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Dell Rocks, Dell Sucks

Poll Results: Does Dell Rock or Suck

 
  • 49% (41)
    Does Dell Overall Rock, Prices, Service, Product
  • 3% (3)
    Does Dell Suck bad Service, Prices Product
  • 46% (39)
    Sometime bad sometimes good, Prices, Service , Product
83 Total Votes  
post #1 of 20
5/2/06 at 2:40pm
Thread Starter 
Ok lets hear it for dell,


1. rock
2. suck
3. indifferent.
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post #2 of 20
5/2/06 at 2:42pm
Quote:
Originally Posted by techaholic
Ok lets hear it for dell,


1. rock
2. suck
3. indifferent.

Uhm. Is this a poll?
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post #3 of 20
5/2/06 at 2:44pm
3 different notebooks, no problems = rocks.

Customer support = sucks.
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post #4 of 20
5/2/06 at 2:56pm
Countless notebooks/systems purchased from Dell. All great, no major problems.

Home Customer Support (Including XPS) = blows!
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post #5 of 20
5/2/06 at 3:03pm
Depends on who you talk too!!!

the average customer service representative from india suck big time,

if you get to the manger level Dell rocks!!!

can't really say more had several replacement systems and it depends on who you deal with to what sort of service you get.
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post #6 of 20
5/2/06 at 3:06pm
Compared to my other experinces with "other" companies I say that Dell is near the top. But then again I'm fairly easy going and understand that sometimes problems happen. "if your not part of the solution your part of the problem!!"
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post #7 of 20
5/2/06 at 3:14pm
Overall, you get the most value with dell, given the money you put up. You can't have everything, although I'm sure Dell is trying. But often I think that if their Customer Care were to get better it would involve more cost, raising the actual price of the notebooks all togehter.

Perhaps they should allow the customer to pay more for a better Customer Service Support. Or Technical Support. But I really love my Dell ON site Repair I have with them. Yeah it might take 30 mins or so to settle something over the phone, but at least I'm getting a 80-100 dollar part covered to my door, the very next day.
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post #8 of 20
5/2/06 at 3:19pm
Dell sucks my rocks
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post #9 of 20
5/2/06 at 3:30pm
I've never really had a bad experience with Dell...
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post #10 of 20
5/2/06 at 3:33pm
It was a bit of a mission to order the thing, but I've had no problems that reinstalling Windows didn't fix with my machine since I got it last september. Excellent build quality, excellent features, excellent components...can't fault it.

A friend of mine has a Fujitsu-Siemens machine and there's always something random wrong with it. He's reinstalled Windows on it seven times, three times in the past week. I do believe you get what you pay for...I mean, sure Dell are cheap, but at the same time their machines are damn good.
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post #11 of 20
5/2/06 at 3:35pm
Dell products rock!

Dell customer service, sucks.

nuff said
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post #12 of 20
5/2/06 at 3:54pm
The paki's = SUX

The notebooks = ROCKS
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post #13 of 20
5/2/06 at 4:35pm
Quote:
Originally Posted by zolutar
Dell products rock!

Dell customer service, sucks.

nuff said
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post #14 of 20
5/2/06 at 4:47pm
Notebook = rocks
Service so far that I've dealt with through online chat (can't hear an accent through typing!) = rocks
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post #15 of 20
5/2/06 at 4:56pm
all together then:

dell comps =

indian tech. support =
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post #16 of 20
5/2/06 at 5:11pm
dell notebook rocks


Dell customer service so far rocks

so far they been realy nice too me had a bad battery week ago they sent me a new one rightway

and when i got the laptop i should of got 1gb of ram i waited too 3months and chated with them and they said they cant give me the ram but i could pick 2 things so i picked eclipse keyboard blue and a n52 pad.

so i didint get them in a month because the n52 was backorderd than the week later i got the keyboard but not the n52 because backorderd.

than i waited couple weeks and chat with them again and ask them can i replace it with the xps backpack they said sure lol.

so i got that in 3days than 2week later the n52 came and they suppost too replaced it with the backpack

so i got 4 things for free from them

and they was very nice everytime i chated with them.
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post #17 of 20
5/2/06 at 11:31pm
Dell Overall Rock, Prices, Service, Product from my experience but I also must post this:



Dell Chat is the way to go for support.
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post #18 of 20
5/2/06 at 11:36pm
I like all of my current machines. I did send an M170 back because of horrible light leakage.
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post #19 of 20
5/3/06 at 1:04am
Thread Starter 
Dude if we didn't have CHEAP india service, how would we get all those discounts and coupons
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post #20 of 20
5/3/06 at 1:43am
I've always had great luck with Dell, which includes 3 notebooks, 1 desktop, and I recently just purchased my first Dell printer (Dell's photo all-in-one printer 964)

whenever I have contacted Dell customer support, they always seem to make sure they solve any issues or make a courtesy offer like concession coupons or free shipping
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