STILL no replacement
This is really getting aggravating. So, last week I sent the bad power supply to them. I got a UPS shipping notification showing that the package was delivered on Friday. Monday, I received the following email:
|Dear Valued Customer,
Thanks again for shopping at Newegg.com.
We recently received your RMA and your return was then sent to our Inspections
Department for closer examination. We are pleased to inform you that your
return has passed inspection. Please allow a further 2-3 business days for your
RMA to process fully. We know your time is very valuable; please accept our
humblest apologies for any inconvenience resulting from the delay.
IF YOUR RMA WAS SENT TO NEWEGG FOR:
- Replacement, Please allow 2 business days for your replacement item(s) to
- Refund, it will take approximately 2-6 business days for Newegg to process
the transaction and your card issuer to make the funds available to you.
Thanks again for your patience and patronage.
If you have any questions or concerns, please direct your inquiries to
firstname.lastname@example.org or call 1-800-390-1119 during regular business hours for
RMA Inspections Department
9997 East Rose Hills Road
Whittier, CA 90601
T: 800.390.1119 ~ F: 909.395.8907
ONCE YOU KNOW, YOU NEWEGG.
Here it is Thursday, the fourth business business day of this week, longer than it should take to look over a returned power supply, and now well past their own 2 business day estimate for a replacement part, and I have yet to get so much as an email. When I check the newegg RMA site, it still says Step 2 (which is inspection).
HOW THE HELL LONG CAN IT TAKE TO INSPECT A POWER SUPPLY, WHEN THE POWER SUPPLY WAS THE WRONG
PART IN THE FIRST PLACE?! JUST TAKE THE DAMN THING, AND SHIP ME WHAT I ORDERED. Why is this hard?
I'm seriously losing my patience with this. I was pissed at first, but I figured, okay, honest mistake, and they seemed eager enough to rectify the problem, and I was willing to go along, and assume that they were going to make things right. Here it is two weeks after my order, and I'm still no closer to having the part that I ordered.
Once you know, you use anyone but
newegg. I certainly will.