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Phone ordering vs Online ordering

post #1 of 5
3/8/06 at 5:07am
Thread Starter 
I was about to order a laptop for my girlfriend online but then I heard if you order through the phone, the salesperson may add extras into your order, even discounts. You have to hassle them a little though to get those extras. Is this true? I'd prefer to order online so I don't have to speak to some dude in a foreign country.
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post #2 of 5
3/8/06 at 5:38am
I had a good experience doing it this way:

Configured online by myself, used best coupons possible. Ordered.

Went to online sales rep and asked what they thought about the system (this is roughly 8 hours after I ordered). They made suggestions, I acted like I was learning something. I told them I was a student (I had ordered through Home/Office). They gave me an additional student discount and gave me a new quote number.

I cancelled my original order, took the quote number to a telephone rep, got a bit more help from her.

I essentially paid 1497 for what you see in my sig (minus the extra gig of ram). Bluetooth, truelife, 1.8ghz, 1gig ram, 7800, 7200 60gig hd.
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post #3 of 5
3/8/06 at 11:07am
Did you get the basic warranty, or upgrade? I got what's in my sig for $1422 shipped through EPP online with a coupon.
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post #4 of 5
3/8/06 at 11:45am
I just ordered mine online b/c I didn't want to talk to anyone I think I got an ok deal..just using coupons...
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post #5 of 5
3/8/06 at 4:24pm
Quote:
Originally Posted by mZimm
Did you get the basic warranty, or upgrade? I got what's in my sig for $1422 shipped through EPP online with a coupon.
Just basic 1 year warranty.

I talked to the dell sales rep, probably going to add a year of accidental protection. He said it would be about 100 bucks ($119 I think).
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