here's what i get after requesting a replacement for 9890 that has died three times ("Operating System not found", "Resource Conflict - PCI on Motherboard" - all raid conroller-related) in a 4-month period:
From: Sager Tech Supports [mailto:TechSupport@SagerNotebook.com]
Sent: Monday, April 17, 2006 3:10 PM
Subject: RE: RMA Number : ****** (Thread:*****)
Our policy is within ager one year warranty, if the same parts been replace for more then 3 times then we will replace the unitnext time if fail again but need keep the same screen if the screen have scratch on the surface..
David Liu
Sager Notebook Computer Inc.
18005 Cortney CT.
City of Industry, CA. 91748
Tech Support Dept.
translation: according to this technician, the same part in your system has to fry 5 (five) times - for sager to realise and acknowledge they're fixing not the cause but the effect, and finally replace the whole defective unit with another one.
btw, it took me two weeks after my 9890 died last time to finally get this much info on the subject from the guy. requests for his supervisor somehow never managed to come through.
bottom line: if your sager works - it's perfect, and you can even use it for work (make daily backups, though). if it fails - you're soooo...
From: Sager Tech Supports [mailto:TechSupport@SagerNotebook.com]
Sent: Monday, April 17, 2006 3:10 PM
Subject: RE: RMA Number : ****** (Thread:*****)
Our policy is within ager one year warranty, if the same parts been replace for more then 3 times then we will replace the unitnext time if fail again but need keep the same screen if the screen have scratch on the surface..
David Liu
Sager Notebook Computer Inc.
18005 Cortney CT.
City of Industry, CA. 91748
Tech Support Dept.
translation: according to this technician, the same part in your system has to fry 5 (five) times - for sager to realise and acknowledge they're fixing not the cause but the effect, and finally replace the whole defective unit with another one.
btw, it took me two weeks after my 9890 died last time to finally get this much info on the subject from the guy. requests for his supervisor somehow never managed to come through.
bottom line: if your sager works - it's perfect, and you can even use it for work (make daily backups, though). if it fails - you're soooo...
