Well, here's another one for you. So, I crank the lappy up today and get more busy about checking the system. I have 4 dead pixels clustered right in the middle, and what appear to be 10-11 stuck pixels in the top right hand corner.
Hardly impressive, and certainly shouldn't be an issue for replacement right?
Well, I phone the dedicated XPS service line. WOW - what a difference on-shore support makes! At any rate, I explain the problem; the tech immediately says, "I can send a tech around tomorrow to replace the screen for you." I am expecting a tech to call me tomorrow morning on my cell phone. If they pull off the replacement to meet the NBD warranty I will be very impressed! I will let you know...
The morals of this particular story:
- Every LCD manufacturer sends out lappies with pixel issues on some units
- Dell's XPS support is how it should be so far!
- Even if I didn't have the appropriate warranty coverage (I have 3 yrs NBD) he mentioned I have the option of new system return (which I declined for obvious reasons)
Yes, dead pixels are a problem, but I don't have statistically valid data to say Dell is any worse or better than any other manufacturer (and neither does anyone else on this thread I expect). I measure Dell on how they respond to my dead pixels. So far, A+ service from the dedicated XPS line.
That said, I am not dealing with just 1 dead/stuck pixel - which is likely a good thing.