Originally Posted by sherrman
funny...a company can lose its customer base with poor service....FIX IT ALIENWARE
I don't think it's funny at all. IMO, Customer Service is the backbone of any company. Anyone that doesn't think that is fighting a losing battle, I think. I know I definitely go out of my way to not patronize any place that's dealt with me unfairly. Makes it for difficult shopping sometimes and even end up driving 30-60 miles out of my way for simple things, but it's a principle that I try to stand by.