On the website, it showed a status of boxing yesterday, until last night. Then it changed back to pre production.
This was my chat with them this morning
Michael Leon: "Why did my order jump from boxing down to in production again?"
04/13/2006 08:02:17AM Agent (Shruti Kapoor): "At the end of this interaction you may be offered the opportunity to provide me with feedback. In order to do so you will need to click the "End Chat" button rather than using the "X" at the top of the screen. You may rate this interaction on a scale of 1"
04/13/2006 08:02:20AM Agent (Shruti Kapoor): "Thank you for contacting Dell Customer Care Chat. My name is Shruti. Please give me a minute while I review your question."
04/13/2006 08:02:38AM Michael Leon: "hello. and thank you"
04/13/2006 08:03:11AM Agent (Shruti Kapoor): "Hi Michael"
04/13/2006 08:03:23AM Agent (Shruti Kapoor): "In order to assist you better, may I have your order number please?"
04/13/2006 08:03:46AM Michael Leon: "910055088"
04/13/2006 08:04:31AM Agent (Shruti Kapoor): "Thank you for the information."
04/13/2006 08:04:47AM Michael Leon: "sure"
04/13/2006 08:05:52AM Agent (Shruti Kapoor): "For verification purposes, may I know your full name, address, phone number and e-mail address?"
04/13/2006 08:06:25AM Michael Leon: "Michael Leon
04/13/2006 08:06:35AM Michael Leon: ""
04/13/2006 08:07:49AM Agent (Shruti Kapoor): "Thank you for the information."
04/13/2006 08:08:42AM Agent (Shruti Kapoor): "I do see that you have already contacted us regarding your concern."
04/13/2006 08:09:20AM Agent (Shruti Kapoor): "The shipping method has already been expedited for you."
04/13/2006 08:09:29AM Michael Leon: "I did. However, I do not feel that it was corrected last night"
04/13/2006 08:09:46AM Agent (Shruti Kapoor): "Your order shall be shipped out on a priority basis."
04/13/2006 08:09:50AM Michael Leon: "I caled about a different issue."
04/13/2006 08:10:04AM Michael Leon: "That was when it was in boxing status so long."
04/13/2006 08:10:22AM Michael Leon: "This one is because it went from boxing to pre production again"
04/13/2006 08:10:32AM Michael Leon: "And I dont understand why.."
04/13/2006 08:11:24AM Agent (Shruti Kapoor): "Your order is in the production stage, and is almost in the final stages of production, and will be shipped out to you as soon as possible."
04/13/2006 08:11:56AM Michael Leon: "So why does my status show it in pre production?"
04/13/2006 08:12:49AM Michael Leon: "Not arguing., Just trying to get answers."
04/13/2006 08:12:57AM Michael Leon: "I appreciate your help"
04/13/2006 08:13:04AM Agent (Shruti Kapoor): "We have the current status with us and it shows that the order is in the final stages of production."
04/13/2006 08:13:27AM Michael Leon: "Has the status ever changed and moved backwards?"
04/13/2006 08:13:53AM Michael Leon: "Meaning, do you see any issues with the order on your end at all that might help it ship quicker?"
04/13/2006 08:14:57AM Agent (Shruti Kapoor): "There is no problem with the order at all, just that it takes time for the order to be tested and completed, before it is ready to be shipped out."
04/13/2006 08:15:35AM Michael Leon: "So the website status can be incorrect then?"
04/13/2006 08:17:02AM Agent (Shruti Kapoor): "I have the records in front of me and the order details as well, and it clearly mentions that the order is in the final stages of production."
04/13/2006 08:17:45AM Michael Leon: "Ok, then I wont worry about it. It was just the website does not reflect this. I trust you can understand my concerns."
04/13/2006 08:18:39AM Agent (Shruti Kapoor): "Please rest assured your concern has been taken care of, and you shall soon be getting your order."
04/13/2006 08:18:59AM Michael Leon: "Alright. thanks for the help."