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Driver without "background noise" - Page 4

post #61 of 161
I’m sad to say I have the same problem. I got my laptop, Acer Aspire 5672 x1600, 2 days ago and the noise was the first thing I noticed when I did my first Blender render.

Here is the email I sent to Acer describing the problem. I though it was the LCD screen since I had the same problem with different drivers. I’ve tried both the drivers form their website and the Omega drivers. Very frustrating.

“This laptop is AMAZING! The hardware, the design, the feature, the price—it’s all excellent. It’s as if this thing was designed specifically for me.

However, I was very disappointed to find out that my screen was displaying colors incorrectly.
Bright colors and pure blacks look great.
But medium to dark colors produce a dithering effect when displayed on the screen. It is most apparent when a solid block of a dark color, suck as a grey, dark green, or dark blue, is displayed. It appears to be speckled as if some pixels are darker than others. Although the problem is less noticeable in more organic pictures where the colors are constantly transitioning—it still makes the pictures look dull and blurry. It looks as if the screen is coved in a layer of dirt or everything is being rendered with “ambient occlusion”. It almost looks like there are tiny pixels sized pockets of air under the anti-glare coating causing the light transmitted by certain pixels to bend slightly more then others.

The problem is consistent across the entire area of the screen.

What I find strange is if I go into a graphics program, such as InkScape, and display a block of color that produces the anomaly, I can remove the speckling by shifting one of the RGB components 5 to 10 units in either direction (on a 256 unit scale AKA 8-bits). All the colors I’ve attempted to produce are 24-bit (8-bits per RGB component) and the screen is set to 32-bits (8-bits per RGB component plus 8 for the alpha channel.)

I first noticed the problem the first time I turned on the Laptop. I noticed the Acer splash screen that displayed while the BIOS was loading looked exceptionally dull, murky, and blurry.

I’ve tried your default ATI drivers and the latest Catalyst drivers from ATI. I’ve uninstalled and reinstalled both to make sure it wasn’t an installation error.
In all 4 cases the color-bit-depth was set to 32-bits and the screen resolution was 1280 X 800.
I’ve tried tweaking the gamma/contrast/brightness settings from ATI’s control panel. This did help the screen look less “washed out” and removed some blooming effects, but it did not correct the speckling.

I bought this laptop for 3D modeling/texturing/rendering as well as designing 2D vector graphics; therefore it is imperative that the problem be rectified or my money refunded. I really hope you can find a solution to my problem because I REALLY LIKE THIS LAPTOP (other then this aforementioned problem).

Thanks for the help.
-Lyall Jonathan xxxxxxxxx”
post #62 of 161
Jonathon, please post when you get a reply. This problem is putting a damper on my absolutely perfect Asus laptop, and no one seems to talk about it. I'm afraid it might just be my unlucky self getting a defective model.
post #63 of 161
i have an asus w3j with this problem. i tried the original drivers, omega 6.5 and now the new mobility 6.7 and its still here when u look at the bios screens its not there, so i'm hoping this is some software issue that we can figure out and fix. this laptop would be perfect if i could get rid of this noise
post #64 of 161
Hi All,
Just a thought on my part. I think this is a hardware problem. Maybe
to test get a copy of Ubuntu 6.06 LTS desktop CD. You can get here.

http://www.ubuntu.com/download/

Pick you country and platform and download the desktop CD version.
Burn to CD using instructions at site.
Boot to CD and choose default LiveCd.
This will run Ubuntu from you CD without touching Windows (from ram)
you need at least 256 MB. If you have any serious problems with
graphics hardware you might see it there. Ubuntu desktop works
with my X1400 Video card. If I install it on my 5672, which I have, dual boot
I only have to install the "restricted drivers" from ATi to get full 3-D.
This approach might help diagnose this "noise" problem, as you will not
be using drivers for XP.
Be careful though as exposure to Ubuntu 6.06 LTS is habitforming.
See my sig.
I myself am not experiencing these problems regardless of OS.
post #65 of 161
bellx1

I can see the problem on my Aspire 5672 even on the boot-up splash screen.
post #66 of 161
Quote:
Originally Posted by jonathan8di
bellx1

I can see the problem on my Aspire 5672 even on the boot-up splash screen.
Do you mean the strange "noisy" double Acer splash in Ubuntu.
I get that with the LiveCD but not with the install. The desktopCD
uses vesa drivers for maximum compatibility. It ain't pretty but
it gets you to desktop (GUI). Earlier versions would crash on 5672
because of the X1400. ATi held off releasing drivers to the Linux
community until April or May.
If you choose to install the OS from the desktop icon the ugly
splash screen disappears. I don't think that is related to your
problem. Do you get a decent looking desktop with the Live CD?
Any noise. You will only have limited resolution options (you
can't choose native resolution 1280x800 for instance) until you
install the ATi proprietary drivers/software (fglrx).
There is a wiki to walk you through the process.
If you don't have any experience with Linux the above will be greek (geek)
to you.
If you aren't talking about Ubuntu here Jonathan, never mind.
post #67 of 161
I'm concerned that this is probably a hardware problem. I can see the noise in the startup screen as well. For a second, I was really happy when I saw that it didn't show up in the BIOS, but I think that may just be an issue with the way the BIOS colors are arranged. I hoping for a soft fix to this, but if anyone gets it fixed by sending it into the company... well... I might just have to go that route. =[ This is really disturbing me.
post #68 of 161
Frank,

It was still running in windows.
I haven’t had a chance to try Linux; life is a little hectic at the moment with school right around the corner.

All,

I thought the Bios screen would be independent of the operating system since it loads before the OS is loaded. Can someone explain?
When I say the Bios screen, I’m referring to the white screen that says “Acer” in large letters. The bottom of the screen says “Press F2 to enter setup” where pressing F2 brings you into the Bios. It’s the screen you see before Windows starts to load.

You can’t really see the individual speckles on the Bios splash screen because the colors are bright and in transition, however it is very apparent that the image is blurry and muddy.
There are only two possible explanations I can think of:
1) Acer chose to use a low quality image for their splash screen (less likely)
2) The noise is present even when the bios loads (more likely)

My guess is the noise is still present even before the bios is finished loading, which leads me to believe it’s a hardware problem.

Frank, since you don’t have any display issues, is your Bios splash screen muddy or do get a nice crisp Bios screen when booting to Windows. From your previous post, it sounds like with Windows, you don't have any problems.

I’ll let you all know what the tech support guys at Acer tell me when I get a hold of them on Monday.

-Jonathan
post #69 of 161
The BIOS screen I'm referring to is the BIOS setting screen. The one you get after pressnig F2. It has a blue background. This blue is actually very crisp. However, I use a different XP startup logo (normally it has that progress bar). Mine is very large blue 3D Windows logo, and if I look closely, I can definitely see the "muddyness" on it. I might try installing Vista Beta 2 once I get my CD back and seeing how that works. I also sent a support e-mail to ASUS. I'll see what the answer is on Monday.
post #70 of 161
Acer "booting" screen screen is low resolution (and high compression probably) and is interpolated to fit the whole screen, so it's not good as "reference" image. You can always boot to Knoppix (anoher Live CD Linux version) and see the noise using Enlighten's reference wallpaper that can be found in my thread (see the link in my sig). If it is a software problem - it is much deeper than just Windows drivers... GPU firmware??? Hmm...
I could bet it's hardware, anyway...
post #71 of 161
Quote:
Originally Posted by jonathan8di
Frank, since you don’t have any display issues, is your Bios splash screen muddy or do get a nice crisp Bios screen when booting to Windows. From your previous post, it sounds like with Windows, you don't have any problems. I’ll let you all know what the tech support guys at Acer tell me when I get a hold of them on Monday. -Jonathan
Jonathan, You are correct about me not having display issues which leads me to believe you guys are experiencing hardware issues. My BIOS splash screen is clear and crisp with no muddiness or other artifacts. The BIOS itself is crisp and clear. Because it is pre-Windows I don't see any of the benefits of ClearType used in Windows, but it is not a bad image nonetheless. I am using the latest BIOS update, the 3224 available from Acer Euro. http://support.acer-euro.com/drivers...5620_5670.html It includes a firmware upgrade for the X1400 card. The BIOS update is primarilly to support the new Merom Core Duo 2 processor due out any day now. As you may or may not know the processor lends itself to change out, can use the same chipset and can be accomplished by a reasonably competent, careful user. Although it will probably void your Acer warranty. I interesting to note that whenever I boot I see either a logo from Intel that says either Core Duo Centrino or Intel Core. No rhyme or reason to when or why. I suspect when I install the Merom in the future the logo will stabilize to something descriptive of the Merom. Core Duo 2 Centrino or something. Unzip the BIOS update and read the readme.txt for instructions. Using the winflash utility included in the zip you can install from within Windows. It will make a backup of you original BIOS. Not having had a problem with my BIOS flash I don't know how you would use the backup. Try this at your own risk of course. Any BIOS upgrade has a degree of risk.
post #72 of 161
Hi All,
Perhaps I should clear something up. You guys appear to be having
problems with the X1600 ATi card. My 5672 uses the X1400 card.
I only chimed in here because one of you PM'd me and asked me to.
I don't know if my experiences are really relevent here. Kinda like comparing
apples to oranges. But I do still think bad hardware or firmware upgrade.
The fact that "many" people on these forums experience problems of one
type or another with Acer notebooks, especially the 5672, doesn't really
mean much in the overall picture. Acer has probably sold thousands
of these machines with most of them working flawlessly. Acer needs to
be made aware of the lemons however. My suggestion to anyone
having problems is to call Acer and report exactly what issues you
are having, giving as much detail as you can. It sucks to buy a product
that has issues right off the the get go but lemons do get by QC on occasion.
A large company like Acer has a vested interest in making these machines
right or replacing them.
post #73 of 161
Acer IS aware of the problem - at least with 8204... It seems like they just don't know how to fix it... I think they didn't confirm it so far, cause they don't want the problem to be loud - not all of the users who have it are able to see it...
post #74 of 161
i got a pretty decent picture of what i am calling "noise" here in this thread
http://www.notebookforums.com/post2320350-9.html

post #75 of 161
I talked to Acer today. I’m sending the laptop in for replacement. They are paying for shipment both ways and scheduled a pickup already. The customer service guy was pleasant. The real trick will be getting the laptop back with out the noise problem (or any new problems.) They said I should have my laptop back in 7-10 days.

-Jonathan
post #76 of 161
post #77 of 161
Do they plan to reinstall a new panel or just ship you a new laptop?
post #78 of 161
Why didn't I think of this sooner?!!

The Aspire 5672 is capable of dual monitor output.
I just hooked up my work monitor to the laptop and guess what...
No noise whatsoever. The external monitor displayed the laptop’s output flawlessly
So the problem definitely lies somewhere with the screen or the connection between the screen and the x1600.
The x1600 and the rest of the laptop are functioning just fine.
So I think it's safe to say it's not the drivers.

I'm going to call Acer now. I guess this means they will just replace the screen.

Ghiblian,
From talking to the Acer guy earlier, it sounded like Acer tries to ship you back the same laptop if possible. They require you to ship the laptop by itself, without any extras (power cord, instruction manuals, ect) unless directed otherwise. It sounds like they just want to replace the bad parts and ship it back. If your laptop is really messed up, I think it’s probably best to go through the retailer instead and get a brand new unit.

-Jonathan
post #79 of 161
=P I've been running the dual monitor option for a while now. I could have told you there was no noise on the second monitor. I was just not sure if it was a calibration error on this laptop screen.

I'm hoping Asus will have similarly awesome tech support, and I guess I'll send in mine for repair, too.
post #80 of 161
For those interested in Acer tech support:

I called the Acer guys again to straighten out some shipping details. I asked if they will do any sort of screen test before they ship the laptop back. He said they do a “burn-in” test that is supposed to stress the laptop and reveal any problems. The “burn-in” process includes 2D and 3D screen tests.

I’ll let you know how everything turns out when I get my laptop back.

-Jonathan
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