White screen reboots

Finally decided to get my white screen reboot problem sorted after living with it for almost a year. An engineer (a technician I guess they mean) is coming to fit a new motherboard on Monday. Have read about quite a lot of people having this problem (even though the phone bod said he hadn't heard of it and it isn't a 'known issue') and solved it with the replacement of motherboard and/or graphics module. Was just wondering what exactly got replaced in the end, i.e. are they likely to need to replace my graphics module as well?

Cheers.

Thats practically the first thing they asked be to do, 'cept I have done every BIOS upgrade from A01 to A05 nearly as soon as they were available. On each version I got the reboots...

My reboots are also when installing stuff and just copying files, not just in games like some other peoples. In linux too...

Ha, maybe I should suggest that to Dell, lol...

Thats not the problem for me, these have happened in several installs of XP and various flavours of Linux...

Well, I will hopefully be seeing what solves my problem in a few hours time, fingers crossed...

I remember a thread that was about rebooting when gaming but in games mine is fine, it only really does it when installing stuff or copying files (which are much the same thing really)...

Given a time of 'between 9am and 5pm', waited in all day and not seen a soul. Yeah, nice one *******...

The 'at home' service must refer to where the technician stays.

Now have a new motherboard and no reboots as of yet, unfortunatly as the reboots happened anywhere between every few minutes and every few weeks it will be a while before I can say the problem is solved...

UK XPS support is british... Very co-operative and efficient. Phoned them up again this evening because one of my keys has cracked and I will have a replacement keyboard by Thursday. Also got a dodgy power supply that I told them about when I reported the reboot problem last Friday, replacement should be with me tomorrow (tech that replaced motherboard couldn't bring one because they don't stock power adapters). Overall very pleased (was just pissed when they make me wait in for the whole day on Monday).

I'm probably going to upgrade to a 7800 too, but only once I have a 6800U that I know works and can sell...

Was hoping this thread would stay dead, also starting to alter my views on certain aspects of Dells support.

2 days ago, after thinking the new motherboard had solved them problem, I got another white screen reboot. After I finished cursing I phoned up Dell, the bloke tells me to run 'Dell 32bit Diagnostics' and a little over an hour later all tests have been passed.

Phone back the next day and speak to a different person. The girl tells me to update the BIOS as it might be corrupt, WHAT? so every BIOS update on my previous motherboard and the latest BIOS that came on the new motherboard is corrupt? They wont budge so I do it anyway and after the BIOS not updating because it already the latest version and perfectly functioning. Luckily after a few application installations it white screen reboots and I get to phone back saying it didn't work and could we actually do something that will make a difference this time, if only...

Next they wanted me to see if it does the same in safe mode, hang on, we have already established that it has done it in 4 or 5 different installs of windows and also in linux (which because they don't support apparently isn't taken into consideration) - why the **** do I need to run in safe mode (which is what, driver limiting and memory testing)? Apparently it is her mentor and they are very strict on protocol (which is obviously a load of crap).

I feel sorry for the people on the phones who are just a front for these idiots, who don't seem to know their head from their ass, to hide behind...

Currently waiting for a call back (which looks like it wont happen again and I will have to call them - thats fine but if your not going to call don't say you will) I think this time I will probably try and speak to one of these mentors.