dell chat guy... what a MORON - Page 2

hehe I don't disagree at all.

India has the BEST computer science school in the world, so their knowledge of computers can't be that bad don't you think?

This reminds me of when I went to Atlanta to visit my sister last Christmas. Her husband told me that McDonalds is outsourcing the drive through to India in the Atlanta area. I lol at that because McDonalds already pays minimum wage.

You think people on Dell helplines are computer science graduates? Doubt it, they are the same as the people that work on helplines all over the world, just get paid less...

i saw this prgrm on bbcamerica few weeks back abt indian call centers. this one dude had an entire conversation with an anwsering machine & all the time, his eyes never left his script. it was frickin' hilarious.
its dells fault & indian call centers r at fault too in a way. they have poor communication skills, english accent suks, & not too technically proficient anyway.
& all this argument tht they have a hard time understanding us also etc etc is all bullcrap. we r the consumers & we have paid for tht service and its not us who have to figure out wht the F*** they r saying, & they r not doing us any favors by talking to us.
but kudos to dell for passing on the savings to the consumer cause so far (knock on wood) i havent had a single problem with my last 2-3 dells. and the forums provide a great help for any small problems tht crop up.

I get frustrated with their English but they are just doing their job. Support services should be from the country the person is calling from.

Dell is opening a huge call center here in Ottawa's west end, they've got posters and ads to hire people.

Keops

Sounds like someone's forgetting that computer science DOES NOT require computers.

There's one good reason they answer phones....

You also have to remember one simple thing. Those who are smart enough to do this job, know they don't want to. I think Ross Perot said that many years ago during his short election run, and it is holds true to this. Many of us in here can whoop the pants off the Dell tech support agents... So why don't we all join the Tech support team at Dell or any other global giant?

I can say I would be an excellent technical support person. I am very fluent in English (dying breed it would seem) and have many years in the computing enviornment (first system was an 8086). Let me tell you, I wouldn't trade my consulting job for a technical support job ANY day of the year. I enjoy selling and deploying solutions to customers and helping businesses utilize the benefits that servers and networks can bring to the table.

So...to sit in a desk and answer phones all day about people who do not know what the difference is between a cup holder and a cd-rom? No thanks.

Anyone relate to this? hehe

the problem with Tech support as a job (and yes I've done it before) is that it is not meant to be a long term thing. It is very easy to get burned out on it because of j/a people on the phone. Most of the great techs I worked with left just as they were getting really really good at it, and the ones that didn't ended up getting worse over time as pissy customers continuously yell at the techs as if it's thier fault. granted not all customers are bad, very little actually, but there is always just enough to burn you out over time.

Tech support, or help desk as it is called some places, it meant to be a stepping stone. Much like Fast food restaurants are supposed to be a beginning place for restaurant work (another field I was graced with working in).

The biggest problem with techs in india is that they are really not prepared for the american way. We scream, bitch, yell, and cuss them out (ok that's an extreme, but we all no some people do it). They just quit. I hear the turnover rate in TS in india is really high. Making it of course harder to keep good techs .

Just my $.02 from my experience in the field.

I still think better training would help though

Someone who uses IM speak in public complaining about someone else's communication skills is the pot calling the kettle black.

Bob

wht a retarded comment. just like one of those ridiculous arguments i was talking abt. like 'the indians have a hard time understanding us too, so its also our fault.' or something to tht extent.
im not providing a service to anyone buddy, nor is anybody paying me to write here unlike them. plus wht u write on IM kinda applies here too cause its on an internet forum. just getting the point across, not writing a frickin' term paper.

They are just call center workers following a script. Aside from possible language issues a US based agent would likely not be any better. Trust me I work in a call center and some of the agents are complete idiots. The amount of extra coding I have to do so that agents can't type something completely idiotic into a phone number field proves that. One would think the concept of caturing 10 digits would be an easy one to grasp.

Are you providing a service? No, but when you are trying to make a point about clear communication then typing like you don't know what a capital letter or vowel is kind of weakens your argument.

In my opinion, familiarity is the most profound variable when it comes to resolving problems. Since a certain demographic group is familiar with certain mannerisms that group prefers interactions in those exact mannerisms. To keep this concise, the problem lies in the dissimilarities in the ways the two societies operate; beginning from the very core to the very peripherry. Your average tech support human man/woman in that country is not familiar with the ways the US society functions at the core or the peripherry and vice versa.
Also, it will surprise most people here to know that a large number of people in India have this rather uniform but crude stereotypical profile of Americans in their heads: They believe that Americans do not value family life and that the only thing that drives an American to succeed in anything is material benefit, i.e., a better car or a better house as opposed to more prestige or some other similar non-tangible. I don't have to tell anybody how hollow this perspective is; very much like the general opinion expressed in this thread: Indians are inferior in verbal English and therefore are universally inept at solving problems of a hands-on nature, i.e., computer tech support.
The point is, walk a mile in a person's shoes to really understand which pebble or gravel is poking at that person's foot...yes I am an Indian by origin and yes I am in the US and am intimately familiar with the societies in both nations.

oh boy, wht now. here come the grammar nazis. not trying to win any argument here. or trying to see who's e-penis is bigger. just trying to put my point across, and it definately wasnt abt who's english skills r better. mine or theirs. when there was a lot of dell-tech support bashing going on, on these forums a couple of yrs back, a lot of people wud use total IM speak like, OMGWTF, lol etc etc. nobody took notice cause thts how everybody speaks on the net. and is in fact easier to read to a lot of people. nitpicking on the method one writes instead of giving some relevant input on the topic i think is pretty juvenille & immature. edit: just read the last post. nothing against indians, for petes sake im just talking abt getting decent tech support. not trying to save the world. we the consumers shud not be concerned abt, or trying to figure out wht sort of problems, cultural or communication wise, the person we r trying to get help from is having or wht pebble is poking at their foot. dell might as well outsource to some poor tribe somewhere in the world who speak in clicks & whistles. then r we supposed to figure out wht they r saying. they might make the same argument.

And another thread descends into personal petty bitching (which always seems to involve English teachers)...

, but to enter my vote, I can't stand IM speak. not everyone uses it. It's just laziness if you ask me

ok lets have a vote & an entire section of dell can be an 'alternate no IM speak allowed' section. until a few yrs ago i cudn't stand it either. but now i enjoy reading it ok. like a friend of mine used to text message me a lot using IM speak to the max. gr8, oic, etc etc. or the most annoying wud be if i wud take the trouble of writing them jokes or say something humorous, i wud get a lousy 'lol' in return. it seemed too casual. but thts wht IM or a tech. forum is. but i got used to it & embraced it. in fact now, if someone writes 'hahahaha', in response to a joke, i find it quite awkward. trust me, its something u have to get used to.
but do get off my back abt this. if u wanna round up the IM speak people, there wud be at least a hundred more on this forum. & it sounds utterly ridiculous tht u r on an internet forum crtisizing someone for using internet/IM speak.

Who remembers Cecilia?

http://www.notebookforums.com/showthread.php?t=135356