Originally Posted by chuck11
Ok. Here it goes again with HP...Lately I have been defending HP from people who say bad things about them but I am really starting to lose my pacience.
I called them today, THE 8TH, since the disc was suppossed to be here on the 4TH. Interestingly enough, a WHITE WOMAN, answers the phone (a once in a lifetime event) and tells me that the idiot indian guy (I am not racist, just pissed off) ordered the wrong part number, and the parts department didn't know what to do cause it was wrong.
Now she says she has to cancel the order and do it all over again, but unfortunately right now I do not have the credit card I used so I have to call back later today and reorder it. I am really starting to be disappointed in HP's service and quality.
Makes you sort of wonder...
On the indian gentlemen. If I get one of those guys (or gals) I will allot of time say "wrong number" politely and hang up, call back later because there appears to be a large communication gap between those that speak English, and those than think they can speak English.
Nice people and all, just something gets "lost" in the translation /thought process. Differant races, people that speak a differant language process info differantly... It's sort of along the same lines as the way males and females process information differantly:-) You think she/he's understanding you, but you're miles apart!
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Got to ask, did you call during USA business hours? I've found that if you call then that gives you the best chance of talking with someone who speaks the same language.
Hope to hear back from you soon. I've got a machine here which is just sitting here waiting. Took out the HD yesterday... GHOSTED the hd with Ghost 2003, v 8.3 to another hd (ide)... Have a 120gig hd on order thru HP and when it gets here (big-ha-ha) around the first of next MONTH... I plan on ghosting it back to the new hd. If that works I plan on Ghosting the QP partiton seperately, Or deleting it altogether, then by using the HP v 2.0 "install" disc see if it will indeed install to a new/formated drive and intergrate properly into the OS.
BTW: Did the woman verify that the disc you would be shipped would be QuickPlay v2.0?, That there is a listing for QP 2.0?.... If it was me I'd head over to partsurfer, see what number they list and when I call then back have them verify the part number and description. When I order the hd, I had the Maintaince and Service Manual PDF open, had them verify. If I hadn't done that they would have shipped the worng part (or had it delayed as in your case.)
They seem to know the incorrect part number it appears...