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Originally Posted by jordan12
I have always had good luck with the Dell support. Maybe you didnt give them enough of a chance maybe?
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I can understand his frustration. Sometimes when you call, you are dead on and get helped without issue. Sometimes you are transfered around 40 billion times each time the person telling you before that you need the person they are transdfering you to now and vice versa. After about an hour or two you eventually get the issue resolved. But that is a long damn time.
Dell needs to revamp their system. They need a seperate number for home, business, EPP and corporate and stop bunching under one number where you have to press TONS of buttons to get someone.
Speaking of which, what the HELL is up with the new voice activated tech support option? I hate that crap!