post #41 of 56
1/25/04 at 9:29am
Originally Posted by notebook_gamer
To me...it is a big step when a company that is as large as AW is willing to have its techs/reps answer questions on a 3rd party forum. To me this is unheard of. I appreciate the fact that AW is taking this extra step, so welcome to the boards Scott! I never once called or inquired on my Area-51m when it was in production and thank goodness (knocking on wood) my system runs beautifully with a few minor 3rd party problems (NBA Live does not like my ATI card or Adrenaline too much and my logitech dual analog is a POS). Having said all that, I do question sometimes the tactics that AW uses. For instance, I understand that you guys have a new Dead Pixel Policy...which is fine and somewhat understandable but should only apply gto people who order after the day of the change. One of the deciding factors for me when I purchased the Area-51m and the 3 year warranty was the 0 dead pixel policy. I was assured by everyone at AW that you guys have a 0 Dead Pixel Policy and now you have changed your policy. This is not a good business practice. Ok make changes to your policy but how can it apply to those who bought under different circumstances. Just imagine you buy a car and get an extended warranty and then a few months into owning your car the manufacturer says that we won't cover any electircal problems...you would be furious and accuse them of breaching their contract and employing a bait and switch technique. It is things like this that have upset many. I hope this helps you better understand where some of the users here are coming from...