Well, It's in the title...
I do major graphics work for a living along with being a private IT...I USE the AW 7700 laptop to the fullest and now it's failed on me yet again and this time i've been lied to by AW so, Im considdering filing a class action lawsuit.
My Alienware 7700 had an overheat problem again(A problem that was supposidly fixed the first time and then the SECOND time) and this time it fried my graphics card. This happened last week on Wednesday...
I called AW as usual, got a very nice guy and was told the following (this is in regards to my notes)
Yes sir, we have the 6800 in stock and It will be at your door in 3-5 days.
Tuesday Rolls around...(I've allready lost some money because my laptop hasn't been up to par so, that aside...) I call again.
Sir, At this time the 6800 is not in stock, I apologize...There is nothing we can do at this time. If you wanted to upgrade to a 6800 Ultra this is entirely possible.
So I call back again Wednesday to verify the previous day and supply a credit card #.
No sir, what you were told yesterday is mistaken, we are not allowing upgrades for your system and we cannot fix this issue. I will see what we can do and call back before friday to have your situation looked at. This is because by Friday we may no longer be carrying the 6800go video card and the Ultra may be sent to you for free.
So...I call back today. (Thursday).
Sir, what you've been told is not only possible but, we are not even allowed to considder upgrading your graphics card on this system.
Well, in regards to the above and the process of finding out I cannot upgrade nor have a feasable laptop I've lost a great sum of income. Not only has it been squandered but, i've been lied to on MULTIPLE occasions.
Not only have I been lied to 3/4x in the last week, I've essentially lost my current liveleyhood.
To me, this is not only totally unnaceptable but, I''ve allready discussed this with my lawyer and wanted to gather from the community my options.
So far, my laptop has physically only recieved about 6months of use from me over the past year...I do have a backup but, it's not capable of rendering as my Alienware was...Bottom line is I'm losing money because of this.
Essentially I'm asking what are my options...I've called and been lied to (Bottomline), I'm losing money on a daily basis and the only thing alienware can tell me is they will have NO 6800s in stock until the end of the month and refuse to allow me to buy a 6800Ultra...Literally that's 3 weeks = $3/4,000
I can allready guarentee with the above this is the ABSOLUTE last time I reccomend alienware to any of my 40+ clients and this laptop is most likely going out my window based on pure/utter principal
Any Advice is welcome. Ty