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Why do manufacturers keep telling me that its not possible to upgrade parts?

post #1 of 11
4/25/06 at 3:45pm
Thread Starter 
For the second time I asked Acer if upgrading stuff like hard drive, ram and cpu will void the warranty on the rest of the system. And for the second time they just reply not with an yes or no answer, but with the statement that unlike desktops, laptops cannot be upgraded in any sort.

I mean I understand where they are coming from, as such things like gpus or mobos cannot be easily swapped by most pple, but I dont get why little things like memory or hds cannot be upgraded according to them. Then why would u make laptops with easliy accessible compartments to the internals if u didnt want pple messing with that stuff?

I dont know if this is specific to each manufacturer, but in general, would upgrading the cpu or ram or hd affect a warranty?
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post #2 of 11
4/25/06 at 3:48pm
I'm not sure, but there's some kind of law that allow us to replace the memory and HD without voiding the warranty.

I own and HP, I have upgraded the memory and I will upgrade the HD, since I bought a 3 year warranty I'm just hopping not to have those warranty issues.
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post #3 of 11
4/25/06 at 5:25pm
With small resellers, they're probably willing to cut you some slack for swapping out parts, e.g. ISTNC is fine with me adding RAM.

For larger manufacturers, they'd probably consider swapping parts to void the warranty. However, you might be able to work around this by simply keeping the original equipment, and popping all that back in when you need to send it in for warranty service. After all, you shouldn't have to forsake your right to get a defective screen replaced if all you did was replace the hard drive, for example.
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post #4 of 11
4/25/06 at 11:42pm
I just upgraded my HD recently and it hasnt changed anything. Granted my warrenty is expired but no im pretty sure it doesnt effect anything.
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post #5 of 11
4/26/06 at 12:45am
Quote:
Originally Posted by Bowlerguy92
I just upgraded my HD recently and it hasnt changed anything. Granted my warrenty is expired but no im pretty sure it doesnt effect anything.

Yes, of course. But we're discussing warranties here. Obviously it's a moot point for your system.
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post #6 of 11
4/26/06 at 10:04am
In my opinion, if its user accessible, it shouldn't void the warranty. If they didn't want us replacing memory or hard drives, they wouldn't put the access doors on the bottom of the laptop.
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post #7 of 11
4/26/06 at 7:23pm
They didn't put those in there for you, they put them for themselves.
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post #8 of 11
4/26/06 at 8:45pm
I know when I wanted to upgrade my Dell I called them and was told that unless I bought the HD from them (at twice the price) they would void my warrenty. It is all about the money with them their ram was the same way. That and their bad sevice on both my laptops is why I do not deal with them anymore. Acer may be the same way.
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post #9 of 11
4/27/06 at 7:41am
So what u do now if u need ...
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post #10 of 11
4/27/06 at 9:45am
Upgrading your own laptop parts do not void the overall system warranty. All it does is void the warranty on the part you are replacing. The rest of the system's warranty remains intact.

ie, if you upgrade your own RAM, and all of a sudden your RAM goes bad, Dell will not cover it. You must seek warranty service from the manufacturer or vendor of your RAM.

If you upgrade your own RAM, and your motherboard dies, the motherboard is still covered under warranty. In order for Dell to refuse coverage, they must prove that somehow, you upgrading your own RAM caused the motherboard failure. That being said, it is still best to not make it blatant, and cover your own tracks and not raise questions. If you need to get warranty support or repair, return your laptop to the original hardware configuration before sending it in.
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post #11 of 11
4/27/06 at 10:50pm
Quote:
Originally Posted by Shepoch
They didn't put those in there for you, they put them for themselves.

The doors are exactly for that. They make those doors to make easier for us to replace things that are supposed to be replaced with time. No wonder pieces like LEDs and screen connectors are difficult to reach, because they don't need to be replaced by the user. As an example, the Macbook does not have those doors, just because they probably think that nothing needs to be replaced.

But you could also say that those covers exist to make commonly replaced parts (HD, memory) easier to be replaced by the resellers. They may want to replace parts easily and not allow customers to do that, right? If they put the doors to ease their work, it's wrong and a matter of the "less bad": a bit less of work for each reseller is not worth the hassle of lots of curious customers opening their laptops (covers are signs saying "open me") and creating lots of warranty problems. If those covers are for them only, it would be better to close them completely, avoiding those curious, dangerous customers.

Computers are very simmilar to cars: why put the engine cover if they do not want them to be opened?
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