I slam them because I ship many many things every week.
I have been selling off a lot of stuff and saving up money for our big move to Japan in June. I have yet to have had a problem with fedex or usps, but have had several with UPS.
Now, don't get me wrong. Before all of these problems I LOVED UPS. I really like how convinient it is to print labels online. Also, UPS trucks come by here all the time, so at just about any given time of the day I could put the packages out and they would pick them up from my house with no problems at all.
I actually worked for UPS as well about 4 years ago when I had just started college. I was not a driver, but I worked in the sorting facility in Atlanta and is was a good job at the time.
It has just all gone down hill in the last 4 months or so.
UPS has nothing to say for themselves, but they have appologized.
Literally every package I order gets rescheduled, unless it has a Monday delivery date to begin with.
On two occasions I have been rescheduled from Fri to Mon, and then something happened which again delayed it to the following day.
Once, it was forgotten at the Roswell facility, the other time it went on the wrong truck.
The other recent issure I had involved the Computer I sold on here to Ca1n. You can PM him, he was more PO'd than I was.
He had traveled down to WA state from Canada to his relatives house in order to receive the computer. I next day air early am'd the package ($150) , and it was guaranteed to get there by 12pm. We were also told that it would be there anytime from 8am to 12pm, which was great.
So, Ca1n was there early in the morning, was like a 4 hour drive. He couldn't stay much past 12. But he again was assured by ups that it would be there.
.....some time later,
About 11:56 I check the tracking # on ups.com and it says delievered, no signature, left on the front porch area. I called him up and he said that he was sitting on the front porch and there was nothing...
Odd, I had required signature... and nothing there.
So I call UPS , they said they didn't know anything other than the driver reported the package was delivered.
Come 1:30ish the package arrives to a very angry Ca1n. On top of it being late, they guy lied about it. Since the guy lied about it, it has been very difficult getting a refund (since it was not there on time).
I called UPS and they were nice (always are in cs) and they told me I had to call the center there in WA state. I called and they told me they would have the weekend crew call me back asap (totally different crew handles weekends for those who don't know).
I have since called back three times and still have received no call from the ups center in wa.
I am really at a loss.
Further more, once Ca1n opened up the desktop it had been so badly beaten up that the hard drives had collapsed in the case and were on the bottom. The video card and sound card were popped out of their slots. Ca1n said it must have been dropped from a pretty high elevation.
Ask kat, she will tell you that we have made many a late night trek out to Roswell to get packages
I know nothing is perfect... or even great for that matter.
There is just no excuse when it comes to this kind of repetitive bad service...
You should know if you are in Japan.... this kind of service simply does not exist.
Well, anyway again nothing is perfect. Usps lost my blow off valve last year, and fed-ex has broken several things of mine as well.
We are all human