Dead pixel guarentee.

30 days I think. I bought the policy and called them 3 months later after I noticed one hidden in the bottom right corner. I just never noticed it. They wouldn't take it back.

I've never heard of a dead pixel appearing after someone bought the screen, it's pretty much a manufacturing flaw.

I'm not sure that's accurate. I bought a Voodoo laptop a couple of years ago, and three separate stuck-on pixels cropped up after a few months of ownership - one of which was bright red, and dead-center in the middle of the screen. Of course, that particular pixel was the one which only intermittently became stuck.

Also, I have a Dell 2405 with one dead pixel which also cropped up only after several months of ownership. Luckily, it's in the lower right-hand corner where the time is shown, and it's rarely visible.


The following is from Hypersonic's site regarding its dead pixel policy:

"Hypersonic Aviator mobile systems come with an industry-leading dead pixel policy. By default, Hypersonic guarantees that the 17" screen (this is just an example to show policy - the guarantee was available for all the machines I checked) will have no more than 1 dead/partially-lit pixel in the center screen area and no more than 2 dead/partially-lit pixels outside of the center area.

Selecting this option will guarantee that your system's screen will not have any dead or partially-lit pixels.

Note: This option only ensures that systems do not arrive with any dead or partially lit pixels. Customers must notify Hypersonic within 30 days of delivery about imperfections on the screen for which Hypersonic will cover all costs related to replacement of the screen including OVERNIGHT shipping costs 2 ways."

At the Hypersonic site, customize a machine, go to dead pixel insurance and click on the guarantee for info.

bwrob has hit it on the nose. The guarantee that Hypersonic is offering and I believe Sager is as well (can't speak for them), is that you will receive a perfect screen. This is what the insurance is guaranteeing.

There is a certain expectation for noticeable dead pixels outside the center area of view, however, the dead pixel insurance will ensure no dead pixels. This is why I get it every time. I don't want to get my system and then have to ship it back because I found it.

The 30 day window is assumed long enough for someone to notice an inperfection. I would agree since a lot of us spend a lot of scrutiny on the system in the first week.

Good luck with your choices and purchases!

I'll second Ratmyr on that. The extra money paid was well worth knowing that I wouldn't recieve a dead pixel. I spend about 16 hours a day in front of pc's with work and games and even one on the edge where it wouldn't be noticible to most folks would be a major aggravation to me

It's not worth it if you don't buy the policy and don't get a dead pixel...

I've built dozens of workstations with flat panels for personal, work and friends and never saw dead pixels crop up after first turning the screen on. It's possible that a pixel is unstable and either turns on, off or dies, but this should be within a day or so of using it and is pretty rare.

I take issue with the fact that it's hit or miss whether you get a defective unit when buying a flat panel screen. Flat panels with dead pixels should be sold as defect models and heavily discounted. Instead we do it ass backwards and pay a premium for something that's not broken. The fact that consumers support this is asinine.

I bought my 9750 without the dead pixel policy and got a flawless screen. I bought my AX7 with the no dead pixel policy (only god knows why) and the screen still came with one. It was pretty hard to detect, it was flush on the edge. Unfortunately it was after the 30 day period. I think I got screwed there.

Now, I haven't heard of anyone getting one of the new wuxga screens with a dead pixel. The (sadly unrealistic) reality is the consumer should NEVER depend on luck of the draw when purchasing a potentially defective $4k laptop. If you get a dead pixel and don't like it, send the machine back. If everyone did that the manufacturers might get the point that selling defective equipment is not acceptable.

That is my philosophy however spending $2000.00 I just paid the extra for peace of mind. I know it's silly but I couldn't bear the pain of maybe having to send it in again. I wanted my baby to stay hehe

That was my philosophy as well. Plus - those who have been around awhile know that I used to be in Europe and having to deal with the military postal system to get my system from NY to Germany (very slow). It took about six days (work days) to get the system. So waiting over a week to get it just from the shipping and having to deal with that again to ship back - just wasn't something I wanted to deal with.

Now that I am back here - would I do it again? In actuality I did - but I think I weigh it differently now, because of overnight shipping capabilities.

But it is just like auto and health insurance. You get it hoping that you don't need it - and when you don't, you think you wasted money on it. With my CX7, they went through a couple of screens (the WSXGA+) due to pixel issues. Thus the reason I went with the WUXGA - as they didn't have this problem and it allowed faster delivery to me (instead of waiting for another WSXGA+ screen).

In that case - it was well warranted.

Good luck!

I again with the above. I spent over $3000 on my FX7. An extra $99 is 3.3% of the total price. It was worth the peace of mind. It could have easily caost double the wait time it I have to send it back to repair dead pixels.

Here is a link to a small but decent utility to test for dead pixels:

http://www.laptopshowcase.co.uk/downloads.php?id=1

I agree about the piece of mind, but I don't agree with the way sellers go about giving it to you. Defective screens should be discounted while good screen should be should be regular price.

All i'm saying is that there should be no luck involved with this type of purchase. People who want to pay less and have a defective screen should have that option. And i'm not just picking on hypersonic, it's everyone that sells lcd's.

ive got a wuxga glossy screen with a dead pixel but unfortunetly when it shipped over here ups took 2 weeks to notify me of what was going on then i had to contact them of which they said they lost the unit , then they found it again a week later and by the time all this went down and finally shipped my unit to my front door it was over 30 days and i couldnt return it to hypersonic.and yes if anyone is wondering im feeling very lucky (sarcasm)

I may argue with why I get the insurance - but I am completely in agreement with you on your standing. And we know that it isn't the fault of those companies that put the equipment together (Hypersonic, Dell, etc). As you say - it is those companies who sell the LCDs.

Maybe this is something that one of those consumer watchgroups can put into action. Sure - sending back your systems to the companies may help force the issue, but in the end, they will more than likely raise prices to help combat the LCD companies from not working with them and the customer will be screwed again.

I wonder if your concept would draw interest. For example - Hypersonic has some screens with dead pixels in non annoying areas. You as the consumer have an option to select one of these screens (because they don't bother you) for a cheaper price. There could be some benefits from this and I am sure there are probably those individuals who use external screens anyways that would jump on that.

All a company would do in your scenario is increase the base system price by $100 - $200 for a flawless screen and then offer a dead pixel LCD for a $100 - $200 discount.

It all will be the same in the end. I just admire the companies that offer the dead pixel insurance. Paying an extra $100 is really low in my opinion to get a flawless LCD.

Yeah. It is starting to be a service available at other places and just means that they are paying for the extra time to check the screens rather than just install and ship.

Good point on the raising price to compensate scenario. That would probably be the way it happens and to the consumer - we are saving money.

It's funny. I know I have said this before (maybe a year ago), but with my Dell Inspiron 8100 - I never knew anything about dead pixels and never even considered it. But after my research and reading about notebooks before I bought the GX7, I was quite concerned.... just like the individual who hears about this rare disease and now they are doing everything they can to protect themselves. What is that - a hypocondriat or something like that? That's me.

But that placebo put me to rest - and ended the dreams of dancing bananas, slamming hammers and colorful pixels chasing me through the woods... Ok. There was probably more wrong with me than just the fear of pixels.

LOL Ratmyr you are not alone. It is the inundation of too much electronic information to the brain. A deluge of I/O. It makes us all a little

With the way things are now that is entirely true, sadly.

Apply the logic of dead pixel policies to virtually any other purchase (and insurance doesn't count). It simply doesn't make sense. It's very anti consumer. The problem is that manufacturers are allowed to get away with it(dead pixels) and companies like Hyper have to come up with silly policies to deal with all the angry customers.

I bought a pizza from a local shop here this past week that was offereing "no artery clogging" insurance. I figured that this was going to be a better bet because I had some major plans for the weekend and didn't want to spend my time in the hospital.

[b]Paying an extra $100 is really low in my opinion to get a flawless LCD.[/B
I know i am new on this forum BUT why after paying 3500$ for a laptop should we put up with dead pixels, This IMHO is as bad as putting up with buggy software like we get from Microsoft. And paying them 200$ to make sure not dead pixels is just more profit in their pocket. I but a car I expect it to be right. Why should we spend our hard earned money on defective products? They get away with it because we as a nation have decided that sud standard work it OK and we will pay more to fix something that should be perfect to start with.

That's exactly what BT is stating above. Hypersonic, Sager, etc, add the insurance because the industry providing the LCD screens have no guaranty of product. In their eyes - the dead pixels are acceptable. So companies will have to charge more to look for a perfect screen to keep customers happy.

It's not right what the industry is doing and whether it is right what Hypersonic and Sager is doing, that is someone's opinion. At this point in time, the industry is not changing their minds so Hypersonic has a way to deal with it. As a consumer, we can either get it or not.

However, if we do not get it and are plagued with the dead pixels and continually complain about this and ship back systems - keep in mind that it is not due to the service of Hypersonic, Sager, etc. We can make it a point against the industry, but we need to take out the frustration on those who are causing it - not the notebook company that is stuck in the middle.

Welcome to the forums Birdman 84!

I agree the maker should stand behind their product but I don,t deal with them. If we do not put pressure on the sellers they have no way of knowing we are not pleased with the way things are. Just my 2 cents. Microsoft has been getting away with it so everyone else in computers think they can to.