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My personal experience with Hypersonic PC has being a nightmare - Page 2

post #21 of 61
4/11/06 at 4:08pm
Thread Starter 
I know... I will probably do the upgrade later this year if I can overcome the frustration I'm feeling now, fixing the machine is already costing me like $500...
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post #22 of 61
4/11/06 at 4:15pm
My FX7 is back on its way to me. Turned out to just be a loose connector. Good ole UPS, aka "Useless Parcel Service".
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post #23 of 61
4/11/06 at 7:57pm
Quote:
Originally Posted by Karl
My FX7 is back on its way to me. Turned out to just be a loose connector. Good ole UPS, aka "Useless Parcel Service".
Here's your package.
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post #24 of 61
4/11/06 at 11:03pm
i will open her package anay day ..
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post #25 of 61
4/11/06 at 11:22pm
Thread Starter 
Quote:
Originally Posted by allyhypersonic
Hypersonic does indeed perform a 72-hour burn-in and makes a 128 point inspection before shipping a laptop. Our inspection records indicate that this laptop was in perfect condition when it was shipped out. When this customer called and asked for technical assistance, we immediately e-mailed him a UPS shipping label. We provide free shipping for warranty service both ways. However, this customer did not use proper packaging material, so the laptop arrived damaged. We always advise our customers to use bubble wrap, packing peanuts, a sturdy box and tape. Even though physical damage is not covered under the warrany, Hypersonic repaired the laptop completely at no additional cost to the customer. The repair took a few weeks (as we had advised the customer) since we had our paint facility prepare new panels. When the technicians released the repaired laptop for shipment, it was functioning perfectly. The display was brand new. The second time we authorized a repair on this laptop, we upgraded shipping to overnight at no cost. Our technicians completely resolved the problem this customer was experiencing. We also shipped him a Targus Deluxe Notebook case as a gift. We regret that this customer is continuing to experience difficulties and we look forward to assisting him.
The first time I sent the machine was completely bubble wrapped and with tape all around, and if it was damaged during shipping, why your people told me that one week after arrived? Even after told me that a technician was trying to diagnose the problem. Do you want to see the emails I have? And the computer was shipped back to me with the same problem that had, screen still was not working fine.

Your people fixed the problem the second time but delivered the machine with a new problem, the LCD screen of the DJ player was not working anymore. Again, do you want to see the emails I have about this with Alessandro?

The Targus Deluxe Notebook case was promised to me but never shipped. Check your records or show me prove of that was delivered, because I do not have it.

Why can’t you just accept that everything went wrong with my machine since the first day????

I want people to know that my problem is not with the quality of the computer, when it works, it is a great machine, and I made several time the cost of the machine with the jobs I did with it. My problem is just with the people standing behind the machine, and it is just my case, probably many other people had great experience with HC.. but that was not my case.
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post #26 of 61
4/12/06 at 10:59am
Woops. Did not notice Ally posted here. Sorry about the pic.
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post #27 of 61
4/12/06 at 7:26pm
Thread Starter 
Laptop was shipped back to me today, I will post the details tomorrow...
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post #28 of 61
4/16/06 at 1:33pm
Thread Starter 
Well, computer was shipped back to me, it is working. They had to change the memory sticks. 2 where bad, but they changed the 4, and I was charged for two only, but at almost twice the price you can get on any merchant, $160 each one, and charger $100 for labor. So is like if I paid for the 4. Also I had to pay for the shipping.

They also send me the Targus case they promised me long time ago. I’m still waiting for the paint to fix my laptop.

Time to get the laptop fixed was a week, not bad.

But, considering all the problems I had with this computer, and the problem I will probably have in the future, I think next time I will invest my money in another company…. Not sure yet… some time is good to deal with the bad ones you already know and not with the good ones you don’t know yet… they can be worst… for sure, I will ask for the longest warranty available...
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post #29 of 61
4/18/06 at 12:10am
Quote:
Originally Posted by DarthBeavis
I think Hyper should raise their prices on their more expensive offerings and make a 3-4 year warranty standard. The customer should not have to exercise this level of common sense.
Really, no thanks. I certainly wouldn't have purchased from Hyper if the 3-4 year warranty was forced on me. What's common sense for some is a couple hundred bucks down the tube for another.
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post #30 of 61
4/20/06 at 9:45pm
i just got my fx7 laptop and when i try to install windows
i get the blue screen of death and it shuts down any ideas? I contacted hypersonic but they told me to call back on friday the techs were off any ideas whats wrong?
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post #31 of 61
4/20/06 at 9:50pm
are you installing on a RAID0 stripe?
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post #32 of 61
4/20/06 at 10:46pm
do you mean the cable? i have raid disabled i only have one hd sata 100gig 7200rpm.
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post #33 of 61
4/20/06 at 10:48pm
OK, it'll be helpful to know exactly what the BSOD is... Does it say "Inaccessible Boot Device"?

If so, you might just need to make a floppy and do an "F6" setup.
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post #34 of 61
4/20/06 at 10:55pm
the fatal blue screen pops up and says i dont have enough disk space
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post #35 of 61
4/20/06 at 10:56pm
the system came without a operating system as i requested
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post #36 of 61
4/20/06 at 11:00pm
it wll let me load setup files but right before it starts the windows install i keep getting the blue screen?
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post #37 of 61
4/20/06 at 11:17pm
the fatal blue screen says possible inadequate disk space or check bios disable shadowing and video caching?
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post #38 of 61
4/21/06 at 12:29am
Thread Starter 
you got your machine without Windows installed? Hows that? Be sure to use the rigth drives for your HD controller. Those are not included in the XP discs, probably you need to copy them to a USB floppy (I had to get one just for that) becuase the A: drive is the only option... and press F6 while the XP installation begins... so it will ask you for extra drivers... and then you provide that driver from the floppy. Hope it helps.
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post #39 of 61
4/21/06 at 12:32am
Thread Starter 
Where is the Hypersonic 24/7 support ???
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post #40 of 61
4/21/06 at 12:37am
Thread Starter 
I prety much sure your ploblem is what I told you... I had the same problem... you need to download RAIDDRIVER.RAR from suport site and read the instructions

Windows Pre-OS installation Floppy Disk (F6 Installation)

Under Windows 2000 and later OS, while user intends to install OS on the disk attached on the RAID controller, they have to prepare a floppy driver disk including the pre-OS installation files and press “F6” while boot CD is starting.
The driver disk files had been prepared in this package. Please follow the steps to prepare it.
1. Make sure the target system is already install floppy drive
2. Prepare a empty and valid floppy disk
3. Copy all files under \DRVDISK to the floppy without losing
4. Power on the target machine and boot from the Boot CD. And press “F6” while the prompt appear on the button line
5. After the booting process ask you to insert the floppy disk, please insert the prepared floppy disk to the floppy drive and press enter
6. Choose the proper item to fit the OS and RAID controller you are installing. Each item shows the matched OS for it.
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