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Sager 8890 Quality, Support Very Poor

post #1 of 15
3/9/06 at 3:01am
Thread Starter 
I have a Sager 8890 bought from PCTorque in April 2004.

After less than 2 years the left dislpay hinge became tight and caused the bracket that connects to the hinge and supports the LCD to break.

I called and emailed Sager Tech Suppport to get a new bracket, and guess what. They don't stock it. They can't get it. And they don't want to hear any thing more about it.

I have done several searches for parts and emailed the other companies that sell this computer but have had any success.

I now have a very expensive, custom ordered, high end laptop that's a useless peice of junk.

Sager's advertizing gave me the impression that they were a reputable company selling high quality, high performance, well made products.

I expected my computer to last at least 5 years. As it turns out it didn't even last as long as my cheapo HP. (Which I gave to a friend and still runs.)

From reading the other threads in this forum I see that I'm not the only one who has had their Sager computer completely fail after the 2 years.

My impression of Sager computers is that they are designed to have dazzling high performance specs that will attract buyers, but are manufactured at a very poor quality level to save money.

They want to suck you in, take your money, and make a quick profit. Then when they break, too bad. You're on your own sucker.

So if you're thinking of buyng a Sager computer you should decide if you want to spend a lot of money on a high performance, high end computer that will only last 2 years, or if you want to spend less on lower preformance computer that will last a lot longer.

Some people have so much money it doesn't matter to them if they get ripped off. For the rest of us it matters a lot.
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post #2 of 15
3/10/06 at 5:14am
What do you expect them do to? They don't have access to the parts because Clevo discontinued the 16inch laptops in favor of 17inch widescreens. I can understand being pissed because you can't get it fixed with new parts, but if they don't have any and can't get any there really isn't much more they can do.

You should turn it into whoever you bought your extended warranty from and see what they can do for you. If nothing else some of these older 88xx models that are dying out *might* have the same hinge. It looks the same from the outside anyway.
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post #3 of 15
3/12/06 at 3:07am
Thread Starter 

Stop making excuses for Sager

How about this?

Yes I absolutely do expect them the stock the parts to keep the products they sell running for more than 2 years.

You buy an expensive laptop. You expect it to work correctly under normal use to last long enough to justify the cost.

If it doesn't it's a worthless piece of junk and the company that sells and doesn't support it are swidlers.

I think everybody that's considering buying one of their computers should know that they're only designed to last 2 years. And when it breaks TFB chump, you're a sucker.

Just look through the other listings in this forum and see how many other people have had problems with their Sager computers.

And don't give me that " I should have bought an extended warrentee" crap. That's just another swidle. I'm not asking them to fix it for free. I just want to buy the parts and fix it myself. They don't HAVE the parts. So what good would an extended warrentee do?

They're just a lousy quick sale, fast profit, kick you in the ass on your way out the door kind of company.
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post #4 of 15
3/12/06 at 5:56am
"Just look through the other listings in this forum and see how many other people have had problems with their Sager computers."

Lets see, you registered Mar 2006, to complain. You were in no way a poster before you came here to complain, and that's how most people end up coming here with the threads you read. The people that have great laptops often don't have a need or care to post here, so they don't. The complaints on support forum are a very poor indicator of the quality of anything. By default, people post on them when something breaks. =p

As far as the extended warranty, it wouldn't be such a swindle at this point in time would it? Nope. You'd get your laptop fixed if you had one.

No clue how you assume their laptops are "only designed to last 2 years" from, I guess that since that is when yours broke every other one will break then too. Guess what? Mine is 31 months old now, and other than having mismatched ram when it was brand new 0 problems. I have literally used it every day since I bought it too.

Sager is just a middleman, sort of like a car dealership. When Clevo stopped making the chassis that the 8xxx models were built on they also stop making parts for it. I'm sure that Sager would love to sell you the hinge and backing parts to fix it, but their supplier doesn't offer them anymore. Sager can't buy items to stock that Clevo doesn't offer. Maybe Sager will find some magic pixie dust and produce some in the near future. That's the dangers of buying a discontinued model line.
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post #5 of 15
3/13/06 at 1:39am
Thread Starter 

Still no excuse for Sager

Sorry, but I found this forum while doing a search for the parts for my Sager computer.

If they'd had the parts to support their computers I wouldn't have been looking around.

But once I did find this forum I was surprised to see that I wasn't the only one with a 2 year old Sager 8890 that was having major reliablity problems.

Therefor I believe Sager computers are junk, that they don't support them, and that they are a cheap, low life, fly by night company that sells very expensive equipment that is not worth the price.

They're a lousy company with a lousy product and I think other people thinking of buying their computers should know the truth.
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post #6 of 15
3/13/06 at 2:58pm
Now - If you had an Extended Warranty, you would have an out - especially since the product's warranty period is for one year and your retention expectations are five years. I purchased an extended warranty based on the very probably possibilities that parts (especially) the mother board would be very hard to come by after three years. I have the 8790 - and my retention expections are for the five plus year range.
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post #7 of 15
3/14/06 at 6:09am
Thread Starter 
an extended arranty wouldn't have done me any good.

SAGER DOESN'T HAVE THE PARTS. SAGER CAN'T GET THE PARTS. THERE'S NOTHING SAGER CAN DO EXCEPT SAY "THANKS FOR YOUR MONEY, BETTER LUCK NEXT TIME...SUCKER"

If I'd purchased the extended warranty my expensive computer would be even more expensive but just as useless.

When you pay that much for a product you should expect it to last. You should not pay a higher price because you expect it to break.
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post #8 of 15
3/14/06 at 11:33am
Just my 2 cents, but I can't understand why anyone can't understand where Suntory is comming from on that one? I know I just paid little over 4K for my 9750v with the thoughts that it will last a while. Otherwise in 2 years I would be paying 2K a year that laptop, hardly worth it in my opinion. Even more so I would be extremely upset with the fact that I cannot use my $4,000.00 laptop as a laptop due to an "understocked non-available" $2.00 part.

I realize that Sager is a reseller/distributer for Clevo, but that simply "does not" take them out of the loop in regards to Suntory's issue. I believe they have a very very very high obligation to find that part for Suntory and resolve his issue regardless if there is an "extended warranty" or not. He again isn't asking for them to fix it for free, he just needs the part. I found here that users of "sagers" machines for the most part want to jump on the "they are great" bandwagon rather than take serious note of the issue that suntory brings up, he is not to blame for this and this type of attitude is what allows the company to not stock the parts as a general amount of the users obviously don't care and wont do anything if their expensive laptop is now a paper weight, as a consumer you set the expectations of the company, not the otherway around.

I love my 9750v and yes I did buy the extended warranty AND the accidental protection but even if I had not just like any other user of a sager, I should be able to buy a part for my laptop regardless if it is discontinued or not within a 24 month period from purchase. To say otherwise you would have to be arguably crazy. Just because the issue hasn't happened to you "yet" doesn't mean that it won't happen to you! I guess thouse who aren't affected by the issue in reality figure, it's your problem, get over it. I can however agree with your standpoint and I feel it's is not a great display of Clevo/Sager s ability to follow through on a sale. If you were to buy a car and in let's say 2 years they "discontinued" that model and never made a part again, wouldn't you all just be a "little" annoyed with that and probably feel the exact same way? While I realize that this is a laptop, I don't feel that it is any diffrent of a situation in regards to what is going on here.

Suntory - have you checked ebay for parts?
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post #9 of 15
3/14/06 at 3:16pm
Also might try Eurocom or Clevo USA.
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post #10 of 15
3/14/06 at 4:35pm
and laptopking.com
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post #11 of 15
3/15/06 at 4:39am
Thread Starter 
Yes I've tried ebay, and Clevo, and PC Torque, and Laptopking, and many other places.

So far the best luck I've had has been through Pro Star. I've spoken to Fred at their Tech Support and he tells me he has some parts that will work.

He won't just sell me the parts though. He's issued me an RMA # and I'll have to send the whole computer in.

It'll probably be expensive but I don't have many other options right at the monment. And concidering I didn't even buy my system from them I think it's pretty damn good service.

I thought my Sager was a fantastic machine, up until it broke and I found out that I couldn't get parts to fix it. I'm just really pissed off about the level of support I've gotten from Sager and PC Torque.

If Pro Star can get my computer up and running again then I'll definetly be buying my next system from them. They seem to be a little more prepared for the long term, and a little more focused on customer satisfaction than these other companies.

In the mean time I went out and bought the cheapest Compaq Presario I could find at Costco as a back up.
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post #12 of 15
3/17/06 at 11:16am
someone correct me if im wrong, but I think prostar and sager are the same, they are both at city of industry

glad you will be able to get it fixed
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post #13 of 15
3/19/06 at 7:13pm
Don't think they're the same.

Sager
18005 Cortney Court
City of Industry, CA 91748
1-626-964-4849
1-800-741-2219
1-626-964-2381

ProStar
1128 Coiner Ct.
City of Industry, CA 91748
Sales: 1.888.576.6776
Local: 1.626.839.6472
Tech.: 1.888.576.4742
Fax: 1.626.854.3438

Could do a map search between the two address, too, to see how far apart they are. Doubt they're the same. I've never been there, but it seems like it's a fairly big place considering what some board members that've been there said. Wouldn't make much sense to have 2 "main" places of business in the same city.
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post #14 of 15
3/19/06 at 11:36pm
Suntory, I feel for ya. Since hearing these stories I have lube'd my hinges.
On another topic.
If you end up scrapping the 8890, I'd like to get your 6 in 1 card reader.
Is that too callous? OK. But I have first dibs, right? They are harder to get than hinges.
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post #15 of 15
3/22/06 at 5:52pm
lucky i have two hinges...

in our current throw away society you are lucky to have parts for anything older than 6 months. This is one reason i always buy two of anything. The second one you get about 12 months after the first so it does not cost as much and is better insurance than any piece of paper that says you are covered.

Don't think... Know!
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