Well I ordered on the 4th, the machine has been in build stage for over 7 days which is rediculous. I contacted dell I got this....
03/13/2006 08:48:53AM Session Started with Agent (Abninder Boparai)
03/13/2006 08:48:53AM Don Norton: "no answers????"
03/13/2006 08:48:58AM Agent (Abninder Boparai): "At the end of this interaction you may be offered the opportunity to provide me with feedback. In order to do so you will need to click the "Exit" button rather than using the "X" at the top of the screen. You may rate this interaction on a scale of 1 to"
03/13/2006 08:49:08AM Agent (Abninder Boparai): "Don, how may I assist you today?"
03/13/2006 08:50:58AM Don Norton: "My order XXXXXXXXX has been in the same status for over a week now..... online it doesnt go past production but on the phone it says it is in the build stage. 7 days to have a laptop in the build stage is excessive, do we have some detailed information h"
03/13/2006 08:51:29AM Agent (Abninder Boparai): "Don, I will check that. For verification purposes, may I please have the full billing address?"
03/13/2006 08:52:14AM Don Norton: "XXXXXXXXXXXXXXXXXXXXX"
03/13/2006 08:53:09AM Agent (Abninder Boparai): "Thank you."
03/13/2006 08:53:28AM Agent (Abninder Boparai): "Please give me 2-3 minutes to check with the order processing department regarding this."
03/13/2006 08:56:23AM Agent (Abninder Boparai): "The order was delayed as one of the components had failed the testing and had to be replaced. At this stage, if any of the items on order are found to be defective, the order is again sent through the rigorous testing, in order to ensure that our esteeme"
03/13/2006 08:57:17AM Agent (Abninder Boparai): "The new estimated shipping date is April 04, please do not worry generally the orders are shipped way before the delayed date."
03/13/2006 08:57:23AM Don Norton: "So is this order in the testing stage? and why does the online status not reflect what stage it is in? Does not show kitting, build anything??"
03/13/2006 08:58:57AM Agent (Abninder Boparai): "Don, we do not have detailed status, right now the order is in processing the next stage is the SC that is shipment complete, the order is ready for shipment."
03/13/2006 08:59:21AM Agent (Abninder Boparai): "After that when the order is handed to the shipper the status shows as IN that is invoiced."
03/13/2006 09:00:22AM Agent (Abninder Boparai): "I am really sorry for the delay, please be assured that we are trying our best to ship the order as soon as possible."
03/13/2006 09:00:30AM Don Norton: "No that is not what I am asking, when you go online to check order status, when I ordered my last laptop it would go down the list on the screen and check off what stage it was at, on the phone it says build, online it does not even show it in kitting. why?"
03/13/2006 09:02:53AM Agent (Abninder Boparai): "Don, you order has been built, and as I mentioned that there was some technical failure the order has been returned to the assembly line for replacement of the defective parts, the confusion in the order is status is just due to the test failure of the sy"
03/13/2006 09:04:51AM Don Norton: "Thanks for that info, but again you appear to not be able to answer my question, boy another reason not to outsource support overseas I guess, thanks for your time I will call and try to contact someone who understands my question."
03/13/2006 09:05:40AM Agent (Abninder Boparai): "Don, as a compensation I will upgrade the shipping from 3-5 business days to 2nd business day delivery. I will also request an order expedite for your order."
03/13/2006 09:05:58AM Don Norton: "Thank you for your time......"
03/13/2006 09:06:02AM Agent (Abninder Boparai): "You are welcome."
03/13/2006 09:06:04AM Agent (Abninder Boparai): "Please give me a minute, I will provide you with the reference number regarding this chat."
03/13/2006 09:06:57AM Agent (Abninder Boparai): "Thank you for visiting Dell Consumer Customer Care online chat and allowing me the opportunity to assist you. I have included your case number XXXXXXXXX to reference our interaction today. Please keep this on file; it will assist you when contacting Dell"
03/13/2006 09:07:48AM Don Norton: "Oh geese a free toaster! thanks not what I asked for but whatever.."
I just cannot seem to get through to this guy. Anyway who knows when this is going to show up at this point.