A machine being repaired or replaced under completecare will take on the remainder of the warranty left on the original system. Also, CompleteCare Cannot be transfered to another owner of the machine if sold. ALSO...
If a machine is damaged and the damage is considered covered under completecare, the machine MUST be sent to the repair depot for damage assesment. The depot will determine if a replacement system must be issued depending on the level of the damage. if a replacement is deemed necessary it can be either new or refurbished, at Dell's discretion, a like or better system.
There are some other stipulations too:
Cooperate with the Technician. You must cooperate with the technician to ensure that the Computer Device is properly serviced. At our discretion, the technician will either send you a replacement part for you to install on the Computer Device or give you directions to ship the Computer Device to our repair facility. So long as you follow our directions, we will pay all shipping charges for return of the Computer Device to our repair facility. Once at our repair facility, we may repair the Computer Device or ship you a replacement Computer Device depending on our assessment of the damage to the Computer Device. In some cases, where we can determine over the telephone that a replacement Computer Device will be necessary, we may in our discretion, ship you a replacement Computer Device immediately. However, if you fail to return the damaged Computer Device to us, you agree that you are responsible for the retail price of the replacement Computer Device.
The rest of the info can be found here. Even if you have a NBD tech warranty with complete care, Dell reserves the right to have you send your machine to the depot for damage assesment. They will NOT send you a replacement machine a few days later, they have to assess and THEN repair / replace.http://www.dell.com/downloads/global...tecare_dhs.pdf