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NewEgg bait and switch - Page 2

post #21 of 48
3/5/06 at 1:07am
Thread Starter 
Quote:
Originally Posted by Craig
Tecnically that is not what 'bait and switch' really means.

B&S is when you put an ad in the paper for the $5 DVD players your store is selling and when people come in for them, you are out and must sell them a $99 unit instead.

There's my 'red pen' post for the day Hope it works out for you either way...the Egg is usually really good
Yes, I understand the actual definition of bait-and-switch, and most likely, that's not what happened. Most likely, this was just an honest mistake, and someone at Newegg didn't notice that what was in this box was not the right item. Still, how it got there is a bit of a concern. Specifically, at the time I was posting this, my question was whether anyone thought that it might have been a business tactic to charge for one item and sell them another. That would be bait-and-switch. However, reading the posts that are coming in, so far folks seem to be sticking up for Newegg, and I'm inclined to believe that it was in fact just a mistake.
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post #22 of 48
3/5/06 at 1:09am
Thread Starter 
Quote:
Originally Posted by Djembe
I've had one experience somewhat similar to that. I ordered a TV tuner from Newegg and, although it was the correct tuner, it didn't come with the necessary attachments (it was a USB tuner without the USB cord and audio-out cord. I called Newegg about it, and they shipped me the missing items ASAP. But I was a bit ticked as well when I couldn't use it right away.
Yeah, I think that's a big part of what got me so pissed here. I had paid a bunch of money to have something right away, and now I can't use it. I guess there's no good time for a mistake, but this sure was a bad one.
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post #23 of 48
3/5/06 at 1:13am
Thread Starter 
Quote:
Originally Posted by euph_CF
ive done over 6k with newegg and have not had any issues... chalk it up to an error at the warehouse and give them a call monday... but remember.. be nice on the phone!
Yeah, part of my posting this thread was to get some reassurance that this must have just been an oversight, so I can remind myself that they're only human when I call them to do my RMA.
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post #24 of 48
3/5/06 at 1:19am
Thread Starter 
Quote:
Originally Posted by dman22
OK, I'll take the side of the original poster, because they did sorta the same thing to me. I bought a video card and received a used one. It was clearly not new because it was basically thrown in the box and nothing was in the order it would've been if it was new and factory packed. I sent it back to them and e-mail'd them saying I didn't appreciate them sending me something used when I had every right to expect it to be brand new and it was also defective (it had really funky video issues) . They replied back saying they'll credit me back - the 15% restocking fee. I replied back saying that was BS, because it was both defective and used. They just said oh well and claimed that's their policy.
That was my first and last time ever dealing with those losers. I had always went with mwave and should've stuck with them. I've spent plenty of money with them and never had any issues.
newegg =
Yeah, this is the part that concerns me. Let's assume for a moment that they weren't intentionally trying to screw me over by charging me for one thing and shipping me another. I'm willing to believe that. But even still, they shipped me a box that had clearly been opened, either through a customer return or by someone in the warehouse. Assume again that there's no foul play by their people; I'm willing to believe that as well. So that means that they got a return from a customer, and didn't even check what was in the box, then turned around and sold that item as though it was new. That is not okay. They should have at least examined what the item was, made sure that it really did work (assuming that it was returned because the customer just didn't want it, let's say, and not that it was defective). And if it had been used, they should sell it as a refurb, not a new part.

As much as I'm cooling my jets about the whole bait-and-switch business tactic angle, I'm still not happy that they would just ship out a box without even verifying what's in it....
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post #25 of 48
3/5/06 at 2:59am
Quote:
Originally Posted by DXGeek
Yes, I understand the actual definition of bait-and-switch, and most likely, that's not what happened. Most likely, this was just an honest mistake, and someone at Newegg didn't notice that what was in this box was not the right item. Still, how it got there is a bit of a concern. Specifically, at the time I was posting this, my question was whether anyone thought that it might have been a business tactic to charge for one item and sell them another. That would be bait-and-switch. However, reading the posts that are coming in, so far folks seem to be sticking up for Newegg, and I'm inclined to believe that it was in fact just a mistake.
actually no...selling you one thing and shipping you another is lying...bait and switch happens before the actual sale. It's not an act, but a tactic to sell you something else. What you speak of is pure deception...and illegal. Bait and switch, although pretty immoral when done purposely, is a grey area.

sorry, its the years of retail coming out in me :-)
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post #26 of 48
3/5/06 at 10:34pm
Quote:
Originally Posted by DXGeek
they shipped me a box that had clearly been opened
First off, shipping etiquette for etailors and Ebay is if it's opened then it's not new (no matter what is inside the packaging). However if it's opened then it looks like you opened it. So I know your dilema. If this was a lesser known company then I would say you would have a 50/50 chance of getting your real item. However you are dealing with the Egg. Their customer service is top notch. Call them Monday and above all don't worry.
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post #27 of 48
3/6/06 at 5:00pm
Quote:
Originally Posted by Mobile_Hackbox
First off, shipping etiquette for etailors and Ebay is if it's opened then it's not new (no matter what is inside the packaging). However if it's opened then it looks like you opened it. So I know your dilema. If this was a lesser known company then I would say you would have a 50/50 chance of getting your real item. However you are dealing with the Egg. Their customer service is top notch. Call them Monday and above all don't worry.
I agree! Although I haven't really dealt with newegg much in the past, I've always heard very good things about them.

usually a reputable seller will do anything in their power to help you out. (although in some cases you will need to bitch a little). but it's just good business practice to make sure you're satisfied. after all, it's much easier to make you happy, and keep you as a customer, than to piss you off and lose you forever.
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post #28 of 48
3/7/06 at 12:34am
I've always gotten the very best service at Newegg, including the few things I've had to return.

Work it out with them. Though I understand the frustration.
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post #29 of 48
3/7/06 at 12:45am
Quote:
Originally Posted by DXGeek
Yeah, this is the part that concerns me. Let's assume for a moment that they weren't intentionally trying to screw me over by charging me for one thing and shipping me another. I'm willing to believe that. But even still, they shipped me a box that had clearly been opened, either through a customer return or by someone in the warehouse. Assume again that there's no foul play by their people; I'm willing to believe that as well. So that means that they got a return from a customer, and didn't even check what was in the box, then turned around and sold that item as though it was new. That is not okay. They should have at least examined what the item was, made sure that it really did work (assuming that it was returned because the customer just didn't want it, let's say, and not that it was defective). And if it had been used, they should sell it as a refurb, not a new part.

As much as I'm cooling my jets about the whole bait-and-switch business tactic angle, I'm still not happy that they would just ship out a box without even verifying what's in it....
My guess:
Considering they probably handle THOUSANDS of RMAs and Tens if not hundreds of thousands of product orders per day/week whatever. its not unlikely one RMA (Former customer said it was unopened, i dont know policy yada yada) was opened and somebody at newegg overlooked it. Even if its obvious, working overtime in a HUGE warehouse seeing hundreds of boxes on your shift, it wouldnt surprise me.

Essentially, its probably a rather large human error, and like everybody else, knowing the egg's rep, itll get solved.
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post #30 of 48
3/7/06 at 4:17am
Thread Starter 

Update

I called NewEgg today, and they agreed to refund my shipping and rush handling fee, and to RMA the wrong power supply for the right one. So I'm 80% satisfied that they're making the best of a bad situation. It would be nice if they could send me the new part now rather than waiting for the old one to arrive, but I can understand that they don't want to run the risk of getting scammed, losing both parts, etc. But I really do hope that we can come to some arrangement about the shipping I just paid to send the wrong part back to them. It was only $8, but it's $8 I wouldn't be out if they'd gotten things right in the first place.

In any case, I'm willing to give them the benefit of the doubt about it all, and as other people have said, they must deal with a bazillion orders a day, so I guess mistakes are inevitable. Now I just have to wait the 3 business days for my return to get to them and the 3 additional business days for the power supply I ordered in the first place to get to me.... *sigh*
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post #31 of 48
3/7/06 at 4:12pm
Quote:
Originally Posted by DXGeek
I called NewEgg today, and they agreed to refund my shipping and rush handling fee, and to RMA the wrong power supply for the right one. So I'm 80% satisfied that they're making the best of a bad situation. It would be nice if they could send me the new part now rather than waiting for the old one to arrive, but I can understand that they don't want to run the risk of getting scammed, losing both parts, etc. But I really do hope that we can come to some arrangement about the shipping I just paid to send the wrong part back to them. It was only $8, but it's $8 I wouldn't be out if they'd gotten things right in the first place.

In any case, I'm willing to give them the benefit of the doubt about it all, and as other people have said, they must deal with a bazillion orders a day, so I guess mistakes are inevitable. Now I just have to wait the 3 business days for my return to get to them and the 3 additional business days for the power supply I ordered in the first place to get to me.... *sigh*
great to hear that you managed to "solve" the problem. You're lucky that they refunded you shipping, etc, I think there are plenty of retailers that would do a lot less for you....but I think that's probably the best they're going to do. I assume they will now ship the replacement product for free? which in that case, I guess you still save $ on shipping. (however, time = $) so...
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post #32 of 48
3/8/06 at 3:18pm
Its nearly impossible for them to screw up on packaging, as everything they do is computer controlled. Even down to scanning barcodes before the computer will allow them to print a shipping label. Go over to anandtech.com and look at their newegg tour (it's pretty cool!). I do have to say though, I have recieved some items that I didnt even request, such as a Asus CD Drive when I ordered a DVD, no biggie though. I see they helped you out though. That's what I've always loved about newegg, even if they screw up, they are the first to admit it.
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post #33 of 48
3/9/06 at 3:54pm
"they are first to admit it..."

this is why they are the best retailer online for computer parts, their CS.

also their website is nicely done, and they are just simply the best.
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post #34 of 48
3/10/06 at 4:25am
Thread Starter 
Yeah, they've admitted the mistake, and today they received my RMA part (the Antec power supply that started the whole thing), so hopefully they'll ship the replacement here pretty soon, so that I might actually see it sometime next week, and get back to building this machine....
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post #35 of 48
3/17/06 at 4:25am
Thread Starter 

STILL no replacement

This is really getting aggravating. So, last week I sent the bad power supply to them. I got a UPS shipping notification showing that the package was delivered on Friday. Monday, I received the following email:

Quote:
Dear Valued Customer,

Thanks again for shopping at Newegg.com.

We recently received your RMA and your return was then sent to our Inspections
Department for closer examination. We are pleased to inform you that your
return has passed inspection. Please allow a further 2-3 business days for your
RMA to process fully. We know your time is very valuable; please accept our
humblest apologies for any inconvenience resulting from the delay.

IF YOUR RMA WAS SENT TO NEWEGG FOR:

- Replacement, Please allow 2 business days for your replacement item(s) to
ship.

- Refund, it will take approximately 2-6 business days for Newegg to process
the transaction and your card issuer to make the funds available to you.

Thanks again for your patience and patronage.

If you have any questions or concerns, please direct your inquiries to
rmabackorder@newegg.com or call 1-800-390-1119 during regular business hours for
immediate assistance.

Kindest regards,

Newegg.com
RMA Inspections Department
rmainspect@newegg.com
http://www.newegg.com

____________________________________________
9997 East Rose Hills Road
Whittier, CA 90601
T: 800.390.1119 ~ F: 909.395.8907

ONCE YOU KNOW, YOU NEWEGG.
Here it is Thursday, the fourth business business day of this week, longer than it should take to look over a returned power supply, and now well past their own 2 business day estimate for a replacement part, and I have yet to get so much as an email. When I check the newegg RMA site, it still says Step 2 (which is inspection).

HOW THE HELL LONG CAN IT TAKE TO INSPECT A POWER SUPPLY, WHEN THE POWER SUPPLY WAS THE WRONG PART IN THE FIRST PLACE?! JUST TAKE THE DAMN THING, AND SHIP ME WHAT I ORDERED. Why is this hard?

I'm seriously losing my patience with this. I was pissed at first, but I figured, okay, honest mistake, and they seemed eager enough to rectify the problem, and I was willing to go along, and assume that they were going to make things right. Here it is two weeks after my order, and I'm still no closer to having the part that I ordered.

Once you know, you use anyone but newegg. I certainly will.
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post #36 of 48
3/17/06 at 10:15am
Yeah, I had a REALLY bad experience with Microsoft once. I installed a new hard drive on my computer, and I had to re-register it again! It didn't let me do it over the net, & I had to register by phone.

It was such a simple thing, and was on hold for 45 minutes!!!! Why is it soo hard to get someone on the phone to register my XP Pro? I was losing my patience with it. How the hell long can it take to inspect a computer config, when all it was, was a new hard drive?! Their service is so slow and their software sucks balls! I don't care that they're a huge company that tries their best to deal with problems as they arise!

Once you know, you use anyone but M$. I certainly will.


















OR!!!........

shit happens, and you deal with it.
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post #37 of 48
3/17/06 at 10:19am
actually what they mean by two days...is two day to get your replacment in the mail. Then add another few days for freight time. It sounds a bit misleading but they mean two days before it leaves their backdoor
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post #38 of 48
3/17/06 at 12:54pm
Quote:
Originally Posted by Taxi-Driver
I have done at least $10,000 worth of buisness with newegg and the only problems I have ever had was with UPS. Sounds like a mistake to me, but thats just my opinion.
wow i was gonna say the same thing... UPS suxorz.... 3 days guaranteed my a hole...
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post #39 of 48
3/17/06 at 4:28pm
Humm...

I sent a motherboad back to them Friday. They got it Monday. Sent a replacemnet Tuesday. I got it Wednesday. Being only 30 miles from their LA wherehouse is kinda nice for shipping times. Hope it gets to you soon.
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post #40 of 48
3/17/06 at 5:31pm
I too have done a ton of business with newegg and never had a problem with them.

Same goes for Tigerdirect.
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