So my mj12-7700a finally arrived... after waiting for the backordered clearview screens and then QC finding a problem and kicking it back to production (39 days from order to receipt)... I got it!
You'd think I'd be happy.
Problem is, is that I'm in the "the machine got to me with a bad raid controller right out of the box and I had to send it back to Alienware for another two weeks to get it fixed" phase.
Can you friggin believe it? This has been such a joke. The CS reps were little more than apathetic to my problems and could have been alot more helpful. A "we're sorry" would have been nice, but all they did was blame it on the shipper. This is of course totally possible, but given that my machine lived in QC for a week then got kicked back, the alternative is just a likely... but not according to anyone I talked to.
I was told by a manager that "this is why you bought a warranty"... can you beleive it?
You'd think I'd be happy.
Problem is, is that I'm in the "the machine got to me with a bad raid controller right out of the box and I had to send it back to Alienware for another two weeks to get it fixed" phase.
Can you friggin believe it? This has been such a joke. The CS reps were little more than apathetic to my problems and could have been alot more helpful. A "we're sorry" would have been nice, but all they did was blame it on the shipper. This is of course totally possible, but given that my machine lived in QC for a week then got kicked back, the alternative is just a likely... but not according to anyone I talked to.
I was told by a manager that "this is why you bought a warranty"... can you beleive it?
