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new 4780, Won't boot, heat issue?

post #1 of 15
Thread Starter 
Hey, I've searched and found a lot of topics referring to heat questions on the 4780... Last night I ran into a strange problem... I left it turned on sittin on my desk, had it copying some files off my network from my desktop, and then it was just sitting idle. I was gone for about 4 hours or so, and when i came back it was just sitting at the desktop, screensaver running, when i opened the lid, which had been closed since i had left. I first noticed it was really hot, but didn't worry too much as everything i've read says these things run really hot. But, then when i went to use it, Windows locked up, and i had to just shut it off with the power switch. I then turned it back on, and it wouldn't boot. It would post, start to load windows, and then restart. No matter what i did, it would keep doing this same thing, automatically restarting indefinately until i finally turned it off. I figured it was a windows problem by some fluke, and had planned on reformatting and installing windows today, but as i just turned it on, it booted normally and seems fine. Any ideas? I'm now a little concerned as to stability, and to wonder if it was windows and needs a reinstall, or a hardware problem, possibly related to heat?

Anyway, sorry for the novel, just concerned... if it was just software I'd redo windows and feel comfortable and roll on, but if it's hardware, possible heat related, then it will happen again and I fear losing data/progress the longer i keep using it. Because it seems to be better after sititng over night, I tend to think it's a hardware issue. Can a Sager 4780 be left running indefinataly without fear of over heating? Can i leave it running over night? And, final question, why was it so hot after sitting idle for a few hours? Just a few concerns about my new laptop.... thanks
post #2 of 15
Since one of the heat distribution elements in SAGERs is the EMI screen under the keyboard, its not a good idea to leave the machine running with the lid closed. Its probably OK if its in suspend or hibernation mode but definitely not with the machine running.

It probably overheated and was still way too hot when you tried to boot it when you first returned. It cooled off and when you restarted, it appears everything is OK. You must have good karma!!!

You can leave SAGERs running indefinitely, at least Adam and the folks at PCT report doing so over periods of months at a crack with no apparent negative effectives. Just don't leave it running with the lid closed. At least not unless its in a deep freeze to compensate for the loss of heat dissipation.
post #3 of 15
I hate to freak you out, but these sound like the symptoms my 4780 was displaying before it more or less died (motherboard issue). Read my thread:
http://notebookforums.com/showthread.php?t=12733

Hopefully it was only hot because it was closed, and will be fine down the road, let me know.
post #4 of 15
Thread Starter 
well, thought i had got lucky, but now not so sure.... it has been running great for most of the day, since i turned it on about 1:00 earlier today... well, it's about 10:00, and I had been using it on and off today, leaving the lid open, and it has never seemed to have gotten overly hot... but, just about 5 minutes ago (I'm writin' this from my desktop) it just gave me a blue screen saying windows had dtected a problem and was shutting down, and locked up, so i had to turn it off again with the power button... not sure what happened, it had worked great all day, and I was just surfing the web when the error happened, nothing graphic intensive or anything.... But, it is doing the exact same thing, when i try to turn it on, it just boots about half way and then restarts. Any ideas???? I'm guessin it's a hardware thing, not sure what else it could be? This sucks, I really like the laptop, but there's no point in keeping something that will only run for a little more than a few hours at a time... any body have any suggestions or ideas?
post #5 of 15
xtreme,
This very well may be a defective motherboard issue. I had the same problem before my RMA (separate from the machine dying)....but ONLY when running on battery power. If it was plugged in, it would always boot up fine...if I tried booting when unplugged, running on batteries, it would almost always restart about halfway through the WinXP boot logo screen. Plugging it in would instantly remedy this problem.

Since I got it back from the RMA with the motherboard replaced, it is booting perfectly on batteries....who knows? Maybe this 1st round of 4780's have some real motherboard issues...only time will tell our problems are isolated or if the RMAs start pouring in....man i hope not.
post #6 of 15
I've got a 4780 due this Tuesday or Wednesday and I pray that I'm not going to experience anything like this...
post #7 of 15
Thread Starter 
not sure really what to think, gonna get a call into Sager and see if they have any ideas... I guess it could still be a software/windows thing, but not sure. It will work perfect, will run fine for hours, and then just freeze or blue screen and then have problems booting into windows. This morning, it fired right up, is workin perfect, and seems fine... I updated some drivers yesterday for video and audio after the first time it happened the night before and before it happened last night, so thinkin it isn't that because it did it before and after. Only other thing I've got hooked up is a D-Link DWL-G650 wireless network card. Guess I'll see how it does today, only other thought i really have is to reformat and reinstall windows and see if that seems to prevent it, maybe it's a bad windows install?? Dunno.... do really like the laptop though, for what it's worth
post #8 of 15
Thread Starter 

ok, any body know what this means?

Well, it did it again... I was playin IL2 Forgotten Battles online for atleast an hour, it had been runnin perfect all day. The game worked great, graphics looked good, nothing showing anything odd at all. I even got it runnin in 1440x900 widescreen It didn't even seem overly hot to the touch, but warm of course. But then when i excited the game, it went back to windows desktop normally, and i went to close the ubisoft game loader program, and first the keyboard stopped working, then the mouse froze, and then i got this message... I then held the power switch to turn it off, and when i turned it back on, it tried to boot, and i got the second image...






Now i suspect that it will boot up if i try in a bit, so seems to me like hardware, but could the D-Link network card have anything to do with it? Or maybe even windows issues, or just a bad MB/RAM/CPU issue? dunno... just wanted to throw that out there, kinda frustratin thinkin bout finally gettin the thing, settin it up like i want, and then lookin like i gotta send it back....
post #9 of 15
Thread Starter 
OK, now i'm probably getting annoying, but just started it back up, and it booted and seems fine again... in fact, I'm typin and surfin with it right now...
post #10 of 15
You're almost definitely looking at an RMA -- this has all the signs of a connection that's being broken when things heat up and expand. Given that it's happened several times, I wouldn't have too much hope that the problem's just going to go away.

The blue screen looks like a memory error (it appears the OS was trying to read in something it knew should be in memory, and failing), and the failure to boot looks like the IDE bus is going, too... Whatever's causing this, if it's taking out both the memory and IDE subsystems, is not going to be something you'll be able to fix yourself.

I could be wrong, but I'd be calling up whoever you bought it from to start arranging the RMA.
post #11 of 15
if you have more than one stick of ram in your box, try removing each seperately. i was experiencing the same problem last week, 5 minutes into packing her away for an RMA one of the posters recommended i check the ram, now all is well.
post #12 of 15
Thread Starter 
Well, I took out one stick, and was runnin on 512 for a little while, ran 3dmark loopin a few times, and have run Memtest86 a few times.... all of that went perfect, so i popped the other stick back in and am currently loopin' Memtest86 at the moment... so far it has tested fine that way too. Guess next I'll try the other stick by itself, and then maybe just run with one stick for a while and see what happens, and if everything seems fine alternate again... I've got a convention this weekend, so can't really go without a laptop this weekend, and since it seems to run fine most of the time guess i'll wait to send it off till next week.... am still waiting to hear back from Sager though... requested a call back and also sent a pretty detailed email this morning, but so far haven't heard a thing.... Started to get a little worried to be honest, wondering if i might should just send it back and start looking at a different laptop? is the 4780 just really problem prone or am I just pickin up on it because mine seems to be? I'll be honest, I love the thing when it's workin, which is most of the time, but we all know that ain't enough. Maybe the 8790 would be a better more reliable choice with the intel board? Dunno, but thanks for the help and any ideas you might have...
post #13 of 15

I kinda have those problems too...

Quote:
Originally Posted by xtreme2k
Well, it did it again... I was playin IL2 Forgotten Battles online for atleast an hour, it had been runnin perfect all day. The game worked great, graphics looked good, nothing showing anything odd at all. I even got it runnin in 1440x900 widescreen It didn't even seem overly hot to the touch, but warm of course. But then when i excited the game, it went back to windows desktop normally, and i went to close the ubisoft game loader program, and first the keyboard stopped working, then the mouse froze, and then i got this message... I then held the power switch to turn it off, and when i turned it back on, it tried to boot, and i got the second image...
Hey, my machine has similar problems, except that mine doesn't seem to be related to heat - from what I can tell. I've gotten the Operating System Not Found message a bunch of times (http://notebookforums.com/showthread.php?t=14051). Actually the second day after I had the machine this cropped up. I thought the thing was toast, but I opened up the HD cover and tightened it, and it worked fine for a while. Recently I started getting those freezes you are describing...to me the seemed to be HD related...like suddenly the machine lost contact with the HD but the RAM had the picture in memory yet...so I had to hold down the power button like you had to, to turn it off. Usually it would boot right back up again though.

About a week ago I couldn't get the machine to see my HD for 2 days. After getting fed up with that, I opened the HD cover again and tried the HD cable in a bunch of different places...out a little on the right...out on the left...eventually I found a place where the machine booted up again to Windows. It's been working fine for a couple days now. Hopefully it stays that way.

I've also been in contact with Sager and when I described to them my HD problems they replied with this:

Quote:
From: "David Liu" <David@sagernotebook.com> Add to Address Book
To:
Subject: RE: My Sager 4780 Notebook
Date: Mon, 26 Jan 2004 13:32:57 -0800

You can try check the hard disk connection.
david

-----Original Message-----
From:
Sent: Friday, January 23, 2004 7:10 PM
To: websupport@sagernotebook.com
Subject: My Sager 4780 Notebook


Hello,

I've am having hard drive problems with my new Sager 4780
system. I've am getting an Operating System Not Found message
when I turn on the machine. And when I check in the BIOS, my HD
is not recognized. About a week ago it did that for 2 days.
Then, it just started working again, booting up like normal.
I've had a couple times where I will get a blue screen or have
the screen freezing before the HD will disappear, but mainly I
get the HD troubles when I turn on the machine that day.
Currently the machine won't boot up and just gives me the
Operating System Not Found message and the HD is not registering
in the BIOS.

Please advise on what I should do to resolve this issue and have
my machine usable again.

Thanks.
post #14 of 15
Thread Starter 
Hmm, that's interesting, I hadn't even thought about the hard drive? A couple of times mine has gotten stuck at the post after the lockup in windows, and others it gives me the no operating system, and others will just keep rebooting itself continually until i turn it off.... Honestly, I didn't even think to see if it was detecting the HD or not when it was doing it, but i definately will next time.

As of right now I'm running on one stick of ram, seeing if i can run across anything wierd, but so far it seems to be just a random thing. I wonder if it's a problem with the MB's, and just shows up like ram or HD problems? If ya don't mind, keep me posted on how yours is doing, and I'll do the same. I just missed the call from Sager tech support, but in his message he recommended tryin out one stick of ram at a time to atleast rule that out, and also reinstalling windows... Good luck man
post #15 of 15
Thread Starter 

Harddrive

Well, seems to be the harddrive... Bought a cheap 40GB locally so swap in and test it out, and so far it's ran great since. So waiting to get a new 60GB 7200RPM to replace the 40 4200 I picked up. Thanks for the help, I'l update if i have anymore problems or if that wasn't it. Overall, was pleased with Sager tech support, and assumin the new drive gets here and works, should be good to go.
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