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m675 wait is killing me! - Page 5

post #81 of 84
2/25/04 at 7:27pm
Congrats again for the way you handled the HD problem. Kind of an "in your face" example that some unknowledgeable sales people really need. I wish I could have seen their faces when they saw the Gateway rep's reply. Good luck with your new 675, and keep us posted on how you like it.
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post #82 of 84
2/25/04 at 10:58pm
wow good news man...have fun with your new machine, i'm already enjoying mine.
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post #83 of 84
3/2/04 at 1:40am

HD speed can now be specified on M675CS orders

I noticed last week that Gateway added new options to the M675CS customization site that allow the speed of the hard drive to be selected. Guess I wasn't the only one that had an issue with this.
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post #84 of 84
3/4/04 at 11:24pm
Thread Starter 
Hehe - I just got a survey from Gateway about my purchase experience! :-)

I think I was pretty balanced - on a scale of 1 to 10 I gave them 9's and 10's for product design and quality, and 1's and 2's for the order-to-delivery process! I was careful to give them specific comments at the end. Hopefully if they get enough of these from us, they'll take steps to improve their process.

As an aside, I thought it was interesting that they asked for opinions on the strength of Gateway's business, and whether we think they will be a viable company long-term. Never seen that in a survey before, but in Gateway's case, they're legitimate questions.
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