i voted other, but here is my outline of things. all experiences.
used their online chat, the guy on the other end was helpful. My bluetooth keyboard for teh axim died. I spent about 5-10 minutes in the chat, sent the guy links to some pictures of the damage (that i hosted on photoshack), and it went well. 3 days later i was woken up by a doorbell and a DHL truck by my door. The fresh keyboard was in my hands.
rating: ***** (5 stars)
When i ordered the Z71v for my bro from there, had 2 issues during ordering (both my screwups). They were quick to call me (within hours of my screwup) and the issue was resolved quickly. The people i talked to were very friendly and helpful. Now my bro needs to call in for a new battery (his current one is defunct) and when he does it i guess i'll be able to finalize this rating. but for right now, i'll give them 4.5 stars
+ no hold time ever
- don't answer emails much
- ground shipping takes forever
+ get the job done
had to ship my system to them 2 times, once for a new lan card, once for a new screeen. both times it was replaced perfectly, but took a while.
rank: ***1/2 (3.5 stars)
HELL. I had a homePNA system and i got mine to work fine (between 2 winME pcs) and my friend liked the concept and that it was cheap (only $10 per addapter on geeks.com) he tried it out too. his comps were both XP. He invited me to go help him out, but i was stuck. So i figured i'll call HP/Compaq. 2 hours on hold later and after a royal run-around it gave me nothing. There were a couple of well-meaning people i talked too, but they weren't able to help me. What makes it even worse, is that after i provided a part number, they straight out DENIED they EVER manufactured this product.
this is a limited experience so far. but from my email communication with them, for now i'll have to give an inconclusive 4 stars: