Actually, you don't have to be nasty at all to Dell when you contact them. Like my tag-team partner, Kevhuynh
, I did it through e-mail, more specifically, on Dell's site. They have an online form you can fill out about ANY problem you might have. I just wrote that my LCD was having the white illumination problem along the bottom of the screen and asked for a Samsung replacement. I received a response within 48 hours that said Dell would send out a Samsung LCD. I received it today.
Included in the package was the new Samsung LCD (it's actually the entire cover assembly, not just an LCD), a small screwdriver, and detailed instructions on how to perform the replacement procedure. It took about five minutes and I'm now looking at my beee-you-tee-ful Samsung screen. Also included was a PRE-PAID shipping label. All I must do is pack my old LCD in the box, attach the label and call Airborne to pick up the box for a return to Dell.
Dat's all dere is to it!!
I agree with Kev about the Hitachi issue with other notebooks, such as Gateway and ECS, among others. Dell wildly outsells every other vendor, so it's perfectly normal to see a higher volume of customer service issues. What's REALLY important is how well Dell responds. In my, Kev's, Cyke's, and several other cases, Dell was terrific about getting us the Samsung LCD we wanted.
As I wrote before, many 8600 owners are perfectly content with their Hitachi screens. People like Kev, Cyke, and myself want to squeeze every bit of value we can out of the $$ we invested in the 8600. If that means getting the best LCD we can, then it's well worth a few days of e-mails to do it. It's even more satisfying when we deal with a company like Dell that makes it very easy to get exactly what we want for our 8600s.