Major Toshiba dissapointment....

I'm sorry to hear your story. My Toshiba p25 s676 is a perfect laptop - never had any problems with it ....

Toshiba won't burn in a laptop, some mom and pop shops would who do repairs under warranty but most manufacturer repair shop are all about how many they can get out in a given period of time and they don't usually have the space to burn-in a machine. I doubt they really burn-in a new laptop for more than it takes to run a diag.

You can try jotting down a note and taping it to the keyboard asking for a burn-in, if the tech has a heart he/she may do it.

I had an extend warranty company install three defective motherboard in a row, memory slot was bad on all of them. They never bothered to load up the slots to test them even though they new the previous two repairs had issues with it.

the same goes in my case. It's said on paper, tested for 2 days. But laptop came back with weird display problem. Now they are thinking it's service center problem. But IMHO, two motherboards, one LCD- it's poor hardware design. Anyway, It's back to Toshiba-Canada for the fourth time. Why they don't wanna admit it's a faulty model and just replace it?! I am very busy and laptop is life and death to me. I will definitely send letter to BBB. My troubles turned down so many students around me. At least 5 of them made choice to other brandnames. Right now, it's not about my particular faulty laptop, it's about Toshiba dealing with unhappy customers.
an update, The service is at most unresponsive. in a best case, they will tell you- wait, wait, wait for 2 weeks Apparently bugging and driving them crazy I manage to trace my laptop. They send it to external repair shop and it's sitting there waiting for parts. I imaging in couple weeks I will get my laptop back, "fixed" and I am pretty sure 4-5 months later it will fail againg. And how I suppose to prepare my presentation for job interview when my laptop is constantly at toshiba service center?!

yeh, their quality went down hill.... what do you expect when suddenly they have to compete with brands like Dell who sell cheap notebooks. Toshiba lower the prices, therefor the quality to match Dell, Asus, etc. Simple as that.
Most people want a laptop in a certain price range, and brand is probably a 2nd choice for most retail buyers.

Branding has so little value in today's market...it isnt funny.

I'll suggest you to send a letter to the head office which locates in Irvine.I did and someone from Legal Departman called me.
I'll give you the address and I'll suggest you to send one,believe me or not it does work:
Corporate Customer Relations David Aburto) at the 9740 Irvine BLVD. Irvine CA 92618.


Good Luck

well, two weeks since last repair and a month since it failed, I have my laptop back, "fixed". I wonder how long it's gonna last?

That is so true. That's why it really doesn't bother me to hear "ZOMG Toshiba sux!" or whatnot.

I, too, own a Satellite 5205 for the past three years and after having it repaired once about six months ago--where it sat for two (2) freaking months at a local *Premier* Toshiba ASP--I found the real problem wasn't the laptop...it's the woefully incompetent tech(s) repairing it, and at a *Premier* Toshiba ASP of all places.

Long story short: the laptop went in under the extended warranty coverage for hard disk, optical drive and LCD hinge replacement. When I dropped it off, it was is very good physical condition with its plastics in perfect shape and its motherboard was working totally perfectly with no issues at all. There were no thermal issues, spurious power issues, or video issues to speak of.

Then I waited. And waited. And freaking waited for news that they had repaired it. Then one day six weeks later I get a call from the ASP saying that laptop's good to go and I can pick it up at any time.

So I drive out to the ASP to pick it up. Then is when the fun started.

At first sight I found that they had completely customized the glossy metallic blue LCD lid--which was in mint condition when I dropped the laptop off 6 weeks prior--with scratches galore. The LCD bezel's screw covers were missing. And the failed optical drive? It hadn't even been replaced at all.

When I powered the laptop up things didn't get any better. In less than 30 seconds the LCD started showing flashing bright green vertical streaks and then climax: I get a blue screen of death.

Needless to say, I was freaking pissed.

So I tell the ASP to fix these problems of their own doing and to call me when it's repaired correctly. In the mean time I get in touch with Toshiba's global customer support.

The first thing Toshiba tells me: I should've used Depot Express instead. Freakin-A! If I'd have known that maybe that could've saved six weeks of my time or so I thought.

But it gets better: what follows then was a veritable circus of daily calls between the ASP and Toshiba to get my laptop fixed. Day after day it was the usual BS: the ASP says they can't fix the laptop without replacing the failed optical drive but they can't replace the failed optical drive because they don't have it and Toshiba says they can't expedite the shipment of the optical drive because the ASP hasn't ordered it in the first place.

Finally after another two (2) freaking weeks of this, the ASP finally sorts their sh!t out and returns my laptop to me fully repaired with a brand spanking new virgin LCD lid to boot.

My only consolation is that thankfully the laptop's been running perfectly ever since.

But next time I have an issue that's coverable under warranty, I'll be damned if I'm going to just drop off my laptop without checking that the tech(s) that'd be servicing it are truly qualified to work on it in the first place.

I have found that the service people make a WORLD of difference . . .

I'm often out of the country, and when I develop a problem I can't afford to wait for weeks to get it fixed. Suffice it to say that if you can fix my laptop with a 24 - 36 hour turn-around, you have my business. And I am a loyal customer. OTOH, if you play hard to get, u can kiss my . . . . business goodbye.

I had some good service from one company for about 4 years; then they changed managers. After my first experience with the new guy - I changed companies.

Sad to hear this. Every brand has problem but you might wanna check Lenovo thinkpads for reliablity^^

for me: any normal, common or whatever called - CPU thermal sensor !! I didn't expect Toshiba making such a crap