Originally Posted by edd0e
I Just ordered a notebook from ibuypower.com with the blue color finish. i noticed that they had similar paint options just with different names. I hope it turns out as good as yours did
Here's a post on resellerratings.com about this their paint jobs:
2/17/04 8:28 AM
I ordered a laptop (bat.E) in custom YELLOW. It arrived and I was surprised to find the custom YELLOW paint job looked like someone did it in a garage. Not only was the paint job flaking off on some spots, you could still see the dark grey beneath the yellow in some places. If I had known the color would come out this way, I never would have PAID EXTRA for it. Oh and there is a crack in the LED pannel and the laptop has some hardware issue so I can't even run it. After trying for couple of hours I called tech support and they told me I would have to ship it back to them. I needed a computer ASAP so I wanted to return this defective laptop and guess what? I have to pay for the shipping cost. Oh, but if I want them to fix it, then they will pay for the shipping. Excuse me? How does this work? iBuypower DOES NOT SAY ANYTHING ABOUT SHIPPING COSTS ON RETURNS ON THEIR WEB PAGE. There is a major legal issue here - when I bought the laptop, I entered into a contract to receive a working product. iBuypower sends me a defective product and now I have to PAY to get my money back and return the item? I'm sure this can't be legal. I never consented to such a policy and their web site does NOT inform the consumer about their policy regarding such issues. When I asked them to send me an e-mail to confirm what the return policy was, they refused. iBuypower, you better be careful here...what you are doing is not legal and could face a class acton lawsuit if enough of your customers are treated this way. If this is not legal, it is at least unethical. I will never do business with iBuypower again. If they do not refund my money in a reasonable period of time, I will definately seek legal action. Don't mess with a law student who has access to law school professors and free legal advice.
The best thing about it is that they don't even cover shipping costs for warranty service. That is downright unethical, especially after a DOA.