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Anyone ever get a replacement HD from Dell

post #1 of 12
4/24/06 at 1:48pm
Thread Starter 
Over the weekend my HD starting making loud clicking noise and being in IT I know what that mean it's on its way out. If I have dell send me a replacement for my 630m will it be blank or have the Orignal bloatware image.
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post #2 of 12
4/24/06 at 1:56pm
About 4 years ago (for my old, old lappy) I had a HDD go and they sent a replacement with a bloatware image on it. It was a refurb, but I never had a problem with the HDD again.
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post #3 of 12
4/24/06 at 3:45pm
Quote:
Originally Posted by Mistic
Over the weekend my HD starting making loud clicking noise and being in IT I know what that mean it's on its way out. If I have dell send me a replacement for my 630m will it be blank or have the Orignal bloatware image.

Yes, just recently (Nov. '05) on a desktop. One month left on the warranty, they sent someone by to swap it out and reinstall the o/s, then called me later in the day to walk me through reloading all of the drivers. I must admit that I was quite impressed with that particular customer service experience.
btw, they replaced a 120GB HD with a 160GB HD.
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post #4 of 12
4/24/06 at 4:37pm
if your outside of 180 days, they will NOT send an image on the HD.

if your inside this period, youll get a drive with the original partitions on it.

i was told this on the phone twice. have recieved two replacements (both outside of 180 days, both BLANK)
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post #5 of 12
4/24/06 at 6:51pm
Yeah, most of the hard drives they ship out are blank. However, I didn't realize that Dell would only send an imaged hard drive within the first six months. Then again, they don't tell me those sorts of things.
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post #6 of 12
4/24/06 at 7:35pm
Thread Starter 
Thank 4 your help
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post #7 of 12
4/24/06 at 8:09pm
dont quote me on 180 days, im thinking now its more like 120.

i know there is a limit though, i stopped trying to get an imaged HD.
i actually wanted one with it on there, and they wouldnt do it ):
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post #8 of 12
4/24/06 at 8:16pm
Quote:
Originally Posted by MrEvil
However, I didn't realize that Dell would only send an imaged hard drive within the first six months.


Me too!!!
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post #9 of 12
4/24/06 at 11:23pm
yea, however its not too hard to reformat the sucker.

wish i could get the imaged one.
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post #10 of 12
4/25/06 at 12:54am
not true. i replaced within 30 days and got blank hdd
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post #11 of 12
4/25/06 at 1:05pm
Quote:
Originally Posted by laffingbilly
not true. i replaced within 30 days and got blank hdd

did you ask for a blank one?

i was told it several times over the phone, so ill believe it TO BE TRUE. i think dell doesnt treat any ONE person the same, and i think that sucks.
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post #12 of 12
4/26/06 at 4:07pm
just got another new hd from dell, as my 6400's hd chose to stop working on me.
It came blank, another 2 hours wasted thanks to Dell.
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