Hard for me. I want to believe that they're reliable. But seeing people w/ 98xx series saying that they've replaced multiple motherboards makes me wince- like Clevo never figured out quite what they were doing. But so far, the 58xx series looks good (now that they've apparently ironed out the sound issues in the 57xx series). I haven't read around enough, so maybe I'm missing a lot of support issues w/ those series.
Being in Japan, it makes me very hesitant to bother again considering the trouble that it's been so far. If I were in the States, I'd be more liable to give them another chance since it wouldn't be such a tooth-pulling experience in order to get a unit serviced.
Personally, I've been trying to talk to Luke before I decide on a course of action, but... just like what happened last time I had 8790 issues, communication from him has been horrendous. If I were in the States, it's easy to make a phone call, but even so- I don't think it's unreasonable to expect a return communication for a business-related transaction. PM'd Shaun and haven't had a reply from him, either. Spoke to Charles on AIM and he was very friendly and helpful, I thought. I'd say that the new PCT is in good hands. The NBF crew/old PCT have been less than helpful lately. I'll try Laura before I give up on them, but even so- they might not be Sager, but were the face of Sager for many of us for a long time. So when they don't come through when there's a problem, even if they're not a reseller anymore, it's hard to get the bad taste out of one's mouth.
One good thing is that Sager's quit farming out warranty work to bumbling idiots and are doing it in-house now. That has to be a plus in every way considerable. There are far too many people suffering at the hands of Warrantech/Micro Medics. Thumbs up to Sager for dumping Warrantech.
Despite language problems, the Sager crew do seem to try their best to get things squared away. Not saying they're perfect, because they're not (definitely know I'm not, so I'm not gonna be throwing rocks all day about that). But they do a good bit of work trying to get people sorted out, I think. Something to keep in mind when weighing the pros & cons.
Personally, I've been looking at the C2D Dells. Hate to go to a machine that doesn't have the numpad, but that's pretty minor in the overall picture. For me, I can get Dell to service my machine here in Japan. Sager can't. Charles @ PCT thought I would've been able to w/ Sager, but it doesn't work that way. Dealt w/ that for quite some time now. So Dell's got an edge. Not to mention a cost difference. I think I can get a fairly beefy machine for less than $2k whereas a 58xx series would put me in the $2-3k range. I haven't done a straight-up comparo; need to do that to get a good idea of where I stand. Sony's also an option, but Dell's pretty much at the top of the list at this point.