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RE: ALIENWARE Area-51® m7700 crash!! Help!!

post #1 of 2
Thread Starter 
Dear Senior Members and Owners of Alienware

My alienware arrived 2 months ago and I am having one persistent problem.
My notebook crashes on me 2-3 times a day. Why is this so????
I have exchanged my Hard Disc with Alienware already and the problem still persist.

When i am downloading anything from FTP, for about 5 mins, my computer hangs. When I am transfering stuff from my external hard disc, my computer hangs. When I have it on for about 4 hours, my computer hangs.

I already have laptop cooler for my laptop and have it raised about 2 inches from the laptop cooler to cool it down even more.

I am using a P4 3.8GHz with 2GB Ram and running the Ultra 6800 Geforce.

Has this kind of thing ever happened to any of you guys here?

Your advice is most appreciated.

Snpystl
post #2 of 2
Your best bet is to call tech support and just keep at it until they either solve your issue, or have you send it in so they can diagnose and repair it. They should run through some diagnostic procedures with you to see if they can narrow it down, but if they've already sent you a hard drive, it sounds like you've tried that.

You can download memtest and see if your memory is okay.
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