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A message from Alienware-Scott - Page 3

post #41 of 56
1/25/04 at 9:29am
Thanks, Craig!
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post #42 of 56
1/25/04 at 3:19pm
Good move Craigster....
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post #43 of 56
1/26/04 at 10:39am
Quote:
Originally Posted by notebook_gamer
To me...it is a big step when a company that is as large as AW is willing to have its techs/reps answer questions on a 3rd party forum. To me this is unheard of. I appreciate the fact that AW is taking this extra step, so welcome to the boards Scott! I never once called or inquired on my Area-51m when it was in production and thank goodness (knocking on wood) my system runs beautifully with a few minor 3rd party problems (NBA Live does not like my ATI card or Adrenaline too much and my logitech dual analog is a POS). Having said all that, I do question sometimes the tactics that AW uses. For instance, I understand that you guys have a new Dead Pixel Policy...which is fine and somewhat understandable but should only apply gto people who order after the day of the change. One of the deciding factors for me when I purchased the Area-51m and the 3 year warranty was the 0 dead pixel policy. I was assured by everyone at AW that you guys have a 0 Dead Pixel Policy and now you have changed your policy. This is not a good business practice. Ok make changes to your policy but how can it apply to those who bought under different circumstances. Just imagine you buy a car and get an extended warranty and then a few months into owning your car the manufacturer says that we won't cover any electircal problems...you would be furious and accuse them of breaching their contract and employing a bait and switch technique. It is things like this that have upset many. I hope this helps you better understand where some of the users here are coming from...




Woa.... We shouldn't have to suck up to Alienware Tech to make sure our computers dont have som sort of "accident". AW is starting to remind me of the mob. I think if we have a computer being built CS Reps should answer our questions about it.... After all it is what they are paid for.... No offense or anything to CS but when you have a 2600$-5000$ investment some people are going to be worried about its progress.... I really don't believe scott works for AW because of the unprofessional tone as well as the threat.... Like stated above, if I saw that threat and was about to buy an alienware I would serioudly think about where this 5000$ is going and how much they will respect and treat this money....
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post #44 of 56
1/26/04 at 11:10am
First. Thanks Scott for coming to this forum and allowing questions and comments to be directed towards you. I hope that you can easily take the good with the bad and attempt to answer everyone in good time.

Everyone knows (or should know by now) that an Alienware takes time and patience till that wonderful day arrives that it is in your hands. Alienware-Scott is obviously being candid and open with the members of this forum. Of course Alienware is not going to skimp on testing. Am I the only one that understood that calling EveryDay is not going to make it ship faster? Try not to shoot down a chance to have Alienware Reps here in this forum to answer questions and comments. This is absolutely unheard of. Alienware sees you and hears you. And now Alienware will even answer you.
Don't burn this bridge.

-aurora
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post #45 of 56
1/26/04 at 11:37am
If they did their jobs correctly/kept promises then we wouldnt be having this conversation.
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post #46 of 56
1/26/04 at 1:16pm
Hello Everyone,

First and foremost I would like to clarify that the forum user "Alienware-Scott" is not currently, nor have they ever been, an employee of Alienware. Any opinions and commentary expressed by this individual do not necessarily reflect those of Alienware and its employees. I can assure you that, under no circumstance, is quality sacrificed on any of our systems.

If you ever have any questions or concerns with your system's progress (or in general), please feel free to contact us at 1-866-287-6727 or you can visit http://support.alienware.com.

I apologize for the inconvenience.

Thank you.
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post #47 of 56
1/26/04 at 1:27pm
I'd also like to clarify that contrary to Scott's post Alienware will never ship any systems that do not complete the burn-in period and the 200 point quality checklist.

If you'd like to check that status of your order you can visit www.alienware.com under the info tab, send an e-mail to order_status@alienware.com or call us @ 1-800-ALIENWARE.

Due to the high volume of orders we have been taking over last months the current shipping time is 30 calendar days. Rest assured though that you will recieve one of the best PC's in the world, bar none. Thanks,

Eddie Matos
eduardo_matos@alienware.com
Alienware Corp
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post #48 of 56
1/26/04 at 1:29pm
yea that sounded a little ridiculous from scott... i didnt think that was true, not sending it through the 200 point check. even if alienware did do that no idiot would be stupid enough to tell all the customers.
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post #49 of 56
1/26/04 at 1:36pm
Ahhh. Jokes on me.
Either way I think I got it right.
Welcome to the forum AW-JuanG.
Thanks for the Info.
There will be a Ban for False Impersonation (Alienware-Scott).
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post #50 of 56
1/26/04 at 3:00pm
Why do these loosers "Alienware-Scott" come in here and waste time? I don't get the amusement that someone would have in doing this. Poor sap must have been abused by "IT's" parents or something along those lines is my guess.
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post #51 of 56
1/26/04 at 6:37pm
heh.. all Scott did was make Alienware look even better.
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post #52 of 56
1/26/04 at 6:55pm
Alienware-Eddie Matos,

Welcome to the Forum. I know your the real deal.
I hope the members of this forum realize how
completely awesome it is to have
ACTUAL Alienware Support Forum Staff
here in alienwareforums.com

This is going to be a great benefit to
any Alienware Owner that does not have access
to the US Alienware Support Forum.

Thanks Eddie.

-aurora
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post #53 of 56
1/26/04 at 9:16pm
Agreed. Welcome aboard Eddie.
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post #54 of 56
1/26/04 at 9:28pm
[quote]
This is going to be a great benefit to
any Alienware Owner that does not have access
to the US Alienware Support Forum.

I'll go along with that,i'm over in good old Blighty and we don't have such good advice,so we have to rely on this forum.I would just like to thank Braingoo and craig for such a great and informative site,cheers buds......................Dave.
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post #55 of 56
1/26/04 at 9:51pm
There should be a support section dedicated to juan and d eddie lol
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post #56 of 56
1/27/04 at 11:05am
Thanks guys, I am not actually a support technician but anything I can help out in I will. I'll make sure to drop by once or twice a day. Thanks,

Eddie
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