First, I ordered my 51m and was told I was I receiving the following....Free Shipping...12 months Subscription to Computer Games Magazine...and $60.00 voucher to Electronics Boutiques. I checked a few times with my salesman to verify my order and to make sure I was to receive above mentioned promo's. My computer arrived nearly 3 weeks after I was told I would recieve it...which I accept because of the holiday season and all the rave reviews the 51m has been receiving.
I did not receive the $60 voucher...and all I received was a letterhead explaining they ran out of subscriptions.
I called customer service and they pretty much told me that the only thing I was going to get was the free shipping. Needless to say I was very surprised by the way this customer service I was receiving...here is a customer that has spent over $7,000 with one vendor over the last 3 years...and have reccommended this comapany to all my friends.
I continued to plead my case only on the ground of principal and had to talk to 2 different people til I talked to a "manager". He agreed that it was crazy I had to get this far to get what I was told I would be getting....I mean I had emails from their SALESMAN saying I was to receive the voucher and the magazine....I mentioned how poor it is to offer a magazine and then write a letter saying "we are sorry we ran out of magazines...so you get crap"...all they had to do was give an extra shirt or a mug...I would have been very happy with that.
Now the other reason im not impressed.....I have the ATI 9600 card and can't play any games without the RAINBOW BUG or whatever it is ruining my game experience....I am awaiting a new card to see if the one I have is damaged....but that makes me believe they never really tested the video performance....Undrestand people...this is an Alienware computer...this is the highest standard in the industry...this is the same as buying a Porsche, BMW, Mercedes....not a Chevy...If i wanted to save $1500.00 I would have bought a HP and lived with the lowend hardware...and probally have the same if not better customer service and tech support.
To all out there....be very careful before you lay down this amount of cash. I was a true alienware fan and may be still....but now I'm nervous my company which I had the upmost respect for may be just a smoke and mirrors act.
The jury is still out and I will respond if they fix these issues for me.
I did not receive the $60 voucher...and all I received was a letterhead explaining they ran out of subscriptions.
I called customer service and they pretty much told me that the only thing I was going to get was the free shipping. Needless to say I was very surprised by the way this customer service I was receiving...here is a customer that has spent over $7,000 with one vendor over the last 3 years...and have reccommended this comapany to all my friends.
I continued to plead my case only on the ground of principal and had to talk to 2 different people til I talked to a "manager". He agreed that it was crazy I had to get this far to get what I was told I would be getting....I mean I had emails from their SALESMAN saying I was to receive the voucher and the magazine....I mentioned how poor it is to offer a magazine and then write a letter saying "we are sorry we ran out of magazines...so you get crap"...all they had to do was give an extra shirt or a mug...I would have been very happy with that.
Now the other reason im not impressed.....I have the ATI 9600 card and can't play any games without the RAINBOW BUG or whatever it is ruining my game experience....I am awaiting a new card to see if the one I have is damaged....but that makes me believe they never really tested the video performance....Undrestand people...this is an Alienware computer...this is the highest standard in the industry...this is the same as buying a Porsche, BMW, Mercedes....not a Chevy...If i wanted to save $1500.00 I would have bought a HP and lived with the lowend hardware...and probally have the same if not better customer service and tech support.
To all out there....be very careful before you lay down this amount of cash. I was a true alienware fan and may be still....but now I'm nervous my company which I had the upmost respect for may be just a smoke and mirrors act.
The jury is still out and I will respond if they fix these issues for me.
for a good 3-4 weeks too...
