We have purchased 3 laptops through PcTorque, 2 of them in the last 4 months. We plan to buy another in about 6 months. We also will go elsewhere if Sager/PcTorque abandons us on this one.
Abandoning your customers is bad business.
My main complaints about Sager:
Drivers page has old drivers, and has been mostly unmaintained.
- Video drivers are terrible, and the ATI site just tells you to get drivers from your laptop vendor. I had to try to find some elsewhere, and finaly got Omega drivers. Sager really sucked on this one.
- The wireless software (Gigabyte Client Utility) was also an old version and buggy. I had to go to another vendor's site and get a better version.
- No BIOS available on drivers page. What a pain to try to get it another way.
- My screen has smudgy-looking dark places, and I have cracks near the hinges, and the machine was hanging (I fixed that myself with a BIOS upgrade I got elsewhere). I contacted Sager and they said I could send it back for repair. But I RELY on this machine for my daily work. I CAN'T send it off for a couple of weeks! I live less than an hour from their main office too. They should offer a loaner machine. You should be able to swap your hard drive into the loaner and send your machine back to be fixed. When I had a Dell that had screen problems THEY CAME TO MY HOUSE and replaced the LCD.
So it's not like they are just now abandoning us on the BIOS issue. They haven't really been supporting their products in the past. Sure, if it dies, you can send it back and wait a week or two. That's what Sager thinks is service. THAT'S