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BIGTIME help needed ASAP 600M BSD then disc read error IMPORTANT FILE ON PC WE NEED

post #1 of 15
Thread Starter 
Wife has a dell 600m laptop, VERY well taken care of, spends most of its time on the port replicator, rarely used mobile - basically its treated very well no drops, bumps, looks brand new, most typing done on external keyboard vs actual laptop etc etc just very little actual hands on use of the laptop itself so its in great physical shape.

Anyways shes working on some important work files and a spread sheet, we are about to go to bed, she goes to shut down before bed and gets some blue screen of death that she said had a sentence about restart your pc etc etc, that is when she called me in, (I didn't get to see the BSD message ughh) she restarted and it goes to black screen top left says

A Disc Read Error Occurred press cntrl alt delete

when we do that we get the same message over and over, tried shut down and restart again same message also tryed (Cn/Al/De) same thing same message.


Problem is its midnight and tomorrow afternoon she has to have this spreadsheet for her boss and his peers for a meeting.

SO its midnight, im up searching for help and or answers, its a 600m, very well taken care of, about a year old, has antivirus on it and updated and running (doubt its a virus most of her pc work is in word or excel not internet), just tryin to figure out what I can try or do to if nothing else get to that file to save it via thumbdrive or something.

I am guessing MAYBE the Hard Drive is going bad, it sounds as if it is "cycling" fast slow fast slow, even while that message is showing, and there is nothing in the card reader, there is no floppy drive and the cdrom is also empty, I confirmed boot order is set to hard drive first yet it still gives that error and if you listen closely it sounds as if the Hard Drive spins up then goes down up down up down.

Also in F12 mode setup i ran a test mode everything passed but one thing did fail this was the report

DST Short Test
Failed
1000-0143
Msg: Unit 0: Drive Smart Read Command Failed

If anyone can help me on this please let me know what to try.

I don't think Dell sent actual xp discs with this maybe a restore disc, if I try that maybe i can choose repair if I can get it to boot from cdrom... But before trying to find the disc and doing that I thought I would ask around here a bit...

Bill
post #2 of 15
Does the drive make any weird noises when it's spinning up? Like clicking sounds? If it does, there is little or no chance that data can be saved from the drive. If however you can hear the drive spin up, that means the drive heads *should* be ok, and there is some hope.

If this happened to me, and there was no way to get the machine to boot up, I'd rip the drive out of the case, and try to hook it up to my desktop as a slave. However this is a laptop hard drive so you'd need an adapter to make it fit.

Can you tell if the drive is overheating? I once had a drive that couldn't be read, and it turned out it was heat, so I packed icecubes in plastic bags and stacked them around it (once it was out of the computer of course), and that gave me enough time to read all I could from the drive...

None if this may be applicable, just my thoughts on the matter...

And remember, harddrives can fail at anytime without any notice no matter how well they've been taken care of, it just happens... And the first time it does is when people learn the importance of backups...

Hope things work out for your wife...
post #3 of 15
Thread Starter 
Ok took drive out (it was warm) and tried re seating it, nogo same stuff, then I followed directions on another site put into plastic bag with sillica bag for moisture collection, (SOUNDS CRAZY I KNOW) but I put it in freezer for an hour put back into laptop and it booted up 100% fine, got her data off onto cdr and decided to let it run a bit - within about 20 mins things started to slow down bigtime it was getting warm again, even basic files were taking 10x the normal transfer times...

So im 100% sure its the drive itself, I do have a 2.5 drive that is in my external unit here so ill just use that in the dell (fujitsu 40 gig 5400 2.5 drive)
and ill take hers out and put it into the external usb case to see what else if anything i can find on it that she may want.

I myself am a HUGE backup freak, i use external storage devices as well as backups to cdr and dvdr and ontop of that I also ghost image my machine every month or so...

Overall if I dump im gonna be ok, just weird how hers is so well taken care of yet JUST out of warranty and bam the drive goes south...altho it is a toshiba drive in there and my last laptop (toshiba satellite) that toshiba drive went bad on me too so maybe its a toshiba hard drive issue...

Bill
post #4 of 15
ahh the freezer trick, that is my second last trick if all else fails, the last one is banging lightly on the sides of it with a hammer (and it has worked)...

Good to hear you got the data off it for your wife, now she'll never forget to backup
post #5 of 15
Quote:
Originally Posted by FAC
Good to hear you got the data off it for your wife, now she'll never forget to backup
If she's anything like my Sister-in-law, she'll be all freaked out that she almost lost it (or lost it like my Sister-in-law), and still not back up!!!!....LOL some people are crazy though (not calling your Wife crazy by any means )
post #6 of 15
Quote:
Originally Posted by Sir Meili
If she's anything like my Sister-in-law, she'll be all freaked out that she almost lost it (or lost it like my Sister-in-law), and still not back up!!!!....LOL some people are crazy though (not calling your Wife crazy by any means )

Seeing me panick over a dead HD that I hadn't backed up in a while was enough to make my GF start taking regular backups, and she didn't even know where the "anykey" was a year ago!
post #7 of 15
LOL...anykey.....that kills me....hehheh..I love that one
post #8 of 15
Sometimes its good to have a back up of a back up. I recently moved all of my old data from a somewhat suspicious 100GB fujitsu to a Seagate 200GB (Considered one of the most reliable drives backed by a 5 year warrenty) The darn thing died 3 weeks into use. Calling Seagate support the first thing they offered me was there $499 Data recovery Unfortunetly the shady fujitsu I sold away which later I found out died on its owner. So my data is lost forever So now I try to keep a dvd back up of what ever I can when I have to as you all should.
post #9 of 15
Hi .....I am facing the same problem now. A blue screen used to appear often when i start the computer....but 2 days back it came that "no bootable device". When we ran a diagnostic boot it passed everything but one error came which was "Msg: Unit 0: Drive Smart Read Command Failed".

I have a lot of important files in the computer. Is there a way to retrieve them? Will i have to replace the hard drive?

Please do help me on this.
Thanks.
post #10 of 15
Oh, I forgot to mention that my computer now makes a lot of noise in the process of trying to boot. PLS HELP!!
post #11 of 15
Quote:
Originally Posted by palms
Hi .....I am facing the same problem now. A blue screen used to appear often when i start the computer....but 2 days back it came that "no bootable device". When we ran a diagnostic boot it passed everything but one error came which was "Msg: Unit 0: Drive Smart Read Command Failed".

I have a lot of important files in the computer. Is there a way to retrieve them? Will i have to replace the hard drive?

Please do help me on this.
Thanks.
Call up Dell tech support. If your machine is under warranty then you get a HD replacement. the diagnostic should have given you an error number with that message. They'll need it to send out the replacement. as for getting your data off, Dell's not going to help you on that one. i'd send it into a data recovery place.
post #12 of 15
Thread Starter 
If the data is jus word docs and favorites type things, just try to move the dell hd into an external storage device, that is what I did, it worked enough to get address book, emails, word docs, favorites, quicken backup file etc....

What I did after taking hard drive out is put it into the freezer for a few hours in a ziplock bag with silica pack, came back put in external storage device thru usb on my main pc, got data off fast, within about 10 mins it was back to error on device no files found LOL

Altho mine did give errors on booting up and diagnostics in dell laptop so i knew my HD was fried.... Just glad I got a few important files off it, now to teach wife to back up stuff more often...

Putting a new hd into the dell was SUPER fast and easy
Good luck with yours
Bill
post #13 of 15
Quote:
Originally Posted by palms
Oh, I forgot to mention that my computer now makes a lot of noise in the process of trying to boot. PLS HELP!!
If the noise is coming from the HD, which it probably is, it could mean that the heads are touching the platters. AFAIK data recovery is almost never possible after that happens (I could be wrong though, I'm no hardware expert)
post #14 of 15
FAC is describing headcrash which is a common way harddrives die. THe symptom includes massive file loss, BSOD, loud clicking, and other such problems and although most of th etime sfiles can be recovered but not without professional equipment since software will be useless due to the physical drive not being able to start.
post #15 of 15

Recovering Data

Quote:
Originally Posted by palms
I have a lot of important files in the computer. Is there a way to retrieve them? Will i have to replace the hard drive?

Please do help me on this.
Thanks.
I had the hard drive on my 600m fail on me as well. Like someone said earlier, Dell replaced the drive but were no help in recovering my data. I did some research on the 'net and found I could get an adapter to hook my notebook drive up to my PC. This happened two years gao, but luckily, I save everything. The connector is described as:

2.5 inch to 3.5 inch IDE Hard Drive Cable Adapter, 44 Pin Female to 40 Pin Male

I ordered it from CompUsa for literally $6 (plus $18 shipping because I was in a bind). Installed it as a slave drive in my PC and got everything off before sending it back to Dell. $ for $, the best money I've ever spent. Saved my semester... and probably my life.

I hope this helps.

rav
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