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Customer Service

post #1 of 9
3/20/06 at 4:59pm
Thread Starter 
Hi,

I recently had a problem with my Inspiron 6000. From my previous times calling was a bad idea, so i tried out the Dell Chat (i am in the UK for a month work purposes) and i needed the problem sorted. And the chat was great it had no waiting times and it was free! They sorted my problem and off i went so next time you have a problem dell chat!



Dell Chat
HP Phone
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post #2 of 9
3/20/06 at 5:39pm
why are you ya thating yourself?

and btw dell customer service sucks!!!!!!!!!!!!!!!!!!
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post #3 of 9
3/21/06 at 5:11am
Thread Starter 
You have had bad experiences, i had bad experiences with HP but my freinds still buy them. Everyone will have happy and unhappy customers.
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post #4 of 9
3/21/06 at 6:14am
Quote:
Originally Posted by bond92
why are you ya thating yourself?

and btw dell customer service sucks!!!!!!!!!!!!!!!!!!
He wasn't stating that Dell CS was the best thing since edible panties... A little bitter, are we? You can be a bit more objective instead of saying something like "dell customer service sucks!!!!11one!2@@!!!exclamationpointomgwtfbbq"
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post #5 of 9
3/21/06 at 7:02am
Quote:
Originally Posted by bond92
why are you ya thating yourself?

and btw dell customer service sucks!!!!!!!!!!!!!!!!!!
Judging by the info in your sig, you've done well with Dell. Had you not received the 6000, your attitude might be more easily understood and accepted.
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post #6 of 9
3/21/06 at 2:07pm
Quote:
Originally Posted by bond92
why are you ya thating yourself?

and btw dell customer service sucks!!!!!!!!!!!!!!!!!!
not if you bought from Small Business
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post #7 of 9
3/21/06 at 10:21pm
HP cust. service sucks for sure. Complete idiots.

On the other hand I used dell service to request cds for my new laptop (not yet shipped) and they replied in about 12 hours (email form) and even upgraded my laptop to next day shipping from standard; that's damn good cust. service in my book.
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post #8 of 9
3/21/06 at 10:31pm
Over the past few years Dell 's customer service has gone down. However, your mileage may vary depending on the agent or tech. There tends to be inconsistency and misinformation/disinformation given out by their representatives. I have had to deal with problems with desktops as well as my new E1705 and the calls have never been brief and in order to get something resolved I have generally had to make multiple phone calls. Still waiting to get LCD issue resolved. On the other hand, the wait time has seemed to improve but maybe that's because I purchased through EPP this time around. Someone usually picks up within 3-5 mins. Then again, every time the rep has to check on something one is put on hold for additional time and this can happen several times during a phone call. Guess they are checking with the manager/supervisor. Seems to me that it would be easier to just have the manager take the call and deal with issues the tech/'rep does not have answers for.
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post #9 of 9
3/22/06 at 1:15am
You don't even want me to start on my experience. Just look at my thread in the XPS forum.
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