Poll on continued Alienware purchases - Page 3

try not to pop it DB

people are upset for the same reason english people got upset when volkswagen aquired rolls-royce. a big company coming in to take over. most will probably get over it, unless dell screw things up major.

delayed reaction much?

I agree but I will wait for ut2007 and windows vista

When I volunteered at Computers For Schools Ontario we worked on about 500 dells most days thats 500dells with viruses problems broken floppy drives bad motherboards wrong cpu's bad psu some of the kids play around with the computers trying to "fix it" before cfso get's them but if they had no problems the kids would not get to play with them sometimes the computers would work one min then stop working the next or would act strange

Why Do you Think They Have So Many REFURB dells

sorry if my spelling sucks its 2 am have not had any sleep in a few days

"For now, most companies do not want to juggle the risks of hiring prisoners. Dell, for example, ended its relationship with the employment agency Unicor when procedures for recycling computers did not afford prisoners the appropriate level of environmental and personal safety."

http://news.thomasnet.com/IMT/archiv...c_n=site_entry

--------------------------------------------------------------------------

"Don't get me wrong, there are a few severely under-employed people who work for Dell's helpdesk, and I pray that those people find jobs that actually utilize their skillset more than just reading scripts. However, I would say that the majority of people that Dell hires, while friendly, only know what they could memorize to pass the Dell Technician test or what is on the screen in front of them in a script written to coax a basic level user through the most simple troubleshooting techniques (ie. Have you plugged the power cord into the computer?)."

"For those of us that are a little more technically inclined, a strict adherence to these scripts delivers a unique experience of banging our heads against the wall while simultaneously getting kicked squarely in the nether-regions repeatedly, until they run through their scripts (ignoring your attempts to communicate that you know what the problem is and have done all of the basics and most of the more advanced techniques that you know), at which point they put you on hold to talk to their supervisor, who usually gives them one of the advanced tips that you have already tried."

http://swampdepot.blogspot.com/2005_...t_archive.html

--------------------------------------------------------------------------

"Dell Shuts Down Complaint Forum: Few Complain Now

On July 8th, Dell decided enough was enough, and quelled their disgruntled customer base by shutting down their customer support forums. Merely having a look at the google caches of the Dell Support Forums pretty much solves any question as to why they were closed in the first place. Judging by the number of problems present in the forums versus the number of Dell employee responses gives a good idication that they weren't getting a whole lot done. Theregister.co.uk adds that the close of the forums might have stemmed from a customer post in the forums: "Part of the problem seems to have stemmed from Jeff Jarvis, a columnist on the San Francisco Examiner, who summed up his anger in a letter to a Dell VP, saying: 'This machine is a lemon. Your at-home and complete care service is a fraud. Your customer service is appalling. Your product is dreadful. Your brand is mud.'." Dell's declining quality (and now quantity) of customer service most likely has spawned from their massive consumer base growth - it's hard to keep up with a surging tide when you're comfortable where you sit. Links beyond."

http://www.techbits.ca/forums/showthread.php?t=80

--------------------------------------------------------------------------

"Want to complain about Dell? Forget it | The Register
Biting the hand that feeds IT. Management: ... Support Forums, operational until last Friday, have been shut down, apparently to try to quell bad publicity there about Dell ... the Dell Community Forum will be ... have such a forum ...http://www.theregister.co.uk/2005/07...stomer_support - "

http://www.theregister.co.uk/2005/07...tomer_support/
http://www.neowin.net/forum/index.ph...86215414&st=0&

--------------------------------------------------------------------------

http://www.digg.com/technology/Dell_...y_Server_Order

What links two PCs? A server of course! But this woman ordered a server by mistake, now DELL is not helping her with a refund.

http://www.theregister.co.uk/2006/03..._server_order/

Dude! You're Getting A Dell... err Cell!

Dude! You're Getting A Dell... err Cell!

"Dell Dude In Pot Bust

Hey, dude, you're getting a cell! Benjamin Curtis, the 22-year old actor who portrays "Steven," the Dell Guy, in those bothersome computer commercials, was arrested late last night (2/9) on a marijuana possession charge, The Smoking Gun has learned. According to cops, Curtis was holding a "small bag of marijuana" when he was popped on Manhattan's Lower East Side (at Ludlow and Rivington for you Gothamites). Curtis is currently being held in Central Booking and is scheduled to be arraigned later today in Manhattan Criminal Court. Curtis, who lives in lower Manhattan, was charged with criminal possession of marijuana, a misdemeanor. Bonnie Shumofsky, the actor's agent, said she was unaware of her client's bust when contacted this morning by TSG. (1 page)

http://www.thesmokinggun.com/archive/art2/dellguy1.jpg

taken from The Smoking Gun (http://www.thesmokinggun.com/archive/delldude1.html)
"

http://www.chuckpalahniuk.net/commun...php?t-827.html
http://cannabisnews.com/news/15/thread15441.shtml

Dear Mr. *******,

Thank you for contacting the Alienware Technical Support Team.

Alienware prides itself in building the highest quality gamming computers on the market, as such we could not build them without the right tools, in our case antistatic mats and wristbands are the norm in our manufacturing facilities.
Best regards,

********,

ESD Technical Support
Alienware Corporation
www.alienware.com

Have more questions? Try searching our extensive knowledge base. You can even chat live with a support representative via AlienChat or post a question on our forums. Simply follow the links found at support.alienware.com. Alienware welcomes your input. Please send any comments about our service to feedback@alienware.com

DISCLAIMER:
The content of this email and any attachment may contain proprietary and confidential information. It is intended to be conveyed only to the designated recipient(s). If you are not an intended recipient of this message, please notify the sender by replying to this message and then deleting it from your system. Use, dissemination, distribution or reproduction of this message by unintended recipients is not authorized and may be unlawful.

hmm.. for those of you who chose "I will wait and see how the aquisition plays out." there is a few factors that i think are making you feel undecided.
1."Alienware will be using cheap hardware like DELL does"
- No. Alienware IS still a company and as one it has contracts with manufactors and company's. (a friend of mine is a Florida Highway Patrol and hes a computer tech, most of their laptops are AW now, they are trying to get rid of their old IBM's)
2."Many of you tend to belive that AW will banish and DELL will take over"
- Not for the next 4-5 years remember people still have warranty" (and i dont really think that DELL will be merging with AW)
3.lol.."I REFUSE to give MY money to DELL
- Well you sure can do w.e you want with your money.. remember that you pay for quality and brand".

Well this what I think, im not trying to prove anything just my point of view

Dell has a very bad rep with regard to customer service. My company offers home computer allowance. A lot of "professional" or exempt level employees take advantage of this benefit. Those who have bought Dell regret it mightily. If they've bought a laptop, they can bring it in to have the IT guys look at it. If they've bought a desktop, well, they're pretty much on their own unless they're friends with any of the IT guys.

From my own personal Dell experience, it was a baaaad one. I'd never buy a Dell again. I was hoping Alienware would go public but dag namit! They sold out to a much inferior company.

Dell won't fully absorb Alienware yet. But duplicate suppliers and service will be eliminated - one will serve the other. Eventually they'll begin to "merge" the factories, the employees and so on. This "autonomy" thing is nonsense in the long run. Eventually the so-called autonomous Alienware will just resemble Dell except for shells and the name they slap on top.

Hello All:

I am new to Alienware, but I do own and have owned more than a couple Dell desktops and notebooks (forgive me). I have to say that Dell's customer service has always been very good, as has their quality. I can of course only speak for my own experience and I certainly don't claim to be the benchmark...

...I am, however, somewhat concerned about all the negative comments about Alienware, especially with regard to their service and support. I am amazed to see that even on their own support forums, that there are so many negative comments. Having said that, my experience with them has been very positive and the they have responded to all of my inquires, including one regarding my concerns of future support and service. Hopefully the Dell purchase of Alienware will only strengthen their brand, product and customer support.

Anyway, I just wanted to share another point of view.

Cheers!

I've always had good experiences with Alienware's support. Polite, efficient, knowledgeable. They even called me back when they had to research a problem. Actually, my problem wasn't with Alienware but Microsoft. And I'd violate forum rules if I told you what I thought of THEM!