Originally Posted by -st-
Everything is covered on the senta and Alienware will replace anything faulty. I am sure they will try to go over it with you on the phone first to avoid the depot and then when they are out of solutions they will make you send it in and you will get a brand new of what broke.
This is the first time I have purchased an extended warranty so I thought I should share my experience.
I would say go for the 1yr, because things that wear out over time it seems may not be covered by the warranty anyways (see below for more details).
Unfortunately, this is NOT true. I am currently in the middle of disputing the charge on my credit card for the extended warranty I just bought on the 23rd of March, because Alienware says that the DC Jack on the inside of the laptop can only be damaged or faulty due to "misuse."
Basically, my sentia won't charge anymore, because the dc jack is either dying, faulty or has lost its connection to the motherboard. A quick google search will reveal that this is a common problem with laptops (yes, even by just plugging and unplugging the ac cord repeatedly over time), but alienware's solution is for me to by a new motherboard since this problem is apparently not covered under their warranty. I have to say here that despite Alienware's claim that this product can only be faulty due to misuse, I take very good care of the sentia, and I certainly have never misused it.
Well anyways, I had just upgraded the 1yr warranty to 2yr last month because it was about to expire, and the thing has given me quite a few problems and has needed service at least 4 times that I can remember in just 1 year (3x sent to the depot and 1x they sent me a replacement hard drive cause the original one died). Anyway, I'm not paying for a new motherboard for a $1.50 part (if I fixed it myself) or a $99 repair (at a laptop repair shop).
And, since they won't fix it without charging me for a new motherboard and I can't have it fixed on my own or at a repair shop without voiding the warranty AND Alienware won't (according to their CS rep Maria Alienware doesn't refund waranties) refund my money, I had no choice but to dispute the charge (which was $195 freaking dollars BTW).