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After reading this im not so sure about buying a sager notebook anymore

post #1 of 12
3/11/06 at 12:06am
Thread Starter 
Well after getting a m170 with one of the worst screens i have even seen on a notebook i started looking into other brands of high performance notebooks and came across sager. Whom i have never heard of untill 5 days ago.

After lots of research i was almost set on ordering a 5720. Only thing holding me back is the sager warrentys and how there handled and the extension ones. If i have a problem with the laptop i need to know for 100% that the problem will be resloved in a timley manner.

Well my research lead me to this link http://www.labbb.org/BBBWeb/Forms/Bu...D=33000135&sm=

Which quite frankley is disturbing.

Anyone have any reasuring points about the quality of the products in the long run? And the warrenties.
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post #2 of 12
3/11/06 at 12:20am
Yeah i saw Sager had bad reviews too on BBB. But that is why I went with a reseller with a reputation to hold up. I chose PCTorque:

http://www.resellerratings.com/seller3048.html

I haven't had to submit a complaint or anything as this computer has run perfectly thus far. But pctorque rep's browse these forums and seem helpful from what I have read.

edit: Can't find any other PCTorque's on BBB than the MA one which is aparantly incorrect.

I love my sager though.. best machine I've ever owned.
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post #3 of 12
3/11/06 at 12:34am
It's hard to answer as a lot of different people have had a lot of different experiences with their various machines.

I've had both good and bad experiences with both PCT and Sager. If you ask a hundred people their opinion, you're going to get 100 different answers depending on the problems that were had and how people react. Some people are pretty patient, others fly off the handle. Only way to really judge some of that is to read through the forums. I know it's a PITA, but there's no clear-cut, easy answer for this. It's something where you need to read through a few other peoples' experiences and decide for yourself if what you've seen happen is acceptable to you. Regardless of who you buy from, there's always going to be the chance that there'll be problems. Support's a huge part of it all, I think. And that's about as far as I'm going to go with it. My fanboy days are over, so I'm not going to say either way. Just take a little time and wade through a few different review threads.
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post #4 of 12
3/11/06 at 12:44am
No problems with my 5720 from pct so far
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post #5 of 12
3/11/06 at 12:55am
BBB is such BS now its not even funny. You cant trust them. I should report them to the BBB.
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post #6 of 12
3/11/06 at 12:59am
Just for fun, I decided to look up the BBB ratings for several of the computer companies represented on NBF. Alienware, Apple, Asus, Fujitsu, Gateway, HP, Hypersonic, IBM, and Sony all have satisfactory records with the Better Business Bureau. Dell is iffy: "The BBB has recently met with Dell Inc. to develop a better understanding of their policies and to discuss the complaint activity." And Acer, Sager, and Toshiba have unsatisfactory records. It was rather enlightening.

edit: @fatalsaint: wrong PC Torque. the one you linked to is in Massachusetts, not Florida or Texas (the past & present homes of this forum's host company)
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post #7 of 12
3/11/06 at 1:42am
Thread Starter 
Quote:
Originally Posted by FriedToast
It's hard to answer as a lot of different people have had a lot of different experiences with their various machines.

I've had both good and bad experiences with both PCT and Sager. If you ask a hundred people their opinion, you're going to get 100 different answers depending on the problems that were had and how people react. Some people are pretty patient, others fly off the handle. Only way to really judge some of that is to read through the forums. I know it's a PITA, but there's no clear-cut, easy answer for this. It's something where you need to read through a few other peoples' experiences and decide for yourself if what you've seen happen is acceptable to you. Regardless of who you buy from, there's always going to be the chance that there'll be problems. Support's a huge part of it all, I think. And that's about as far as I'm going to go with it. My fanboy days are over, so I'm not going to say either way. Just take a little time and wade through a few different review threads.
Ive been reading the sager forums for the last 5 days after learning of the 5720.

What i do like about them is they have the screen size i want wsxga. they have a num pad and there cheaper then the dell i had with the same performance if not better.

only thing holding me back is the support. Even from PCT with their extended onsite contarct. you still have to deal with sager for the first year that not being on site.

I have enough stress in my life and dont need to deal with the stress of support problems. With dell you might have to make a few calls and get transfered around a bit. But most of the time youll have onsite service the next day.

Funny thing is if dell used quality screens i would not even be here. http://www.notebookforums.com/showthread.php?t=139142 has some pics of my problem with the screen.
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post #8 of 12
3/11/06 at 3:13am
Quote:
Originally Posted by Zyren
BBB is such BS now its not even funny. You cant trust them. I should report them to the BBB.
This is true, it's just a scam to get businesses to pay money to be a member. Also, you have to take into consideration, that while people will jump to complain when there's a problem, they seldom will voice praise. If there is no problem with a product they generally will just continue to quietly use, but not post or report, that the product works great, or as expected. I have no qualms about buying a Sager product. I've had 2, and I'm an extremely picky consumer. I do agree that buying from PCTorque or PowerNotebooks is better than direct from Sager. This is largely because you get 2 entities striving to please you, Sager AND the reseller. Sager's support could be better. I have my doubts about the extended warranty. None-the-less, I think that 99 times out of 100 you'll never need it, which is pretty good odds for a notebook. Don't judge Sager globally from only an opinion from one entity.
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post #9 of 12
3/11/06 at 12:46pm
"We strongly question the company’s reliability for reasons such as that they have failed to respond to complaints, their advertising is grossly misleading, they are not in compliance with the law’s licensing or registration requirements, their complaints contain especially serious allegations, or the company’s industry is known for its fraudulent business practices."

Ouchies
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post #10 of 12
3/11/06 at 1:34pm
Quote:
Originally Posted by sonicwind
This is true, it's just a scam to get businesses to pay money to be a member. Also, you have to take into consideration, that while people will jump to complain when there's a problem, they seldom will voice praise. If there is no problem with a product they generally will just continue to quietly use, but not post or report, that the product works great, or as expected. I have no qualms about buying a Sager product. I've had 2, and I'm an extremely picky consumer. I do agree that buying from PCTorque or PowerNotebooks is better than direct from Sager. This is largely because you get 2 entities striving to please you, Sager AND the reseller. Sager's support could be better. I have my doubts about the extended warranty. None-the-less, I think that 99 times out of 100 you'll never need it, which is pretty good odds for a notebook. Don't judge Sager globally from only an opinion from one entity.
Any time there's a complaint against a company, this excuse gets brought up. The important and unanswered question here is not how many people are happy, but what percentage of complaints are not resolved satisfactorally. For that it's important to compare a company to others in the same industry. If several companies have good or satisfactory ratings and Sager does not, then regardless of how many people are quietly happy, something is wrong with this company. I've heard too many complaints about Sager and seen them compared unfavorably to others to ever buy from them directly. I would go with PCTorque or DiscountLaptops or some other reseller that will go to bat for you with Sager to have them do the right thing.
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post #11 of 12
3/11/06 at 1:35pm
I just wanted to say that all of these companies deal with some of the mose complex things to sell. Lets face it, computers can easily break for numerous reasons, whether it is owner's error or not. Keep in mind that with laptops people sometimes think that because it is mobile, it must not be as fragile as that box they have at home so they tend to mishandle and abuse them. Then this computer illiterate fools will complain to the BBB and other organizations because they have no clue what is going on with their machine, therefore they think the company they purchased it from must have done something wrong. Keep in mind, computers are constantly evolving and because people simply don't always keep up no their drivers and updates things will go wrong and they have no clue why. So fortunately for us, many of the people who visit these boards have a clue of whats going on technologically ( for the most part), but keep in mind there are a ton of people out there like grandma and grandpa who think the magic box should know all and do all without any problem once so ever.
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post #12 of 12
3/11/06 at 1:42pm
Oh, My Bad Djembe. It was the only one I saw on BBB.. guess I shoulda looked closer. Thanks for the information.
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