I have been trying to put together a list of the Acer executives for the last few days in preparation for any problems I may have with the service center not repairing, or worse yet, "Falafelling" my machine (my apologies, Falafel 
). The one email I have not been able to find, but may be the most valuable, is Mark Groveunder the VP, Customer Service. If anyone wants to add to, or has any of the missing email address, please let me know and I'll add them to the list. These are the people that should ensure that we as consumers get a tip-top "flagship" laptop for the price we have paid, and if not they are responsible for making sure a warranty repair goes well and is done professionally. I would call Falafel's experience very unprofessional. Let's hope they step up to the plate and resolve his issues and fix (or replace) his service-damaged 8204.
Acer America Corp
2641 Orchard Pkwy
San Jose, CA
95134
US
Phone: +1 408 922 2988
Fax: +1 408 922 2940
_______________________
Acer America Executives
Rudi Schmidleithner - President, Acer America
Ming Wang - Chief Financial Officer
Mark Hill - Vice President, U.S. Sales mark_hill@acer.com*
Maarten De Haas - Vice President, Marketing and Product Management
Terry Tomecek - General Manager, Acer Canada
Mario Teuffer - General Manager, Acer Latin America mario.teuffer@acla.acer.com*
Mark Groveunder - Vice President, Customer Service Mark_Groveunder@acer.com**
Lenny Pollak - Senior Director, HR & Administration
Clarence Worthington - Senior Director, Sales Operations and Fulfillment
Alan Wang - Director, Information Technology alan_wang@acer.com*
Richard Black - Director, Marketing and Public Relations richard_black@acer.com *
Sumit Agnihotry - Director, Notebook Product Marketing sumit_agnihotry@acer.com*
Dirk Olsen - Director, U.S. Commercial Channel Sales
_______________________
Acer Company Executives
Gianfranco Lanci - President Acer Inc. Gianfranco_Lanci@acer-euro.com**
JT Wang - (Ex)President, Acer Inc.; Chairman and CEO JTWang@acer.com.tw*
Eugene Hwang - Director, International PR Marketing Division EugeneHwang@acer.com.tw*
Erica Hoa - Marketing, PR Specialist Erica_hao@acer.com.tw*
Stella TH Chou - Marketing, PR Specialist Stella_th_chou@acer.com.tw*
Lauren Swartz - Product Marketing Specialist LaurenSwartz@acer.com.tw*
Adam Gault - Corporate Communications Adam_Gault@acer.com.tw*
_____________
Other general variations:
Acer Europe: firstname_lastname@acer-euro.com (European Staff)
Acer Service: firstname_lastname@tx.acer.com (For Acer Advantage and some service address')
_____________
Notes:
1. It appears that most email addresses are firstname_lastname{AT}acer.com(.country if applicable) or firstname.lastname@; There are some variations, such as firstnamelastname@, so you might try all three if someone you want to contact doesn't have an email address listed.
* Obtained from web search.
** Unconfirmed email address; Someone has sent one to this person at this address and has not received a return email as a bounce or a response.
). The one email I have not been able to find, but may be the most valuable, is Mark Groveunder the VP, Customer Service. If anyone wants to add to, or has any of the missing email address, please let me know and I'll add them to the list. These are the people that should ensure that we as consumers get a tip-top "flagship" laptop for the price we have paid, and if not they are responsible for making sure a warranty repair goes well and is done professionally. I would call Falafel's experience very unprofessional. Let's hope they step up to the plate and resolve his issues and fix (or replace) his service-damaged 8204.Acer America Corp
2641 Orchard Pkwy
San Jose, CA
95134
US
Phone: +1 408 922 2988
Fax: +1 408 922 2940
_______________________
Acer America Executives
Rudi Schmidleithner - President, Acer America
Ming Wang - Chief Financial Officer
Mark Hill - Vice President, U.S. Sales mark_hill@acer.com*
Maarten De Haas - Vice President, Marketing and Product Management
Terry Tomecek - General Manager, Acer Canada
Mario Teuffer - General Manager, Acer Latin America mario.teuffer@acla.acer.com*
Mark Groveunder - Vice President, Customer Service Mark_Groveunder@acer.com**
Lenny Pollak - Senior Director, HR & Administration
Clarence Worthington - Senior Director, Sales Operations and Fulfillment
Alan Wang - Director, Information Technology alan_wang@acer.com*
Richard Black - Director, Marketing and Public Relations richard_black@acer.com *
Sumit Agnihotry - Director, Notebook Product Marketing sumit_agnihotry@acer.com*
Dirk Olsen - Director, U.S. Commercial Channel Sales
_______________________
Acer Company Executives
Gianfranco Lanci - President Acer Inc. Gianfranco_Lanci@acer-euro.com**
JT Wang - (Ex)President, Acer Inc.; Chairman and CEO JTWang@acer.com.tw*
Eugene Hwang - Director, International PR Marketing Division EugeneHwang@acer.com.tw*
Erica Hoa - Marketing, PR Specialist Erica_hao@acer.com.tw*
Stella TH Chou - Marketing, PR Specialist Stella_th_chou@acer.com.tw*
Lauren Swartz - Product Marketing Specialist LaurenSwartz@acer.com.tw*
Adam Gault - Corporate Communications Adam_Gault@acer.com.tw*
_____________
Other general variations:
Acer Europe: firstname_lastname@acer-euro.com (European Staff)
Acer Service: firstname_lastname@tx.acer.com (For Acer Advantage and some service address')
_____________
Notes:
1. It appears that most email addresses are firstname_lastname{AT}acer.com(.country if applicable) or firstname.lastname@; There are some variations, such as firstnamelastname@, so you might try all three if someone you want to contact doesn't have an email address listed.
* Obtained from web search.
** Unconfirmed email address; Someone has sent one to this person at this address and has not received a return email as a bounce or a response.
He said he cant help me in any way if I want to get fully working product, because all of them are 100% perfect, or should be. Then I said I really wanted to write a review for a magazine (I was asked to do so) and he said I cant use his words as it was a private phone call!!!!!!
So I spent 30 minutes on my private cell phone with a blkoke from ACER who had no idea about what to say, stayed speechless like 13 times and finally he told me it was our private conversation. Bullshit, I was asking as a journalist and I made it obvious in my request, so I am of course free to use it.
The sad part of the story is, that it is very common behaviour for all the giant companies that sell their products and do not want to care about them later.
