, et. al have posted specific downclock speeds previously that seem to be efficient at keeping the artifacting away. Unfortunate that you hadn't run across any of those posts previously.
post #16 of 19
Thread Starter 
I did, and that's why I tried underclocking. It's simply the principle that really matters, the fact that I can't use what I paid for

It's basically like buying a private jet and then being told that actually it cannot fly, but you can still drive it to your destination.
post #17 of 19
Just checking. I guess the way I read it made me think that you'd just come up w/ that on your own.

And I totally agree w/ the analogy. I've had a few of my own similar to that during the times my machine's been down. If there was a disclaimer about this at the buying time, that's one thing. But to go into a machine like this and not know what one's getting into definitely gets the ire up.
post #18 of 19
Quote:
Originally Posted by Psicho
I'm hoping for a refund, somewhere around 2 grand if possible.

As soon as I get my SSF pc running, I'll send this bad boy to philips.
Psicho - That's the same price you were wanting last year in January??
post #19 of 19
Psicho? How do you plan on getting a refund? My 8790 is horribly artifacting, it even kind of does it when I am just using windows, not gaming, I don't game at all anymore because it physically can't. I have had countless othe problems with my 8790 and PCtorque denies that I ever bought an extende warranty, so I am pretty fed up and would love to just throw it through a window, light it on fire, spray paint DELL>SAGER on it in flammable liquid then light it on fire, etc... I just can't understand how I spent $3300 on this 16 months ago and it is a big paper weight now.
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