I've been to four other computer forums, and even though they said different answers, they all couldn't help me. So maybe you guys has more luck.
The situation is, that my cousin's computer can't shutdown when initiated via windows XP. It can neither standby nor hibernate through the same way. The only way I can turn it off, is to hold the power button for a few seconds.
Her computer is in an Antec minitower case, with an Antec PSU (330watts) and both were installed after the original Compaq case and PSU went south about a year ago. Other specs include an Intel celeron 1.2ghz processor, 512mb RAM, an ATI Radeon 9200 video card that was recently installed (but was working perfectly for a couple of weeks), and originally it had integrated graphics. Of course, it has a 40gb hard drive and one liteon DVD reader and a POS no name CD burner.
Originally, I had the computer use the welcome screen to let users login, but I tried to use the ctrl+alt+del method (where you had to type in the name and password) and it freezes at a blank light blue screen. When it had the welcome screen, it frozed on the "windows is turning off your computer" (or something similar to that effect: its been a long day). I tried it in safe mode, and it freezes at the shutting down screen. I also deselected every service and startup items in msconfig so only the basics starts up automatically (basically barebones to get the OS running) and that still doesn't work.
I'm so fed up with this, that I'm a day away from reformatting it. Virus scans and adware/spyware scans came up clean (I used NOD32, spybot, and adaware) but everything else runs perfect on the computer. I recently did a disk check and defragmented it but it still doesn't change. Finally, there's no related errors in the event viewer.
Can anyone else help me?
The situation is, that my cousin's computer can't shutdown when initiated via windows XP. It can neither standby nor hibernate through the same way. The only way I can turn it off, is to hold the power button for a few seconds.
Her computer is in an Antec minitower case, with an Antec PSU (330watts) and both were installed after the original Compaq case and PSU went south about a year ago. Other specs include an Intel celeron 1.2ghz processor, 512mb RAM, an ATI Radeon 9200 video card that was recently installed (but was working perfectly for a couple of weeks), and originally it had integrated graphics. Of course, it has a 40gb hard drive and one liteon DVD reader and a POS no name CD burner.
Originally, I had the computer use the welcome screen to let users login, but I tried to use the ctrl+alt+del method (where you had to type in the name and password) and it freezes at a blank light blue screen. When it had the welcome screen, it frozed on the "windows is turning off your computer" (or something similar to that effect: its been a long day). I tried it in safe mode, and it freezes at the shutting down screen. I also deselected every service and startup items in msconfig so only the basics starts up automatically (basically barebones to get the OS running) and that still doesn't work.
I'm so fed up with this, that I'm a day away from reformatting it. Virus scans and adware/spyware scans came up clean (I used NOD32, spybot, and adaware) but everything else runs perfect on the computer. I recently did a disk check and defragmented it but it still doesn't change. Finally, there's no related errors in the event viewer.
Can anyone else help me?
THAT would be a motley crue
